Classic Elite Sugar Land - Service Center

oil change Service advisor explained the increase in cost which I wasn't too happy about. He went above and beyond by providing a discount considering I forgot m Service advisor explained the increase in cost which I wasn't too happy about. He went above and beyond by providing a discount considering I forgot my discount coupon at home...thanks again Gustavo!! More

Easy and always a pleasure Irineo is prompt, quick,accurate. A pleasure working with him. Things get done fast and accurately. Service is the best at Classic chevy, five stars. Irineo is prompt, quick,accurate. A pleasure working with him. Things get done fast and accurately. Service is the best at Classic chevy, five stars. More

Front Wiper recall Elsi Romero Santos, Service Advisor, was very helpful in getting my vehicle in and repaired for the recall. She is very pleasant and I hope to be abl Elsi Romero Santos, Service Advisor, was very helpful in getting my vehicle in and repaired for the recall. She is very pleasant and I hope to be able to work with her again for any future needs. More

Mike Jones is the best and most professional Service Adviser I have ever worked with! The reason I continue to come to Classic Chevrolet is because of Mike. is the best and most professional Service Adviser I have ever worked with! The reason I continue to come to Classic Chevrolet is because of Mike. More

Great service Good service the service advisor was friendly and courteous explained the process and gave fair pricing. I would recommend this service location to an Good service the service advisor was friendly and courteous explained the process and gave fair pricing. I would recommend this service location to anyone with a Chevy More

Great service!! I came in on a weekday without reservations. the staff jumped in and took great care of me without any pressure at all. I always come here for my Che I came in on a weekday without reservations. the staff jumped in and took great care of me without any pressure at all. I always come here for my Chevy Spark oil changes and see no reason to change More

No service done, and waited 5 hours! On 5/26/2016 I had an appointment at 9:20am for my truck to have an oil change, tire rotation, front end alignment and recall work done. After waiting On 5/26/2016 I had an appointment at 9:20am for my truck to have an oil change, tire rotation, front end alignment and recall work done. After waiting in this temporary waiting area they have I got up and asked about my truck. I was told they couldn't work on it because of the after market suspension lift. The lift was put on before purchase at another dealership! And has no bearing on any of the work to be done! I had an appointment and when you make an appointment you should get in right away not wait for when ever they decide to let you know they can't and won't work on it. I am displeased with the service and wait. They said by making an appointment was only to drop off and they work on it at their convenience! Not a good practice! I am done with this dealership! More

Service sucks!! Went to Classic Chevy on 2/11/2016 for routine maintenance and told the service guy that I had a slow leak in back left tire. Afterwards I asked about Went to Classic Chevy on 2/11/2016 for routine maintenance and told the service guy that I had a slow leak in back left tire. Afterwards I asked about the tire and he told me that the tire was fine and they were rotated. I continued to loose tire pressure only it was in the front left tire, due to the tire rotation. I went back yesterday complaining about the tire and was treated like a second class citizen. It took over two hours to have the tire patched. After the job was completed I stood and watched my vehicle sit, with the lights flashing for 25 minutes. Then I was checked out and had to wait an additional 15 minutes for my car to be driven around. I'm standing there waiting for my car and the man drove right pass me out into the lot instead of bringing it to the covered parking like they do EVERYONE else's cars! When I called and complained, they had the salesman I purchased from call and try to 'handle' me instead of handling their service department. I'm headed to the VA dental clinic today and will tell every vet, VA employee and everyone I see to NOT do business with these people. More

They Money over Loyalty Short story. I was stranded in Conroe, TX due to the transmission went out on my '05 Trailblazer. I had the truck towed here for $387, a great discoun Short story. I was stranded in Conroe, TX due to the transmission went out on my '05 Trailblazer. I had the truck towed here for $387, a great discount. I let Classic Chevy know the next day because it was after hours. I didn't hear from them for a week. I called and left messages with the nice receptionist but no one called me back. Finally, my service adviser called me back and said I need a new transmission and cooler lines and the cost is $4,038. The truck itself is worth about $3,000. I called a transmission shop so that I can just get a proper diagnostic. Classic Chevy charged me $100 because I declined to get a new transmission with them. I don't agree with the charge and the service adviser wouldn't give me a break. I had a 15% off coupon and they wouldn't let me use it because it wasn't a repair. Anyway they just lost a loyal, 10 year customer for $100. More

awful customer service took my car there in april 15,2015 for oil change, 2 new tires , and a recall on the air bag fixed and an alignment. pick car up and the ac was makin took my car there in april 15,2015 for oil change, 2 new tires , and a recall on the air bag fixed and an alignment. pick car up and the ac was making a hissing noise told service manager he said not too worry it is only the expansion valve these cars have that history of making noise. funny in the 7 years i owned the car never heard that noise before. mind you i bough the car brand new in 2008. also the air bag light was not coming on when someone sat in the seat, looked they disconnected the wire haranes but never fixed the airbag. so a few days later the car is shaking bad like out of alignment or wheels not balanced. called the dealer said to bring car back. so a week later the ac went took car to dealer was told the ac condensor was leaking had to replace it would cost $600 with there discount .. also a while back took my car here for an oil change when i picked my car up checked the oil it had never been changed but i was charged as if it was. would not recommend this dealer to anyone. service manager ronnie is rude, also. More