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Classic Elite Chevrolet Sugar Land
Sugar Land, TX
3,803 Reviews
LARGEST SELECTION OF CHEVROLET'S IN THE GREATER HOUSTON AREA AND BEYOND
Here at Classic Elite Chevrolet Sugar Land, it is our mission to PROVIDE A WORLD CLASS automotive EXPERIENCE. We have a huge selection of both new and used vehicles.
Our goal is to provide every customer with an exceptional buying and service experience and we have a body shop for all your repair needs.
With competitive prices offered on every new and pre-owned model for sale on our lot, you won't find a reason to visit any other dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 9:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,803 reviews
May 31, 2011
Excellent customer service attitude from the moment I stepped on the lot. Absolutely, no pressure sales approach. When I gave them my parameters of vehicle needs/type and what my budget could afford th stepped on the lot. Absolutely, no pressure sales approach. When I gave them my parameters of vehicle needs/type and what my budget could afford they strived and suceeded in meeting those needs. Felt respected as a customer. More
by maacah2
Employees Worked With
Tim Ziifle
April 28, 2011
Classic Chevrolet is hands down the best dealership and I highly recommend you purchase your next vehicle from them. I purchased a new 2011 Silverado from them last month and received excellent customer serv highly recommend you purchase your next vehicle from them. I purchased a new 2011 Silverado from them last month and received excellent customer service from start to finish. Before I left that day Mark Kolon (General Sales Manager) and Don Kerstetter (Owner) introduced themselves to me and gave me their business card. They both thanked me for my business and told me their cell phone number was on their card if I had any questions or concerns. The following Sunday I had an issue with the vehicle so I called Mark on his cell phone and he told me to bring it in Monday and they would look at it. He assured me that they would take care of it and that is exactly what they did. I am positive that there is not another dealership that would have responded, reacted and resolved the issue in the manner Classic Chevrolet did. They truly offer a different level of customer service and that is what separates them from other dealerships. Their customer service comes from the top and does not end when you drive off the lot. Thank you again Classic Chevrolet, I will be back when I am ready for a new vehicle. Joe Parr More
by Parr10
Employees Worked With
Michael Cottrell, Mark Kolon, Don Kerstetter
December 11, 2010
Here it is - my exact letter to the owner. I also sent this to better business bureau and to all my friends, families, people I work with... Mr. Kerstetter, I bought a Chevy work truck last July, a this to better business bureau and to all my friends, families, people I work with... Mr. Kerstetter, I bought a Chevy work truck last July, and the sales man Bruce Albright mentioned something about getting a free key replacement if I lose my truck key. He kept on repeating that his wife got 2 or 3 free keys just by calling. That actually happened to me last month and the "free"key was non-existent. I tried calling the road assist and they were telling me that the key is free, but the delivery charge is $175.00! How is that free??? I have to bite the bullet because I needed the key but I felt really bad, not so much with the money part because I can always earn the money back, but it is the lie and deceit that really bothered me. My boyfriend tried calling you, and somebody called back, promising that he will address the problem. That was a month ago. Your service suck, and your salesman is a liar. I tried calling you again today, and the woman on the phone said that she is not sure how to contact you, that the best person to talk to is a certain David Alexander. I waited for more than 10 mins on the phone but no Mr. Alexander picked up. That's fine Mr. Kerstetter. I will make sure that not a single penny from me and my family and friends go to any of your dealership ever again. Leni Fisher More
by lenfisher12
Employees Worked With
Bruce Albright and David Alexander
