Classic Chevrolet

Poor sales and service, lots of buildings and smiles The sales team at Classic Chevrolet at Grapevine strung me out for a month on a new Corvette Z06 then stretched the sales to over 11 hours, changing t The sales team at Classic Chevrolet at Grapevine strung me out for a month on a new Corvette Z06 then stretched the sales to over 11 hours, changing the deal at the last minute. I was so tired I took the deal stating that I would not want to see an ad in a week or two with the price that had been advertised. The sales manager promised this would not happen. Within a week or so the ad came out as I feared with the price I expected. The sales manager claimed the ads were mistakes and would not be honored for any customers. (In other words, they didn’t honor their ads for anyone.) Also, my salesman had talked on day one about a specific discount and when asked, he back peddled to cover his back. No honor here. Finally, the sales team lost the keys so I arrived at about 9 am and didn't leave till about 8 pm. I was worn out. After receiving the car, I noted the roof was not properly latched and the passenger seat was water damaged. In replacing the seat cover the dealer damaged the passenger window tint. In redoing the tint, the dealer scratched the passenger A pillar which took two trips to fix. You be the judge. Buy from Classic Chevrolet Grapevine at your own risk. They are nice and smile a lot and the facility is clean, but they have not acted honorably. More

I won't go back Had my stalling vehicle towed there, They said needs tune up, 6cyl. P/U. $600 with tax, I said ok, Cause I needed it back asap, when it was done, they Had my stalling vehicle towed there, They said needs tune up, 6cyl. P/U. $600 with tax, I said ok, Cause I needed it back asap, when it was done, they said its good we tested 30 miles, Picked it up and made it two blocks then needed another tow home stalled, no start, I fixed it myself, I called, They admitted not testing the fix 30 miles or even close, manager said he would take better care next time, Took it back for a scheduled state inspection a week later, Not only did they not do anything for causing me much grief, They said they can't inspect the vehicle that day. beause a couple small things needed fixed, They did however remind me that it would be expensive if I chose to wait. If you find a good place with fare prices, you'll likey never return to this place. Their warranty fixers in my view. Computer wiz types not workers. More

TERRIBLE COMMUNICATION Showed up bright and early first vehicle in the bay at 7am. Tried calling at 12:05pm went to voicemail. Nothing for Service Advisor. Called again at 2 Showed up bright and early first vehicle in the bay at 7am. Tried calling at 12:05pm went to voicemail. Nothing for Service Advisor. Called again at 2:00, 2:13, called the main number transferred to Service Advisor voicemail. Service Advisor final returns call at 2:30. To informed me that I make not be getting my vehicle back today. Seems to me I should have gotten a follow up call to at least inform me what was happening. Normally a good experience at Classic I guess it depends on which Service Advisor you get. More

Day before thanksgiving- AMAZING Service!!! I picked up my vehicle today (the day before thanksgiving) and several of the gentlemen stayed late to ensure I had my Yukon before our family's holid I picked up my vehicle today (the day before thanksgiving) and several of the gentlemen stayed late to ensure I had my Yukon before our family's holiday commute out of town. I got 15 miles down the road and noticed there was something not right with the way my vehicle was driving... So I immediately pulled over (since I had precious cargo on board--- my three children in the backseat ). Thankfully the manager Kevin offered his personal cell number to me earlier in the day because my pick up time was going to be after business hours. He answered and offered to help me over the phone even though he had already left the shop for the holiday. I must've been a rambling mess because when I wasn't making any sense without hesitation he and the other manager Paul were close to the location that I pulled over to stop, came to help assist me. Being a female with 3 young children (and did I mention my husband works an hour and a half away)... they went above and beyond to help me! All to the embarrassing diagnosis that my Yukon was just in 4WD and that's why it was driving funky (this is my first 4WD vehicle-- please pardon my lack of experience here ) Regardless of the minor fix, they both were more than happy to go ABOVE AND BEYOND!!!! 1,000 thumbs up for this facility and the AMAZING managers Kevin and Paul that are so empathetic and professional!!! More

best sales experience ever My salesman was great.bought new sonic from classic Chevy mike Crandall was always there to help with everything I needed.I work long hours Monday thr My salesman was great.bought new sonic from classic Chevy mike Crandall was always there to help with everything I needed.I work long hours Monday thru sat told mike what I wanted and that everything had to be done over the phone and needed the car delivered to my house with all paper work to be signed.he let me know right away that would be no problem did everything he said he would and provided me with the best auto purchase I've ever experienced .I would recommend classic to everyone wanting to buy a Chevy and ask for mike Crandall He is great!!!!!!! More

Full of himself Mgr needs reality check Talked with a different dealer 1st but Classic Chevy had the color I wanted. Spoke to a rep over the phone & explained what I wanted. Of course he sa Talked with a different dealer 1st but Classic Chevy had the color I wanted. Spoke to a rep over the phone & explained what I wanted. Of course he said, "yes we can do that, When can you come in?" After driving 45 minutes & then test driving the vehicle it was time to get serious. The salesman takes the deal to the new car mgr who 1st just says no & counters. I remind him I have another deal working with VERY specific #'s and YES comparing apples to apples. I get up & walk to the new car mgr who then tells me he doesn't believe me on the specifics. xxxxxx actually called me a liar. I left & bought my vehicle elsewhere the next day on the very specific terms previously mentioned. 2 hours of wasted time with an insult to boot. More

No honor Was quoted a price on a vehicle and they reneged on the price. Totally unprofessional. Even had to get my credit scored pulled two times, what a waste Was quoted a price on a vehicle and they reneged on the price. Totally unprofessional. Even had to get my credit scored pulled two times, what a waste of time. More

great Sales experience . . Horrible Service Dept I went in yesterday May 12th between 10 & 10:30 AM for my first oil change and sat there for five + minutes and they never acknowledged I was there. I went in yesterday May 12th between 10 & 10:30 AM for my first oil change and sat there for five + minutes and they never acknowledged I was there. There was one, only one, black pick up in front of me. I was in the middle lane. The left lane was clear after a red SUV backed out so they were not swamped with many cudtomers. After five minutes I got out of my car and walked to the service area and it was though I was invisible. Again, no one offer to help, said hello, good morning or anything. I had even replied to Stephanie's email telling her I was on the way. I left. Won't return. My local Jiffy Lube will greet me and change the oil from now on. The sales experience with Myron was great, the service department is a bit conceited like Tom Brady. More

Purchased three cars from them! We have purchased three cars from Classic and have nothing but positive experiences. They service/serviced all three cars and we were completely sati We have purchased three cars from Classic and have nothing but positive experiences. They service/serviced all three cars and we were completely satisfied every time. We have had no issues from service to financing and when they didn't have the car on the lot we wanted, they found it for us in the price range, color and mileage. Definitely recommend them and we are searching again for a car and will be calling Don soon! More

Looked Elsewhere Summary: There are two factors that really impacted the sale, the low offers, and the yelling employee calling my wife and I a waste of time, these f Summary: There are two factors that really impacted the sale, the low offers, and the yelling employee calling my wife and I a waste of time, these factors contributed to providing CarMax, and Mazda a sale. Initial Process: My wife and I recently took a stroll to Classic Chevrolet of Grapevine, we were interested in leasing, which we discovered they do not actually do. At this time we entertained the possibility of buying the vehicle we had originally hoped to lease, as well as trading in two vehicles to utilize as a down payment. We informed the sales associate, our decision to buy was based off the appraisal value of the two trade-ins. During the appraisal process, associates perform a one minute walk around the car, yes one minute, whereas Carmax performs a 20-minute inspection and test drives your vehicle as well as explain the concluding value. Yelling Employee: During the appraisal process, another sales associate approached my wife and I, this associate had previously provided a test drive a few days prior. This associate asked "did you tell (name) that I was working with you?" I explained to the employee that we were doing business with our current sales associate before the test drive, this associate then responded by yelling in front of several employees, "then you should have told me so I didn't waste my time!" and then proceeded to walk away. Trade In Appraisal: At this point, it was either wait patiently to view the possible trade-in values or completely walk away as a result of this employee. We waited; to no surprise we received low offers, offering us $2025 below clean trade-in value at NADA, and $3550 under clean trade-in value at NADA. The following day we sold both vehicles to Carmax for incredibly much better appraisal offers, and then swiftly leased a Mazda CX-5 from Mazda. More