Classic Chevrolet - Service Center

Mike Higgins was great to work with. A true professional! Mike knew everything about the vehicles that I was interested in … Classic Chevrolet is my go to dealership when I am looking fo A true professional! Mike knew everything about the vehicles that I was interested in … Classic Chevrolet is my go to dealership when I am looking for a new car. More

The transmission on my 2021 Traverse was hesitating between some shifts. It took nearly 2 months to get an appointment for factory warranty work. I described the issue with Cody when I dropped it off between some shifts. It took nearly 2 months to get an appointment for factory warranty work. I described the issue with Cody when I dropped it off. I mentioned to him that the problem was less noticeable now than when I had made the appointment weeks earlier. I received a voicemail from Cody several days later stating the transmission was working as designed. He said he and another tech “drove it around the block” and found no problems. I had informed Cody that the problem did not occur all the time. Apparently a transmission that hesitates between shifts on some gears some of the time is “operating as designed?” I could understand someone less familiar with transmissions might miss the subtle hesitations while shifting the first time they drove it around the block, but it should have been obvious to a transmission repair tech with an adequate test drive. My conclusion: 1. The techs did not drive the vehicle enough to properly diagnose the issue. Or 2. Do not understand how a transmission should properly operate. Or 3. Are under pressure from the dealer and/or GM to not honor factory warranty work on Traverse transmissions. Or 4. All of the above. When I drove the vehicle home it hesitated between several shifts as before. The staff at Classic Chevrolet were courteous and friendly, but the problem was not thoroughly evaluated or they would have noticed what I and others who drive the vehicle have noticed. I guess I’m finding out what a “factory warranty” is worth. More

Whitney has always been helpful and attentive. I appreciate her hard work and dedication. Thank you. I appreciate her hard work and dedication. Thank you. More

It's always great service. Shawn always explains everything I need done and he's very professional. Shawn always explains everything I need done and he's very professional. More

Best customer service that I’ve dealt with at a dealership in the last 10 years. Excellent! dealership in the last 10 years. Excellent! More

I am very satisfied with the service provider and the overall experience of my visit overall experience of my visit More

Toby was very helpful, kind and didnt try over sale me. He gave me exactly what I asked for. He gave me exactly what I asked for. More

Marca is the greatest! Always takes care of business. Overall, a great experience. Great dealership! Always takes care of business. Overall, a great experience. Great dealership! More

Mike got me into the best possible vehicle deal we could find together. His communication skills are very good. I'll be buying a new car from him for my daughter very soon! find together. His communication skills are very good. I'll be buying a new car from him for my daughter very soon! More

James has great customer service! I recommend anyone to him. Thank you James for all you do. I recommend anyone to him. Thank you James for all you do. More