Classic Sugar Land - Service Center

Awesome Thursday, May 30th, I was making sales calls on the West side of Houston. I live in San Antonio and recently started to cover the Houston area. My c Thursday, May 30th, I was making sales calls on the West side of Houston. I live in San Antonio and recently started to cover the Houston area. My company vehicle is a 2019 Silverado (6,600 mi). After leaving a sales call in Strafford, TX., I realized that my truck was not breaking correctly. Fleet Company, "Merchants" advised that the closest Chevy dealership was in Sugar Land which was 12 miles away which I was able to locate after a frightening 45 minutes, white knuckle drive. As I was waived into the service lane, I had a gut feeling that this was going to be a terrible experience. I did not have time for this as I wanted to get back home by the next day in my company vehicle and not a rental. Just waiting for a few minutes, Service Advisor, David Anderson came to my rescue. After explaining my perdicament, he went to work. He was able to get the truck and myself checked in. After getting a rental set up "at no charge", David said that he would do his very best in getting my truck ready by the next day and that he would call me. Leaving in the rental car I was not hopeful, being that the next day was a Friday and the last day of the month, I knew that this was probably not going to happen. I wanted to get home and to enjoy Saturday with my family before leaving again on Sunday for New Orleans for a week. I was about 30 minutes away from the dealership, when David called me on the phone to let me know that my truck was fixed! He had explained to his Service Manager what the deal was and that I was out of town. They were able to get my truck in that afternoon. The computer, and brake module was reset. He said that they closed at 6 pm., and I told him that I would be there. I had 45 minutes to make it back and I did.! David Anderson went above and beyond for me and I really do appreciate it. He and his team made a difference and my perception of service at a dealership. Thank you so Much David for your help! Classic Chevorlet, Sugar Land, has real life assets that they put in place for Service. Thank you!!! Scott E. Kirby More

Great service at Classic Chevy The service team was professional, friendly and knowledgeable. I would tell a friend. The service department was clean, and I my car was serviced in a The service team was professional, friendly and knowledgeable. I would tell a friend. The service department was clean, and I my car was serviced in a timely manner. More

Great Place Great Staff and Great People Quick fast and Friendly service everyone so nice exspecialy Cashiers Great Job ladies and Great Job To The Service Dept I would definitely recommend Quick fast and Friendly service everyone so nice exspecialy Cashiers Great Job ladies and Great Job To The Service Dept I would definitely recommend This Dealership Great Setvice More

Chevy Suburban We experienced a great service and save us money compared to Christian Brothers. I would highly recommend Classic Chevrolet for any service repairs. I We experienced a great service and save us money compared to Christian Brothers. I would highly recommend Classic Chevrolet for any service repairs. I think it’ll be great buy our new Suburban there. More

Service Took my car in for service it was great easy and fast I was in and out in no time staff was very friendly and the work was excellent Took my car in for service it was great easy and fast I was in and out in no time staff was very friendly and the work was excellent More

Mechanic shop/ service Service Dept did not find the problem several different times I brought my car in for service. I went to a private mechanic who identified the issue. Service Dept did not find the problem several different times I brought my car in for service. I went to a private mechanic who identified the issue. I took the car back to the dealership for service and told them what what an outside mechanic found and what he said needed to be done and after keeping the car after 5 days I picked the car up and the noise is still there after several days of keeping the car. They replaced struts that didn’t need replacing and turned the rotors which also wasn’t the problem. The car is still in the same position as it went in because the root of the problem isn’t fixed on the car. Very disappointed in the quality of work from the work shop and service dept. More

Great Experience! Staff was very friendly and professional! My car was diagnosed and work completed in a very short time. I felt like I was a priority! I was given a Staff was very friendly and professional! My car was diagnosed and work completed in a very short time. I felt like I was a priority! I was given a loaner car while my vehicle was being serviced, which made me less stressed. I would recommend their services to anyone! Thanks to Michael for his great service! More

Pleasant, quick, Great attitude; sales help, professional service and a lot of patience with an older person who was not exactly sure what she wanted or needed. Great attitude; sales help, professional service and a lot of patience with an older person who was not exactly sure what she wanted or needed. More

Problem Solved!! Had an odor coming inside my truck and it was taken care of . Found a loose hose and reattached it to solve my problem. I am happy with the result Had an odor coming inside my truck and it was taken care of . Found a loose hose and reattached it to solve my problem. I am happy with the result More

Oil change I was in and out in less than 30 minuets. Gordon always greets me with a smile. It’s always a pleasure to work with him. I was in and out in less than 30 minuets. Gordon always greets me with a smile. It’s always a pleasure to work with him. More