Classic Elite Sugar Land - Service Center

Service Department Acknowledged within 2minutes of driving into the service department. Service advisor came to get information and any concerns regarding my vehicle wit Acknowledged within 2minutes of driving into the service department. Service advisor came to get information and any concerns regarding my vehicle within 5 minutes. Service advisor, Gilbert before moving to another customer asked if I had any other concerns or questions. Didn’t feel rushed. Waited for vehicle to be completed for oil change, new air filter, tire rotation and wash for about an hour. Gilbert was at the check out counter with me and went over all service completed on vehicle and kindly asked again if I had any questions. Never felt like a revolving number or cash flow for the dealership. More

Exceptional My schedule appointment was at 8:45 I made it early I was seen soon as I arrived I was told it would take anywhere from 30 minutes to 1 1/2 hours, the My schedule appointment was at 8:45 I made it early I was seen soon as I arrived I was told it would take anywhere from 30 minutes to 1 1/2 hours, they ask if I wanted a courtesy ride home or was I going to stay and wait I waited and they had my car ready in 30 minutes. More

Great service Great service, friendly and courteous staff. Very short wait time, good pricing on the service I needed. Clean waiting area, overall excellent service Great service, friendly and courteous staff. Very short wait time, good pricing on the service I needed. Clean waiting area, overall excellent service, happy customer. More

Terrible experience if not using their services When I purchased my car in 2016 with Alexa and finance manager Eric I had a wonderful experience! Fast forward to 2019 it was a HORRIBLE EXPERIENCE an When I purchased my car in 2016 with Alexa and finance manager Eric I had a wonderful experience! Fast forward to 2019 it was a HORRIBLE EXPERIENCE and I WOULD NEVER RECOMMEND ANYONE TO THE SERVICE DEPARTMENT NOT EVEN MY WORSE ENEMY! When I first went to the service department I had issues with the starting. I suspected it was either the battery or the alternator, and it was diagnosed as the battery and ground cable. The cheapest they could get me out was $625 and of course I declined (single mom; $625 is steep compared to $150 at Walmart, and I have to watch my budget) . I guess they were not happy with the declination and left my vehicle in worse condition than it was when I dropped it off. When I dropped the vehicle off, the rearview camera, signal lights, horns and lights all worked. When I picked it up, none of these things worked. I was told it was "electrical issues" seeing that those issues didn't exist when the car was dropped off. Next, they attempted to clean the corrosion and left the battery and engine parts covered in corrosion and the battery cover was tossed to the side and not snapped back on the battery. I visited a local Walmart and the mechanic was blown away at the condition of the battery under the hood and informed me that the cover was in the incorrect place and could have caused damage seeing that I was driving around without it in the proper place. Since I didn't purchase the battery and labor from the service department they just threw my car together and gave it back to me, they didn't even have the common decency to return it in the condition it was dropped off. This is poor customer service and I will be sure to share this experience with all of my friends and family who shop with classic Chevrolet. I know it's time for a trade in and I will definitely be taking my business to another chevrolet dealer in Houston due to the poor service I received in the service department. More

Amazing! Melissa and Sanchez are super friendly, they made my visit so smooth! I was in and out, I will definitely be back. The overall experience was fantasti Melissa and Sanchez are super friendly, they made my visit so smooth! I was in and out, I will definitely be back. The overall experience was fantastic! More

Quick and professional service each time I've been using Classic Chevrolet service for our Impala and Pontiac GTO for over 5 years. The service people are friendly and professional. I try t I've been using Classic Chevrolet service for our Impala and Pontiac GTO for over 5 years. The service people are friendly and professional. I try to pick an early appointment time and very often, I am on my way home by 8:30. The facilities are always clean and inviting. The service managers are always helpful and keep you informed as work progresses. Their tire prices were the best the last time I needed replacements. More

Awesome Thursday, May 30th, I was making sales calls on the West side of Houston. I live in San Antonio and recently started to cover the Houston area. My c Thursday, May 30th, I was making sales calls on the West side of Houston. I live in San Antonio and recently started to cover the Houston area. My company vehicle is a 2019 Silverado (6,600 mi). After leaving a sales call in Strafford, TX., I realized that my truck was not breaking correctly. Fleet Company, "Merchants" advised that the closest Chevy dealership was in Sugar Land which was 12 miles away which I was able to locate after a frightening 45 minutes, white knuckle drive. As I was waived into the service lane, I had a gut feeling that this was going to be a terrible experience. I did not have time for this as I wanted to get back home by the next day in my company vehicle and not a rental. Just waiting for a few minutes, Service Advisor, David Anderson came to my rescue. After explaining my perdicament, he went to work. He was able to get the truck and myself checked in. After getting a rental set up "at no charge", David said that he would do his very best in getting my truck ready by the next day and that he would call me. Leaving in the rental car I was not hopeful, being that the next day was a Friday and the last day of the month, I knew that this was probably not going to happen. I wanted to get home and to enjoy Saturday with my family before leaving again on Sunday for New Orleans for a week. I was about 30 minutes away from the dealership, when David called me on the phone to let me know that my truck was fixed! He had explained to his Service Manager what the deal was and that I was out of town. They were able to get my truck in that afternoon. The computer, and brake module was reset. He said that they closed at 6 pm., and I told him that I would be there. I had 45 minutes to make it back and I did.! David Anderson went above and beyond for me and I really do appreciate it. He and his team made a difference and my perception of service at a dealership. Thank you so Much David for your help! Classic Chevorlet, Sugar Land, has real life assets that they put in place for Service. Thank you!!! Scott E. Kirby More

Great service at Classic Chevy The service team was professional, friendly and knowledgeable. I would tell a friend. The service department was clean, and I my car was serviced in a The service team was professional, friendly and knowledgeable. I would tell a friend. The service department was clean, and I my car was serviced in a timely manner. More

Great Place Great Staff and Great People Quick fast and Friendly service everyone so nice exspecialy Cashiers Great Job ladies and Great Job To The Service Dept I would definitely recommend Quick fast and Friendly service everyone so nice exspecialy Cashiers Great Job ladies and Great Job To The Service Dept I would definitely recommend This Dealership Great Setvice More

Chevy Suburban We experienced a great service and save us money compared to Christian Brothers. I would highly recommend Classic Chevrolet for any service repairs. I We experienced a great service and save us money compared to Christian Brothers. I would highly recommend Classic Chevrolet for any service repairs. I think it’ll be great buy our new Suburban there. More