Classic Elite Sugar Land - Service Center

What is the meaning of “Appointment”? The service department is in serious need of modification. I had an appointment for an oil change and tire rotation on a Saturday at 12:00pm. When I w The service department is in serious need of modification. I had an appointment for an oil change and tire rotation on a Saturday at 12:00pm. When I was approached by the “Service Advisor” I was informed that there was a 2 hour and 30 minute turnaround. I told her that I had an appointment, with confirmation I remind you, at 12:00. She replied that there were 30 customers ahead of me and she could get me in at 7:00am Monday morning. I’m sorry “service advisor” I have to go to work. That’s why I made an appointment for this time. I guess my interpretation of the word “appointment” has been wrong for all my life. I’ve tried to contact the service manager several times to inquire about this issue, but he was unavailable and has not returned my call. Thank you Classic Chevrolet Sugar Land Service department for wasting my gas and time. Believe me, I will contact someone in management that WILL make this right. More

Never go to Classic Chevrolet I took my Corvette there because it said service charging system. The kept my car for a week and then told me that it was my Starter that causing me I took my Corvette there because it said service charging system. The kept my car for a week and then told me that it was my Starter that causing me problems. They replaced my Start. I drove the vehicle for two days and my Check the Charging warning light came on. I took it to another mechanic shop that was recommended by one of their service Rep.. The mechanic told me that it was my Alternator. I contacted Classic and they refused to take any action. Up management stop taking my calls. I had to contact GMC. Service is awful. Beware of then repairing something just to put money in their pockets. More

Oil change Came in for an oil change. They did that . Asked about a warranty issue was told needed to make an appoinnent.did not fill wind shield wiper canister. Came in for an oil change. They did that . Asked about a warranty issue was told needed to make an appoinnent.did not fill wind shield wiper canister. Not friendly.. More

Car repair Bought Chevy Malibu in for repair -never fixed the problem charged me 458. 00 to take off valve cover to diagnose plus parts. Drove off lot had the s Bought Chevy Malibu in for repair -never fixed the problem charged me 458. 00 to take off valve cover to diagnose plus parts. Drove off lot had the same code. And car stalled in 5:00 traffic. Will never bring a car their for service only interested in selling you new engine or directing you to buy a new car. Even had general manager or maybe owner called me insisted he would get my car fixed and get the mechanic and service manger in front of his fave Never heard a word from him. Sorry xxx service. I will tell everyone I know not to use them. Car worse now won’t stay running in park. Same codes p0016 cam actuators and stabilize track need services. Tried to tell me first was timing chains then went oil vacuum pump. More

Customer service Their service rep’s are really good with their customers. Mr. Sanchez and a second gentleman (did not get his name), really helped me get some issues Their service rep’s are really good with their customers. Mr. Sanchez and a second gentleman (did not get his name), really helped me get some issues settled with my truck. In my opinion they went to bat for me! Thank you very much gentlemen! More

Service department- inside personnel were great but mechani Took my truck in to this dealership for service, and inside personnel were great but mechanics were HORRIBLE ! Got my truck back with oil and grease Took my truck in to this dealership for service, and inside personnel were great but mechanics were HORRIBLE ! Got my truck back with oil and grease hands all over the hood, fenders, and door handles outside and inside. Steering wheel and arm rest as well. Also the locks they used to remove my wheels were just thrown right in the middle Consol. They could’ve at least put them back in the glove compartment where they themselves got them to begin with. The only reason I didn’t go back and complain was because I was already late to a meeting. Advice to the next person that goes there for an oil change, check your vehicle before you leave. More

Excellent and timely!! I got there at 7:00 and was on my way within an hour to enjoy my day! I was overjoyed with my service!! Thanks I got there at 7:00 and was on my way within an hour to enjoy my day! I was overjoyed with my service!! Thanks More

Oil Pan Debacle It was an insurance claim that was poorly handled. Took five weeks to replace an oil Pan. Sanchez was a nice guy but the overall handling of the mat It was an insurance claim that was poorly handled. Took five weeks to replace an oil Pan. Sanchez was a nice guy but the overall handling of the matter was not good. The car was tied up for 5 weeks. It was partly State Farm and Part Classic Chevy. My car was just not a priority. I had to call and follow up 6 times. Should not have been that way. When the car was finally ready it was returned to me filthy dirty and smelled like oil on the inside. A car wash would have been the right thing to do. More

Exceptional Service Scheduled an appointment for regular service of my car. Service adviser quickly took the car in, and advised me when it would be ready. When I got th Scheduled an appointment for regular service of my car. Service adviser quickly took the car in, and advised me when it would be ready. When I got the car back, I was pleasantly surprised at how inexpensive the service was, and they did an exceptional job on cleaning my car after the service. Although the Dealer was exceptionally busy that day, he job was completed within the time I was advised it would take. More

Why this is my 2nd vehicle from Classic! Being able to book appts online and getting quality service is why I come back. Wouldn't you? This is my 2nd vehicle with Classic and the service and Being able to book appts online and getting quality service is why I come back. Wouldn't you? This is my 2nd vehicle with Classic and the service and quality of staff is one of the main reasons I keep Classic as my dealership. More