Classic Sugar Land - Service Center

My appointment for a software update was 11/19/2024 @ 8AM. When I dropped off my vehicle, my service advisor, Rafael Alexandri checked me in. I confirmed with him the estimated time to preform the servic 8AM. When I dropped off my vehicle, my service advisor, Rafael Alexandri checked me in. I confirmed with him the estimated time to preform the service was about 4 hours. I expected to get a call that afternoon to come and pickup my vehicle. When I had not received a call by 3:46PM, I attempted to contact the service department to check the status. No one answered the phone. On 11/20/2024 at 8:14AM I called again. I spoke with a female that said she did not see the keys and said she would leave a message for Rafael to call me back. He did at 8:26AM. He said he did not have my keys and would check with the service technician to find out where my keys were and would call me back. Rafael did call me back and apologized for the confusion and said that the technician forgot to bring him my keys and that my vechicle was ready for pickup. He offered to send a shuffle to pick me up, however, I told him that I did not need a shuffle. I picked up my vehicle on 11/20/2024 at about 9:30AM. More

Aaron Strand sold me a 2025 Tahoe and walked me thru and continues to take my calls. Great salesperson continues to take my calls. Great salesperson More

Punctual and efficient. Chris was courteous and kept me informed of the status of my truck Chris was courteous and kept me informed of the status of my truck More

Mean atendido muy amablemente To do el tiempo y son muy atentos todo el tiempo atentos todo el tiempo More

Classic Chevrolet I have bought three Corvettes from you and currently maybe working on number four. I do that only because I feel like you have the most honest and professional sales people and the service and currently maybe working on number four. I do that only because I feel like you have the most honest and professional sales people and the service is absolutely fantastic. My service advisor garden is a cut above really a pleasure to work with. More

Very efficient and great customer service. Delivered on time and assisted with all our needs Delivered on time and assisted with all our needs More

Left a tool gun inside the engine back of my truck smh never going here again never going here again More

Mike Jones has been awesome taking care of our service needs! Always on time and knows what he’s doing! needs! Always on time and knows what he’s doing! More

Jeff Russie was amazing and he did a great job. He is very professional in his and gave me a great experience. He is very professional in his and gave me a great experience. More

Very attentive, great seervice, eager to please. No other dealership can compare to Classic Chevrolet. No other dealership can compare to Classic Chevrolet. More