Classic Chrysler Jeep Dodge RAM Fiat of Goldsboro

Worst experience we've ever had! I will start my review with this-the reason why I gave a one star rating is because I cant give a zero star rating. My wife and I have purchased many I will start my review with this-the reason why I gave a one star rating is because I cant give a zero star rating. My wife and I have purchased many vehicles over the years and have had pleasant experiences every where we have bought from with the exception of this place. We live about 2 hrs away and chose this dealership because this was the only one who had what we wanted. We had a vehicle for trade that was in excellent condition and was offered an insulting low ball offer with no movement on the sticker price, even though the vehicle we wanted to purchase had been on their lot for 7 months. After a disappointing haggle on the price, we settled and signed. We have excellent credit ratings but were required to provide pay stubs and W2's for the financing, never before have we had to do this. Once we completed the 5 hr experience, we left the dealership in our new 2015 Durango. Since their "detail" guy did such a crappy job cleaning it up for us, I began to detail it myself when we got home. During the detailing, I noticed a small chip in the paint on one of the passenger doors that went all the way down to the metal...how could the "detail" guy at the dealership miss this?! This was on a Saturday, so we called and texted our sales person on Monday and got no response. Then we were contacted by the finance guy who told us our finance option was denied, after we were told we were approved and signed all of the necessary paperwork. He then proceeded to tell us he did get us approved through a different bank but it would raise our payment. When I told him raising our payment wasn't an option he would have to adjust the sticker price of the Durango, he said we would have to bring the car back to them and they would give us our trade-in vehicle back and we all go our separate ways. I requested to speak with a manager but never received a call or email. Meanwhile after sending numerous texts and leaving a number of voicemails for our sales person about getting the paint fixed, the sales person finally responded with "our paint guy is here on Wednesdays and you'll have to bring it here so he can look at it." We expressed how inconvenient and impossible it was for us to take off of work multiple days to drop off and pick up a vehicle for something that should have been caught before handing us the keys. A few weeks go by and we hear nothing from the dealership then we receive a new contract to sign with the higher payment, in the mail. At this point, my wife is in love with the Durango so I have to sign it. At the same time, we are getting phone calls from the bank we had our trade-in financed through seeking the overdue payment because the dealership still has not paid off our trade-in. Six weeks go by and the sales person finally finds it convenient (after I called and called and called and called) to schedule one of their drivers to bring us a loaner while they picked up our Durango and took it to their "paint guy". One day prior to the bank reporting delinquent payment to the credit bureau, the dealership finally found the time to pay off our trade-in. A few days later our Durango comes back "fixed". What I mean by "fixed" is...they used some touch up paint in a piss poor attempt to fill in the hole in the paint. If I bought this Durango used I could go along with this "fix", but I bought this thing brand new and I don't think I'm asking too much or being too unreasonable to expect a brand new look in the paint. We have emailed, called and texted about this "fix" and have heard nothing. I will say our sales person has remained friendly and professional throughout the entire experience. However, given the fact we have had to go through this particular experience, we recommend to avoid this dealership at all costs!! More

Nice Guys The dealership is ready to take care of your needs. Not wasting time with things that don't matter. Willing to negotiate . Treated me as an intelligen The dealership is ready to take care of your needs. Not wasting time with things that don't matter. Willing to negotiate . Treated me as an intelligent equal. Liked how they interacted More

2015 Durango Excellent experience. Friendly staff willing to work with us! Never felt pressured to buy. Told them what I wanted and what I could do financially, an Excellent experience. Friendly staff willing to work with us! Never felt pressured to buy. Told them what I wanted and what I could do financially, and they made it happen!! Will definitely buy from them again! More

Great customer service We were looking for a vehicle that we could tow behind our RV. Brian worked with us to find exactly what we needed. We were very pleased with our trad We were looking for a vehicle that we could tow behind our RV. Brian worked with us to find exactly what we needed. We were very pleased with our trade-in price and the price we paid for our new Jeep. The paperwork was handled timely and we were on our way. Brian made sure to explain all the features of our Jeep before we left. It was a very good experience. We would shop here again. More

Great Experience My husband and I recently purchased a new 2015 Jeep Grand Cherokee from Golden - and we have only good things to say about our experience with this de My husband and I recently purchased a new 2015 Jeep Grand Cherokee from Golden - and we have only good things to say about our experience with this dealership! They graciously worked around our time schedule and the entire process went smoother that any other car purchase we have ever had. I would/will highly recommend this dealership to anyone looking to purchase a car in the near future! More

2016 Charger Wasn't really looking to get a new car, but was intrigued since Yolanda said she could get in a 2016 Charger at about the same price as my 2014 Charge Wasn't really looking to get a new car, but was intrigued since Yolanda said she could get in a 2016 Charger at about the same price as my 2014 Charger. Well, the team did it! I was very pleased to move on up a couple model years for nearly the same as the payment I was already making! More

2016 Jeep Brian and EVERYONE at the dealership were just AWESOME! I test drove and purchased the next day! I'm loving my 2016 Jeep! Brain was so attentive, Brian and EVERYONE at the dealership were just AWESOME! I test drove and purchased the next day! I'm loving my 2016 Jeep! Brain was so attentive, answered all my questions and was just all around an absolute joy to work with! I have my husband on his was there this week to purchase a vehicle from Brian and Classic Chrysler! I live in Wilson, so the last three vehicle purchases was from a local dealership. I will NO longer be purchasing in Wilson. Goldsboro and the team at Classic Chrysler were WORTH the drive! The customer service was second to NONE! I'll be back for my next new purchase for sure! More

Helpful and friendly Stephanie was very helpful and she asked me questions about what I was looking for in a vehicle. Then she offered a few suggestions and she let me see Stephanie was very helpful and she asked me questions about what I was looking for in a vehicle. Then she offered a few suggestions and she let me see all the features of the vehicles. I made my choice and she made sure that my new car was ready for me. She was friendly and could answer all my questions. More

First RAM. This was my first experience with a dealership in over 10 years. They worked with me to get the price that I wanted out of my trade in. I was a litt This was my first experience with a dealership in over 10 years. They worked with me to get the price that I wanted out of my trade in. I was a little disappointed when I realized that my used 2014 RAM did not come an owners manual and that I should have know that before the deal was done. I was told that it wasn't part of the deal after I had signed the papers. My fault I guess but I feel like an original owners manual for a 2014 model wouldn't have been too difficult or expensive for the dealer to acquire for me to make me a happy customer. Besides that I am happy with my new Ram and hope that the dealership is there for me over the next 3 years while it is under warranty. More

Very honest and helpful staff Best dealership experience I have ever had.The staff was very helpful and knowledgeable and they gave me a fair trade value on my vehicle. There was n Best dealership experience I have ever had.The staff was very helpful and knowledgeable and they gave me a fair trade value on my vehicle. There was none of the usual stress that usually comes along with buying a new vehicle. The entire staff made sure it was a pleasant experience.I love my new truck and would recommend them to anyone. I will be a return customer whenever I am ready for my next vehicle. More