Classic Chrysler Dodge Jeep Ram Fiat of Arlington

The lack of communication from our service advisor, Shane Holcomb, left much to be desired. There were so many unanswered phone calls and texts. There were so many voicemails left unanswered. There were s Holcomb, left much to be desired. There were so many unanswered phone calls and texts. There were so many voicemails left unanswered. There were so many times we were told our vehicle would be ready "today". Never happened. Our vehicle was there for FIFTEEN days with little to no communication from our service advisor unless we hounded him. When we finally did pick up our vehicle the price we paid was $600 more than we were quoted and I am still waiting for an itemized receipt instead of the estimate I was handed when I picked it up. If we need service done in the future we will go to a different dealership. More

This dealership is terrible. They claimed there was no fix or parts for the 10B recall (faulty pinch bolt) for the Jeep Grand Cherokee, and said they would call us as soon as th They claimed there was no fix or parts for the 10B recall (faulty pinch bolt) for the Jeep Grand Cherokee, and said they would call us as soon as there was a fix and parts available. We checked with another dealer and there was a fix and parts available and were repairing vehicles on the recall on a daily basis. We had our vehicle fixed by another dealer, but still have never heard from Classic. They will not return phone calls for anything other than trying to sell you a car. When I took my Ram pickup in for an oil change, I got it back with five unreported miles on it with all indications it had been taken for a hard test drive running the Hemi to the limits. Everything in the covered bed was up against the tailgate, and apparently the center glove box had come open for papers that had been in it were on the passenger seat and floorboard. This was all reported to the Service Advisor, Service Manager, and the dealership. There has been no response. More

This dealership made it easy for me, without the back and forth. They gave me their best deal and you really felt taken care of. Sara Douglas give you that personal touch! forth. They gave me their best deal and you really felt taken care of. Sara Douglas give you that personal touch! More

Tomorrow will be a month they have a had my jeep. Yours calls go to voice mail and they don't return your calls. I have been up there 4 times and still giving me the run around. This is the worst ser Yours calls go to voice mail and they don't return your calls. I have been up there 4 times and still giving me the run around. This is the worst service I have ever had. I do not recommend this dealership to no one. More

I brought my car for an engine line on, about 2 weeks ago, you did some repairs, but the light came back on , so it turns out, that it is something else, well thats according to you.. the thing is now i ago, you did some repairs, but the light came back on , so it turns out, that it is something else, well thats according to you.. the thing is now im out llike $950 for your missdiagnosse....you just charged me $440 last week, for doing nothiing.. now im out another $560.. for your incompetence.. people needs to know.this, I will make sure they know.. the least your could have done, is not to charge me for your mistake.. but you chosse not to... More

Very professional and excellent work ,the workers are very nice and the building is very clean and waiting area very good as well very nice and the building is very clean and waiting area very good as well More

Service department worked with me promptly once I arrived. Communication was good. I appreciate them dealing with my electrical issue (12 inch screen) even though it was not malfunctioning when I a arrived. Communication was good. I appreciate them dealing with my electrical issue (12 inch screen) even though it was not malfunctioning when I arrived. Thanks! More

Chris Pierson, our service advisor, always makes sure that we get the service that we need and explains to us why it is needed, and isn’t just trying to up-sale service items that we get the service that we need and explains to us why it is needed, and isn’t just trying to up-sale service items More