Classic Chevrolet

BUYER BEWARE!!! BUYER BEWARE!! Deal cautiously with the Internet Sales Department and with Internet Sales Director Eric Hall. After confronting Eric Hall with several BUYER BEWARE!! Deal cautiously with the Internet Sales Department and with Internet Sales Director Eric Hall. After confronting Eric Hall with several documented lies made by his staff during the negotiation of a sale, Eric Hall took no interest or action to correct. The customer service and treatment by this team before and after their dishonesty was exposed caused me to terminate negotiations and purchase my vehicle elsewhere. Based on this experience, I acquired a complete lack of trust in this dealership and in the Chevrolet name. Three years ago, I purchased a new vehicle from this dealership and the experience was good. However, over the past year, as I have inquired about trading into a new vehicle, I have sensed an obvious change in customer treatment and a lowering of ethical standards. This was confirmed when I recently engaged in serious negotiations for the purchase of a new vehicle. I was absolutely amazed at the lack of integrity on the part of the Internet Sales staff and Director Eric Hall. I ultimately purchased a BMW from Autobahn in Fort Worth. The professionalism and quality of service that I received from Autobahn BMW was night and day in comparison to Classic Chevrolet’s Internet Sales Department. PLEASE before you purchase a vehicle from this dealership, especially the Internet Sales Department, make certain that you are not being lied to by Eric Hall and his team. If at all possible, visit another dealership (or maker) and compare the treatment. I assure you, if you take the time to do this, you will see that there claim of being the “best dealership in Texas” is just another swindle. More

Joni Aviles is the BEST!!! I just had the best car-buying experience of my life! My husband and I worked with Joni Aviles. He was fantastic to work with. We weren't planning I just had the best car-buying experience of my life! My husband and I worked with Joni Aviles. He was fantastic to work with. We weren't planning to buy a Chevrolet - just went in to compare with what we WERE planning to buy. Joni was well versed on his products, as well as the other products we were looking at. He was very professional, no pressure at all. We got a great car at a great price and the experience was actually positive - unlike other car-buying experiences in the past. Thanks Joni!!! More

Recently informed that I'm the 2nd person to be banned *Parody Review* Yes Ladies and Gentlemen, You too can be the Winner of Classic Chevrolet's 2019 Customer retaliation event with the Grand Prize in *Parody Review* Yes Ladies and Gentlemen, You too can be the Winner of Classic Chevrolet's 2019 Customer retaliation event with the Grand Prize including never again being allowed to have your vehicle serviced at this location. To Enter, you must schedule your Non-Employee Customer Evaluation with Joe Laubhan - Service Director. *Contest rules* 1. Do not complain about the service done to your vehicle, even if there is an actual issue with your car/truck that has not yet been properly diagnosed after repeated attempts. That's what DTP is for after all. Warranties are just a formality and TSBs only apply to Fords right? 2. Do not complain if your vehicle has been sitting at the dealership for 3-4 days without status update or get upset if you're informed after 3-4 days that the person you're going to pay to perform "Non-Warranty" work won't be available for 3 weeks. You should rejoice anyone noticed your vehicle to begin with. 3. Do not expect to get your vehicle "Serviced" at a service department nor expect service from a "Service" dept. It's 2019. Customers are annoying and this will deduct points. 4. Having an issue with your vehicle enters you into an agreement with Classic Chevrolet that you will be subject to Slanderous accusations by Classic Mgmt and invented content to be typed into a computer secretly at an undisclosed location. 5. For official inquiry into these rules and a complimentary Non-Employee Customer performance evaluation, please contact Joe Laubhan - Service Director, if you're unable to reach him after repeated calls/attempts as this is just business as usual. 6. Attempting to obtain status on your vehicle after 3-4 days will result in disqualification from the contest and a Ban from the dealership. *Pause Parody* You will also get your rear view mirror cocked sideways signaling that you've been 86'd. **Resume Parody** 7. Speaking to Adam Kimber is a no no and Joe will perceive this as "Going over his head" or "Getting someone involved" even though you're just trying to get a hold of the chain of command. =====================*Disclaimer*===================================== Classic Chevrolet reserves the right no matter the situation to inform their customers that "No one wants to work with them" and Managers will selectively filter Appointments and reject them without prior notice or explanation. In the absence of a Professional Letter/Email informing customer of said event, a verbal altercation initiated over the phone by a Classic Employee will be an alternative form of communication. More

bait and switch I recently attempted to purchase a new truck from Classic in Grapevine. I should have known better because I purchased 2 new cars from there in 2016 I recently attempted to purchase a new truck from Classic in Grapevine. I should have known better because I purchased 2 new cars from there in 2016 and both of those were problematic also ( The two previous salesmen have either been fired or retired since then). In my latest adventure the salesman, Frank R., tried three different "bait and switch" tactics: 1. He tried to get me to leave the dealership with a truck that the next day he said was $3700 more than the day before. 2. He then tried to "fix" his mistake by offering to price match another truck but the other truck had a MSRP that was $3000 less than the first one. There wasn't any price match. It was just a cheaper truck. 3. Finally, after negotiating a replacement truck, he then writes up a purchase agreement using the VIN for the first truck ($3700 more) not for the one with the lower MSRP (about a $6000 difference) Do not trust them. Totally unprofessional. No due diligence. Do not allow them to rush you through the paperwork. Although I am brand loyal, I would not recommend Classic to anyone who wants to have an enjoyable non-problematic new car/truck buying experience. I am very happy with the new truck that I purchased from another dealer. More

2018 Malibu hybrid 0% for 72 Finance lied .. On 03/22/2018 We went in Classic Chevrolet in Grapevine TX to trade in my wife's car a previous classic purchase and purchase a new 2018 Malibu hybrid On 03/22/2018 We went in Classic Chevrolet in Grapevine TX to trade in my wife's car a previous classic purchase and purchase a new 2018 Malibu hybrid with a classic-general motors flyer-offers stating 0% for 72 months valid till 04/01/2018 and the only reason we were buying a new car , So after hours of normal dealership xx we get to finance office show them there own flyer-brochure that clearly stated 0% for 72 on new Malibu's and was flat out lied to by finance saying that offer wasn’t valid . So they pulled our credit from 5 other lenders . At this point told wife we would call GM when we got home , Was tired and had spent 8 hours of my wife's day off there at that point. When arriving home called General Motors and was told that indeed the 0% for 72 was valid and to return to dealership, Called classic back and we were instructed to return to dealership and sign a new contract for the same 0% for 72 months they said wasn’t valid. We went in on wife's next day off and signed new contract for 0% for 72 threw GM finance as it should have been from the get go . No real apology for getting their hand caught in cookie jar . 1st contract had 7000.00 in finance charges and exactly why we were deceived-lied to ! Plain and simple THEFT Fast forward a couple months and we find out both our credit reports have 5 hard pulls , contact dealership and that gets us no where so we opened a BBB case on them where they in fact admit guilt or what they called a mistake and I quote “I have talked to the Sales Director. I have been informed that it was a miscommunication between sales and finance. We are currently working on getting the credit inquiries removed” I accept that and close case , Fast forward another 4 months and none have been removed . I have been what I would call a good customer over the years always giving great surveys even when they sent my wife to Denton at 4 a.m. with no oil cap after a oil change the previous day and oil pouring on a hot turbo and check engine light. Even on the new car survey (and I regret that ) But been in car business my whole career and know the salesman would have got screwed out of his commission if I nailed finance on survey and this was in no way his fault . We paid full msrp for car without haggling and I guess that wasn't good enough so lie and try to steal 7000k more in finance charges xxx . I have avoided putting this on blast up till now but with the lies and not doing what they said they would do I wont avoid it anymore . Best question why would the service manager be dealing with BBB complaints for finance sales ? Also went to body shop to get a est to repaint rear bumper as wife had a small bobo and was quoted 3 times what 3 other bodys shops estimates and was never contacted about that either. More

Service after the sale Make sure you cover everything about your vehicle with your sales person, if you dont Classic will leave you high and dry. I bought a truck thinking i Make sure you cover everything about your vehicle with your sales person, if you dont Classic will leave you high and dry. I bought a truck thinking is was just another Silverado but after the paper was signed I noticed on the tailgate it said efficiency series and I asked my sales man what that was and he said it is something new that I don't know about. So I left with the truck because of it being 9 o'clock having a baby with me and over a 2 hour drive home. Trying to get use to the truck shutting off at red lights and finding I didn't like it I took it to my local Chevrolet dealer to ask them to shut off the auto stop. They said they couldn't because that truck was built to California emissions laws. Plus I could not turn off the Hybrid part because the truck won't run without it. I asked Classic to help me get out of it and all they want to do is sale me another truck with more money down and higher payments. And don't try to contact the GM he will not return your calls. And don't get Ricky Moss for a salesman he will lie to your face. More

great deal at "traditional" dealership If you don't mind the traditional negotiation for a pre-owned car, you can save money here! Not a "pressure" dealer, but you will need to do the "back If you don't mind the traditional negotiation for a pre-owned car, you can save money here! Not a "pressure" dealer, but you will need to do the "back and forth", and probably deal with both a courteous, no pressure sales person, and their boss, the manager. And don't assume the "final" deal is really final! after leaving to check out another car at a different dealer, the manager called with another $500 on my trade in. I ended up buying here and got what I consider a very good deal, based on competitive cars elsewhere. Again, traditional experience, value, and a low pressure environment. I like the negotiation, so I can recommend. If you want the "one price/no haggle" experience, you need to go elsewhere, but be ready to pay more. More

Poor sales and service, lots of buildings and smiles The sales team at Classic Chevrolet at Grapevine strung me out for a month on a new Corvette Z06 then stretched the sales to over 11 hours, changing t The sales team at Classic Chevrolet at Grapevine strung me out for a month on a new Corvette Z06 then stretched the sales to over 11 hours, changing the deal at the last minute. I was so tired I took the deal stating that I would not want to see an ad in a week or two with the price that had been advertised. The sales manager promised this would not happen. Within a week or so the ad came out as I feared with the price I expected. The sales manager claimed the ads were mistakes and would not be honored for any customers. (In other words, they didn’t honor their ads for anyone.) Also, my salesman had talked on day one about a specific discount and when asked, he back peddled to cover his back. No honor here. Finally, the sales team lost the keys so I arrived at about 9 am and didn't leave till about 8 pm. I was worn out. After receiving the car, I noted the roof was not properly latched and the passenger seat was water damaged. In replacing the seat cover the dealer damaged the passenger window tint. In redoing the tint, the dealer scratched the passenger A pillar which took two trips to fix. You be the judge. Buy from Classic Chevrolet Grapevine at your own risk. They are nice and smile a lot and the facility is clean, but they have not acted honorably. More

I won't go back Had my stalling vehicle towed there, They said needs tune up, 6cyl. P/U. $600 with tax, I said ok, Cause I needed it back asap, when it was done, they Had my stalling vehicle towed there, They said needs tune up, 6cyl. P/U. $600 with tax, I said ok, Cause I needed it back asap, when it was done, they said its good we tested 30 miles, Picked it up and made it two blocks then needed another tow home stalled, no start, I fixed it myself, I called, They admitted not testing the fix 30 miles or even close, manager said he would take better care next time, Took it back for a scheduled state inspection a week later, Not only did they not do anything for causing me much grief, They said they can't inspect the vehicle that day. beause a couple small things needed fixed, They did however remind me that it would be expensive if I chose to wait. If you find a good place with fare prices, you'll likey never return to this place. Their warranty fixers in my view. Computer wiz types not workers. More

TERRIBLE COMMUNICATION Showed up bright and early first vehicle in the bay at 7am. Tried calling at 12:05pm went to voicemail. Nothing for Service Advisor. Called again at 2 Showed up bright and early first vehicle in the bay at 7am. Tried calling at 12:05pm went to voicemail. Nothing for Service Advisor. Called again at 2:00, 2:13, called the main number transferred to Service Advisor voicemail. Service Advisor final returns call at 2:30. To informed me that I make not be getting my vehicle back today. Seems to me I should have gotten a follow up call to at least inform me what was happening. Normally a good experience at Classic I guess it depends on which Service Advisor you get. More