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Classic Chevrolet - Service Center

Grapevine, TX

4.5
351 Reviews

351 Reviews of Classic Chevrolet - Service Center

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May 18, 2023

She always has my best interest at all times. She asks the right questions and addresses my concerns More

by lindamikerains
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marca Vandergriff
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023

I found the service department to be not as helpful as my first visit in March. That's the reason for the less-than-perfect ratings. More

by MARK@ARTISANCT.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023

I was under the impression that I was paying $79. 95 For oil change but cashier asked for $111 - upon asking the cashier told me that my car takes 10 qts of oil which was false information as cleared More

by GUPTA.T2050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023

Ken Kenezek did a wonderful job on helping with all my needs. thanks for everything and have a wonderful day More

by KEITH.SASICH
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Knezek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marge Adcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023

The staff at Classic Chevrolet are always courteous and professional. This service call was performed in a timely manner and at a reasonable cost. Shawn Anderson has been our service writer for many year More

by AROSOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023

Waiting time can be improved (specially after using an appointment booking system); but once vehicle is picked, service is completed relatively quick. Good communication on service items completed and/or More

by BENITOGARCIAB
Recommend Dealer
Yes
Employees Worked With
Hector Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023

The appointment process was great. However, checking out took way to long for general service. That part of the process needs to be streamlined. Why do I need a receipt when it's all More

by BRDRGR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whitney Thedford
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023

Kevin never answers the phone when he says to call him if you need him. I had 2 employees at the dealership tell me not to ask for Kevin because doesn't take care of his customers. Also he put me in a rental More

by JERRY.COURT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Holcomb
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023

Everything from the purchase to the service after the sale is seamless. Juan Tapia always takes care of my vehicle needs! More

by MAX.BURKHEAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Tapia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Medford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Buchholz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023

Shown in the whole staff is very professional very nice people and explain everything so you understand I wouldn't go any place else or buy a vehicle for anyone else. Thank Sean and your family that helps More

by BREADALIVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marge Adcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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