Classic Sugar Land - Service Center

Service at its it's best Pete Gancarz is the best, he always takes good care of me. I always have a positive experience when i take me car in for service. Very professional, s Pete Gancarz is the best, he always takes good care of me. I always have a positive experience when i take me car in for service. Very professional, speedy and very knowledgeable. More

Service 10 hours ago If I could rate a 0 I would, I have been going to classic Chevy for 5 years now. I have bought two cars and was thinking about getting a 10 hours ago If I could rate a 0 I would, I have been going to classic Chevy for 5 years now. I have bought two cars and was thinking about getting a truck. I will not bring my business here anymore. They do not care about their customers like they use to. I went to service and was not even greeted. They advertise they are open til 6:30 and when I stopped by I had to get out and walk in to ask for help. They guy looked at me crazy when I asked for help, then stated we do not do oil changes anymore. So I’m thinking what dealership does not do oil changes. So I asked what did he mean they don’t do oil changes anymore. He stated it’s after 5:30, I said then why are you all open til 6:30 if you stop at 5:30. That doesnt make sense. He said for pick ups only. Again why are they open if u can’t aervixe anyone. It would be like me having a business and opening the doors and say to my customers oh u can’t ahop here until a certain time. Every time I have visited this location for the past few oil changes have been a huge disappointment. These people are ridiculous and only care about taking your money. I don’t even know why they have 4.5 stars, they must be asking their customers to score them high. This is a horrible place and I will not be coming back. More

Gary’s 2500 HD Service writer did an excellent job of taking care of several small issues trim piece under the hood toting tire and an oil change in a couple hours a Service writer did an excellent job of taking care of several small issues trim piece under the hood toting tire and an oil change in a couple hours appreciated the timely work done More

Excellent Service Excellent service department that always does a good job. My service adviser, Michael Guerrero, is kind, courteous, knowledgeable of the product and a Excellent service department that always does a good job. My service adviser, Michael Guerrero, is kind, courteous, knowledgeable of the product and always has my visit set up prior to my arrival. He always makes me feel special. Professional in every respect. The waiting room is comfortable and extremely customer friendly. I might add that all of the personnel in this area are all kind, courteous and extremely helpful. I recognize and appreciate good manners and quality workmanship, Classic's service department fits the bill in all respects. My compliments ! More

Excellent Service Appointment was at a convenient time and work was done on time, at price quoted. Warranty work was also done at this visit within the time quoted. Appointment was at a convenient time and work was done on time, at price quoted. Warranty work was also done at this visit within the time quoted. More

Service department He’s very helpful he listens to every detail they make you feel like family . My kids love going that because they always have popcorn.lol great pla He’s very helpful he listens to every detail they make you feel like family . My kids love going that because they always have popcorn.lol great places to take your vehicle ! More

Dealership for Life. My service advisor went beyond my expectations, Kudos to my service advisor and his team. I am a customer for life. I highly recommend Sugarland Class My service advisor went beyond my expectations, Kudos to my service advisor and his team. I am a customer for life. I highly recommend Sugarland Classic Chevrolet’s. More

Analyzed and repaired perfectly wot Work done was excellent problems were identified and corrected perfectly. Rental car was great also. All persons involved were perfect Pros in ever Work done was excellent problems were identified and corrected perfectly. Rental car was great also. All persons involved were perfect Pros in everything I couldn’t t be happier with the whole thing More

Treated very fairly. Both service agents, Drew and Elsi were very nice to work with. The courtesy drivers were both awesome as well. I will continue to take my car for ser Both service agents, Drew and Elsi were very nice to work with. The courtesy drivers were both awesome as well. I will continue to take my car for service. More

By far - the worst customer service experience ever part of Had my new truck (2018 HD 3500 Tow Truck) towed in because of a charging system issue that shut the truck down in the middle of the road, so had it to Had my new truck (2018 HD 3500 Tow Truck) towed in because of a charging system issue that shut the truck down in the middle of the road, so had it towed in to the dealership we purchased it at. My truck has an 8K+ custom paint job that was less than 2 months old on it so when it arrived at dealership several individuals came outside to look at it, including a service tech. I told him what the issue was and also told him there was not a single blemish on the paint job on my truck and I expected it to be that way when I picked it up. One week after it was dropped off I was contacted and told that they couldn’t determine what the issue was and that it “probably was something to do with the after market police radios I have in the truck”. Well that’s another story in itself (about how they fixed the mechanical issue with the truck and didn't even realize it) but the real issue is that when I came to pickup my truck and was doing a walk around inspection with the service tech we discovered 3 major scratches on the hood, scratches that were all the way through the clear coat and the paint. The tech agreed that the scratches were not there a couple days ago but told me in no uncertain terms that the dealership "would take care of everything"! I then called my salesman who also confirmed that the scratches were NOT there when he came and looked at the truck a couple days prior to that day, and he told me not to worry and the “the dealership would take care of the damage and they would review their camera footage to determine who exactly caused the damage”. Well, I then called my boss Adam immediately after that conversation and told him about what happened. Adam said he would pickup the loaner truck that I had to leave overnight at the dealership in the morning and I suggested that he speak with the Service Manager- Ronny Blakeway- and verify how the “paint repair” would be handled. The next morning my boss met with Me. Blakeway who proceeded to ask Adam “well how do we know that the damage didn’t occur at your shop and your just trying to get us to be responsible for it” or something to that affect. This was the absolute worst customer service experience I have ever been part of and trust me when I say that the company I work for as well as myself will make every effort to inform as many people and companies as possible of our experience with Classic Chevrolet’s service department! More