Classic Elite Chevrolet Sugar Land

What is the meaning of “Appointment”? The service department is in serious need of modification. I had an appointment for an oil change and tire rotation on a Saturday at 12:00pm. When I w The service department is in serious need of modification. I had an appointment for an oil change and tire rotation on a Saturday at 12:00pm. When I was approached by the “Service Advisor” I was informed that there was a 2 hour and 30 minute turnaround. I told her that I had an appointment, with confirmation I remind you, at 12:00. She replied that there were 30 customers ahead of me and she could get me in at 7:00am Monday morning. I’m sorry “service advisor” I have to go to work. That’s why I made an appointment for this time. I guess my interpretation of the word “appointment” has been wrong for all my life. I’ve tried to contact the service manager several times to inquire about this issue, but he was unavailable and has not returned my call. Thank you Classic Chevrolet Sugar Land Service department for wasting my gas and time. Believe me, I will contact someone in management that WILL make this right. More

Car buying I didn't want to get a car but I needed one. My SALESMAN made the process easy and enjoyable thanks so much I will refer customers. I didn't want to get a car but I needed one. My SALESMAN made the process easy and enjoyable thanks so much I will refer customers. More

Never go to Classic Chevrolet I took my Corvette there because it said service charging system. The kept my car for a week and then told me that it was my Starter that causing me I took my Corvette there because it said service charging system. The kept my car for a week and then told me that it was my Starter that causing me problems. They replaced my Start. I drove the vehicle for two days and my Check the Charging warning light came on. I took it to another mechanic shop that was recommended by one of their service Rep.. The mechanic told me that it was my Alternator. I contacted Classic and they refused to take any action. Up management stop taking my calls. I had to contact GMC. Service is awful. Beware of then repairing something just to put money in their pockets. More

Oil change Came in for an oil change. They did that . Asked about a warranty issue was told needed to make an appoinnent.did not fill wind shield wiper canister. Came in for an oil change. They did that . Asked about a warranty issue was told needed to make an appoinnent.did not fill wind shield wiper canister. Not friendly.. More

Salesman Lied and Wasted Our Time I hate New Car Dealerships. I've always had terrible experiences with the. This was no different. My husband and I were looking for a vehicle becau I hate New Car Dealerships. I've always had terrible experiences with the. This was no different. My husband and I were looking for a vehicle because our other vehicle flooded out. It was paid off with Insurance and GAP Insurance and we had patiently waited through that long process. We spend our Saturday in the dealership with new salesman Kaylon. Kaylon seemed nice and helpful. He was personable and funny. He gained our trust. We knew our situation presented a challenge but Kaylon assured us we would be okay. He mentioned how earlier two customers he had came in to pick up brand new vehicles after having to leave empty handed. Saturday we left empty handed with the hope that Kaylon would call us Monday with good news. Time passed Monday, no calls. Finally my husband calls me with Kaylon on the line telling us come on in, the deal's approved. Here's your down payment request, here's your monthly note. My husband and I are ecstatic. We drive to the dealership thinking we were there to sign papers. Get there, no Kaylon. They call him, they message him, no answer. Finally they tell us he had to leave. Okay, no problem. We start to work with a new salesman, thinking, he'll pull our file and we'll sign our paperwork. New salesman tells us there is no paperwork, there is no approval, there is no deal. Not sure what Kaylon was talking about. My husband remained hopeful but I already knew we had been lied to. 3 hours later, a rerun of our credit, two new salesmen, my husband and I leave empty handed again. I think both of us were trying not to cry in front of the other. To look strong in spite of the amazing disappointment we'd just experienced. I would've appreciated it better if he had just said No approval, I'm sorry. To lie, to have us drive out there and sit for hours. How is that okay? I'm trying to find out where I can go to have my voice heard because the incredible waste of time we endured based on some new salesman wanting to look good is more than I ever thought I would have to deal with. I'd appreciate any advice on how I can make my voice heard. I know salesman are sneaky, but I didn't think they would just flat out lie and waste people's time.... What did he get out of that? More

Car repair Bought Chevy Malibu in for repair -never fixed the problem charged me 458. 00 to take off valve cover to diagnose plus parts. Drove off lot had the s Bought Chevy Malibu in for repair -never fixed the problem charged me 458. 00 to take off valve cover to diagnose plus parts. Drove off lot had the same code. And car stalled in 5:00 traffic. Will never bring a car their for service only interested in selling you new engine or directing you to buy a new car. Even had general manager or maybe owner called me insisted he would get my car fixed and get the mechanic and service manger in front of his fave Never heard a word from him. Sorry xxx service. I will tell everyone I know not to use them. Car worse now won’t stay running in park. Same codes p0016 cam actuators and stabilize track need services. Tried to tell me first was timing chains then went oil vacuum pump. More

Customer service Their service rep’s are really good with their customers. Mr. Sanchez and a second gentleman (did not get his name), really helped me get some issues Their service rep’s are really good with their customers. Mr. Sanchez and a second gentleman (did not get his name), really helped me get some issues settled with my truck. In my opinion they went to bat for me! Thank you very much gentlemen! More

Best Customer Service Exceptional staff who delivers on time. I never have an issue when I service my vehicles at Classic. Sanchez always delivers with a smile and is gre Exceptional staff who delivers on time. I never have an issue when I service my vehicles at Classic. Sanchez always delivers with a smile and is great to work with. More

Service department- inside personnel were great but mechani Took my truck in to this dealership for service, and inside personnel were great but mechanics were HORRIBLE ! Got my truck back with oil and grease Took my truck in to this dealership for service, and inside personnel were great but mechanics were HORRIBLE ! Got my truck back with oil and grease hands all over the hood, fenders, and door handles outside and inside. Steering wheel and arm rest as well. Also the locks they used to remove my wheels were just thrown right in the middle Consol. They could’ve at least put them back in the glove compartment where they themselves got them to begin with. The only reason I didn’t go back and complain was because I was already late to a meeting. Advice to the next person that goes there for an oil change, check your vehicle before you leave. More

Love it I enjoyed everything on getting my new vehicle and the people who helped me. I would recommend this dealership and salesman to all the people I know. I enjoyed everything on getting my new vehicle and the people who helped me. I would recommend this dealership and salesman to all the people I know. More