Classic Elite Chevrolet Sugar Land

Every time I come to Classic for car service it’s a suboptimal experience. The wait time to get acknowledged is ridiculous and an experience I receive nowhere else. I had an appointment and the person suboptimal experience. The wait time to get acknowledged is ridiculous and an experience I receive nowhere else. I had an appointment and the person who was managing my appointment said that he had seen me sitting outside for quite some time, and it never occurred to him to come and see if I was here for my appointment. This happens every single time I come to classic for Service, which is why I have not been in so long. It is such an awful experience for me that the only reason I came is because I had a recall, and was the only place I could get my windshield wipers motor replaced More

Service was great, really enjoy working with Erik Lazo, he’s a professional and has a great attitude. he’s a professional and has a great attitude. More

Made the purchase of my new truck easy and satisfied with the final purchase price and trade in. the final purchase price and trade in. More

They deserve no stars but it wouldn't allow me to proceed without making a selection Terrible service. Didn't provide proper documentation or complete a task. Requested Management assistance, left message fo without making a selection Terrible service. Didn't provide proper documentation or complete a task. Requested Management assistance, left message for the Service Manager call back, and was not contacted. They kept my vehicle for longer than I wanted them too and made me delay for getting it back. Yet, this is the same dealership I purchased this vehicle from 4 yrs ago. Their level of care has significantly decreased. More

First your prices are inflated way too much! Second your technician quoted repairs repairs not needed which I had inspected by a third party!!!! Really???? Y’all have been ripping me off for yea Second your technician quoted repairs repairs not needed which I had inspected by a third party!!!! Really???? Y’all have been ripping me off for years!!! Making it impossible for me to pay other bills after I have repairs done by your shop!! It cost over $500 to have my door handle mechanism fixed and now my manual door lock button does not work only my remote button will lock my doors!! This truck was a lemon to start with!! I’m pretty sure I will never purchase another Chevrolet vehicle!!! Your service managers are well trained in scamming customers!!!!! More

They did not call me to let me know the they were finished and when I called to check I couldn't get in touch with them. finished and when I called to check I couldn't get in touch with them. More

Very quick service and Mike Jones was very helpful as I purchased an extended warranty. purchased an extended warranty. More

My technician John went above and beyond to make sure my car was ready for an extended road trip. Oil change,tire rotation, nitrogen in my new tires all fluids checked. I highly recommend Classic Elite Chev car was ready for an extended road trip. Oil change,tire rotation, nitrogen in my new tires all fluids checked. I highly recommend Classic Elite Chevrolet Sugar Land. More

We shopped on a busy Saturday. The staff were amazing. Alfred went above and beyond by buying us lunch when finance was backed up. The staff were amazing. Alfred went above and beyond by buying us lunch when finance was backed up. More

everything went smooth and fast. customer service was great ! The process was easy and stress free. customer service was great ! The process was easy and stress free. More