Classic Elite Chevrolet Sugar Land

Better luck next time I came in looking for a new car. They do everything in their power to get you in a car. They are very friendly in the beginning because they want your I came in looking for a new car. They do everything in their power to get you in a car. They are very friendly in the beginning because they want your sell. They make it seem like they really on your side However there are some things I didn’t care for . The car ended up going in my dads name . The financing process was very unorganized. My dad has an account with on of their financing company he was asking questions in regards to the company and the financing manage I. My option was very rude and his tone came off irritated when my dad was asking questions. My dad is also in his 70s so you would have though a little more compassion would be present . Also when I test drove the car all the pieces were in the car . However after purchasing one of the main key features that was shown to me ( a mirror console cover) was missing . I immediately reached out and the sell instantly claims he doesn’t know what I’m talking about even though he used to work for the same dealer and make of my car. It has been almost 3 months and it still has not been replaced . It may sound small but if I sign for a 35,000 plus vehicle I want everything that was shown to me during the text drive . Not to mention after driving off the lot my brakes are bad and the ac all of sudden stopped blowing hot If you pick this deal please get your car checked someone else to Insure everything is correct Because we you have already taken off workntongonfind and buy a car and now every other week you gotta take it back to the dealer gets very very irritating More

Service department He’s very helpful he listens to every detail they make you feel like family . My kids love going that because they always have popcorn.lol great pla He’s very helpful he listens to every detail they make you feel like family . My kids love going that because they always have popcorn.lol great places to take your vehicle ! More

Dealership for Life. My service advisor went beyond my expectations, Kudos to my service advisor and his team. I am a customer for life. I highly recommend Sugarland Class My service advisor went beyond my expectations, Kudos to my service advisor and his team. I am a customer for life. I highly recommend Sugarland Classic Chevrolet’s. More

Analyzed and repaired perfectly wot Work done was excellent problems were identified and corrected perfectly. Rental car was great also. All persons involved were perfect Pros in ever Work done was excellent problems were identified and corrected perfectly. Rental car was great also. All persons involved were perfect Pros in everything I couldn’t t be happier with the whole thing More

Treated very fairly. Both service agents, Drew and Elsi were very nice to work with. The courtesy drivers were both awesome as well. I will continue to take my car for ser Both service agents, Drew and Elsi were very nice to work with. The courtesy drivers were both awesome as well. I will continue to take my car for service. More

By far - the worst customer service experience ever part of Had my new truck (2018 HD 3500 Tow Truck) towed in because of a charging system issue that shut the truck down in the middle of the road, so had it to Had my new truck (2018 HD 3500 Tow Truck) towed in because of a charging system issue that shut the truck down in the middle of the road, so had it towed in to the dealership we purchased it at. My truck has an 8K+ custom paint job that was less than 2 months old on it so when it arrived at dealership several individuals came outside to look at it, including a service tech. I told him what the issue was and also told him there was not a single blemish on the paint job on my truck and I expected it to be that way when I picked it up. One week after it was dropped off I was contacted and told that they couldn’t determine what the issue was and that it “probably was something to do with the after market police radios I have in the truck”. Well that’s another story in itself (about how they fixed the mechanical issue with the truck and didn't even realize it) but the real issue is that when I came to pickup my truck and was doing a walk around inspection with the service tech we discovered 3 major scratches on the hood, scratches that were all the way through the clear coat and the paint. The tech agreed that the scratches were not there a couple days ago but told me in no uncertain terms that the dealership "would take care of everything"! I then called my salesman who also confirmed that the scratches were NOT there when he came and looked at the truck a couple days prior to that day, and he told me not to worry and the “the dealership would take care of the damage and they would review their camera footage to determine who exactly caused the damage”. Well, I then called my boss Adam immediately after that conversation and told him about what happened. Adam said he would pickup the loaner truck that I had to leave overnight at the dealership in the morning and I suggested that he speak with the Service Manager- Ronny Blakeway- and verify how the “paint repair” would be handled. The next morning my boss met with Me. Blakeway who proceeded to ask Adam “well how do we know that the damage didn’t occur at your shop and your just trying to get us to be responsible for it” or something to that affect. This was the absolute worst customer service experience I have ever been part of and trust me when I say that the company I work for as well as myself will make every effort to inform as many people and companies as possible of our experience with Classic Chevrolet’s service department! More

Customer Service I came in on 8-20-18, with a theft light issue, Drew suggested that I, change the battery on the key alarm, it worked for a while, then later that day I came in on 8-20-18, with a theft light issue, Drew suggested that I, change the battery on the key alarm, it worked for a while, then later that day I, called Drew, told him my problem he, said make and appointment bring in your car and we will take care of it. Got up the next morning 8-21-18, my car doesn’t start, I had it towed in. Drew, met me at the service area, very professional young man, he went out to check under the hood and came back inside to get me. Drew, showed me my battery and all the corusion on it. Drew, told ma’am you will need a battery. Drew, took my car to the repair man, he came back with a bill that made the hair on my neck stand up. $515.00. The part was only $39.00, this labor thing is out of control. I will absolutely recommend Classic Chevrolet and I will absolutely recommend Drew, because he was amazing. But, them labor prices, Jesus have mercy. Thank you Drew Hoth, you are the best at customer service. More

Excellent Service! I've using Classic Chevrolet for a span of 8 years now, and normally any services department decrease their quality over years BUT Classic had actuall I've using Classic Chevrolet for a span of 8 years now, and normally any services department decrease their quality over years BUT Classic had actually improved its service every year. They always go above and beyond to satisfy clients like me. Very Happy to have them close by! More

Took 2 visits....but drove off in th vehicle we wanted !!!!! First visit didn't go so well. I won't list the names that didn't do well. Second visit went GREAT !!!! We drove off in the vehicle we wanted and with First visit didn't go so well. I won't list the names that didn't do well. Second visit went GREAT !!!! We drove off in the vehicle we wanted and with a greater deal then we were expecting. I will list the names who saved the day and the business for your dealership. A HUGE thank you goes out to Moosa !!!!!!! Without his help we would not be as happy as we were with this deal. Thank you also goes out to Francisco, Moosa's manager and Rick in financing. They helped make things right from the first visit. More

Great customer service Fast friendly and professional, I buy my vehicles at classic and get them serviced there. I’ve tried other dealers and none close to classic. Fast friendly and professional, I buy my vehicles at classic and get them serviced there. I’ve tried other dealers and none close to classic. More