Classic Elite Chevrolet Sugar Land

Classic will not honor their powertrain warranty I had my Chevy towed to Classic as it broke down on my way home from Austin. I believed it was the CV joint, a covered part under the powertrain warr I had my Chevy towed to Classic as it broke down on my way home from Austin. I believed it was the CV joint, a covered part under the powertrain warranty. My car has less than 50k miles. I was contacted by the service team a short time after it arrived and was told that they too believed the CV joint was bad and would replace it under the warranty. After the CV joint was replaced the transmission was not performing as expected, it shifted really hard. The service department called me and said it would be $3600 to fix the transmission. I told them that it should be covered under the powertrain warranty and they said it wouldn't be and to call my insurance to see if they could cover it! I was very angry and after I calmed down I phoned the Chevy customer service line and opened a case with them. They assured me that my transmission was covered under the warranty and that they would contact the dealership to let them know. I received a call from a manager at the dealership indicating that he was looking into my issue and would call me back when he had more info. Someone from the service dept called me and said that the transmission would be covered, but I had frame damage that prevented them from fixing the transmission so they were sending the car to the body shop to get an estimate of what it would cost to fix it. Ironically, the body shop called and said it would be $3600 to fix the frame. I advised that I did not have that kind of money and really needed my car fixed. As of today my car is still somewhere at Classic- either the body shop or the service area. It has been a month and a half that I have been without a vehicle and I am very close to losing my job over my lack of transportation. I tried to have Chevy tow it to another Chevy location for so that I could get a second opinion and was told it would cost $80 to do so, which I do not have. It is very frustrating that you buy a car thinking you will have peace of mind with the warranties that come standard with the car, and then when you have to actually use the warranty you get the run around and end up being without a car for over a month. I would have never thought that taking my car in for warranty work would so profoundly impact my life- relationships, job, and self worth. More

Terrible Service Experience with my Corvette I took my Corvette on a Monday afternoon to get my clutch fluid flushed only after calling to be sure they could perform the service. Tue. after lunc I took my Corvette on a Monday afternoon to get my clutch fluid flushed only after calling to be sure they could perform the service. Tue. after lunch the service tech contacted me to tell me that I needed to change my entire clutch system (master cylinder, slave cylinder and clutch) and they could do it for $1800-$2K. I asked him how do they know I need all this changed did the mechanic take my car apart and verify all this needed to be changed. He said yes the mechanic flush your system but recommends that you change the entire system. That afternoon I went to pick up my car only to find that my car had not ever been touched, the system had not been flushed and my battery was dead. The next day I called the service manager and told him I don’t appreciate being lied to and having to make arrangements to pick up my car and no worked had been done on it and my battery was dead. He said he would speak with the service tech and mechanic and call me back (which he does not). Another day goes by and the service manager never calls me back so I call him Thursday. After four (3) full days of my car being at Classic the service manager calls me to tell me that they cannot flush my system but that he recommends me change my master cylinder. Again they try to sell me parts that they do not know for sure need to be replaced. The mechanic never even looks under the hood nor took it apart to properly assess what needs to be changed if anything. They lied to me, tried to sell me parts that I didn’t need and never performed any work on my car. I will never take any of my vehicles to Classic’s service department and recommend you don’t either. More

Great Job Jerry has been my service guy for a few years now. I keep coming back because no matter the day, time, or weather, Jerry gives the same GREAT customer Jerry has been my service guy for a few years now. I keep coming back because no matter the day, time, or weather, Jerry gives the same GREAT customer service. It is a choice to where you have your car repaired and I choose Classic Chevrolet Service Department because of the good quality of work but more importantly the great customer service. I would recommend Classic Chevrolet Service Department and Jerry to anyone, and I have. More

Wonderful new car experience. I recently purchased a 2015 Tahoe from Classic. This was without a doubt the most enjoyable new car purchase I have experienced (I am 71 years old, an I recently purchased a 2015 Tahoe from Classic. This was without a doubt the most enjoyable new car purchase I have experienced (I am 71 years old, and have bought a few!). From management, to sales, to service- first class all the way. And thanks to Classic for all their community support. More

Service at Classic Chevy Sugar Land I would highly recommend the service department at Classic Chevy. They took care of our every need from after-hours drop to Sat pick-up. They went t I would highly recommend the service department at Classic Chevy. They took care of our every need from after-hours drop to Sat pick-up. They went through the vehicle (2010 Tahoe) and repaired all items covered under our extended warranty and did a fine job of service with the maintenance needs. And if you haven't had a detail on your car lately, you should give these guys a try. The Tahoe looks great inside and out. The wax an buff job on the outside makes the finish look "icy", to quote my daughter's observation. Service Advisor Peter Gancarz is a true professional. He keep us updated with all issues and helped us with decisions and costs. A real pleasure to work with.. More

My new baby!! This is my first Chevy, and I plan on buying many more!! I had an excellent saleman and everyone was very friendly and helpful! This dealership is g This is my first Chevy, and I plan on buying many more!! I had an excellent saleman and everyone was very friendly and helpful! This dealership is great! More

The team at Classic Chevrolet Sugarland went above and beyond the expectations I had and helped me purchase a vehicle I didn't think I could get into. Thank you all. beyond the expectations I had and helped me purchase a vehicle I didn't think I could get into. Thank you all. More

I would absolutely recommend this business to future customers. As a manager myself I can appreciate great customer service and the service here was 5star. Ordinarily i feel that businesses are undeserv customers. As a manager myself I can appreciate great customer service and the service here was 5star. Ordinarily i feel that businesses are undeserving of these surveys but I'm taking the time to show my appreciation. Thanks guys great job. Definitely purchasing my vehicle here in a few months as opposed to going back to Carmax. Donovan Chevy Malibu hybrid More

It has been a long time since I bought a new vehicle at a dealership. Everything about my experience at Classic Chevrolet Sugar Land was great. Aaron Strand was welcoming, helpful, no-nonsense, and straigh dealership. Everything about my experience at Classic Chevrolet Sugar Land was great. Aaron Strand was welcoming, helpful, no-nonsense, and straightforward. The process was smooth and fast. My new truck was clearly the best deal for me out of all the different trucks I looked at, at other dealerships. More

Biggest selection of Camaros in town. Excellent customer service and vehicle overview before test drive. Finance team has your best interest! Reputable dealership! Best pricing! service and vehicle overview before test drive. Finance team has your best interest! Reputable dealership! Best pricing! More