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Classic Sugar Land - Service Center

Sugar Land, TX

4.6
2,667 Reviews

2,667 Reviews of Classic Sugar Land - Service Center

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February 26, 2024

It seemed your technician was not trained on resetting the oil change message. I almost ended up having to leave the car there inky to find out when I asked to check again you were able to find a technici More

by armind
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Alexandri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Classic Chevrolet Sugar Land responded

Armind, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (281) 491-9000 when you have a chance. Thank you, and we look forward to hearing from you.

February 26, 2024

Greatly appreciate the car wash, but in all honesty it wasn't a very good one. Thomas was very responsive, and the service took a while, but this was a weekend service. More

by gholland317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Feb 29, 2024 -

Classic Chevrolet Sugar Land responded

We appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (281) 491-9000 so we can assist you further.

February 25, 2024

Thomas in service was excellent! Job well done. I will return for the next visit. More

by KD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Classic Chevrolet Sugar Land responded

Thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!

February 25, 2024

The service is always great and professional. On both occasions Mike Jones helped me out and he has been wonderful on both occasions. I appreciate the respect and amazing customer service from ev More

by katinapolk45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Jones
Feb 27, 2024 -

Classic Chevrolet Sugar Land responded

Thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!

February 23, 2024

Very good experience. Mike G is a great adviser and does listen to any issues More

by hayhayw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Guerrero
Feb 27, 2024 -

Classic Chevrolet Sugar Land responded

We're happy you found our staff to be so supportive during your experience here at Classic Elite Chevrolet Sugar Land. We are always more than happy to assist you if anything else comes up. Take care!

February 23, 2024

Competitive pricing. Good inventory. They claim to offer elite service; unfortunately I’ve had a number of poor experiences in both Sales and Service. More

by SMatthews62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Elias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2024 -

Classic Chevrolet Sugar Land responded

Providing elite customer service is a top priority for us, and we regret that we fell short of your expectations. Your feedback is valuable to us, and we're committed to addressing any issues to improve our customers' experience. Please reach out to us directly at TiffanyandJeff@classicelite.com as we would appreciate the opportunity to discuss your concerns further and work towards resolving them.

February 23, 2024

I recently had the pleasure of visiting the dealership, and I must say, my experience was nothing short of exceptional. From the moment I stepped onto the lot, Elias and the entire staff were incredibly we More

by cntry82txn
Recommend Dealer
Yes
Employees Worked With
Elias Safiti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2024 -

Classic Chevrolet Sugar Land responded

Thank you so much for taking the time to share your wonderful experience at our dealership! We're thrilled to hear that our dedication to honesty, transparency, and customer satisfaction resonated with you during your visit. Our team takes great pride in their knowledge and commitment to understanding your needs, ensuring a personalized and pressure-free experience unlike the typical dealership encounter. Elias truly embodies our values and is an invaluable member of our team. Your kind words will be shared with him, and we're sure they'll brighten his day! Your recommendation holds immense value to us, and we're deeply appreciative of your support. Should you or anyone you know be in the market for a vehicle, we'd be honored to provide the same level of exceptional service and expertise. Thank you once more for choosing Classic ELITE, and we look forward to serving you again in the future!

February 23, 2024

My service was great as always. The team at Classic Elite always does a great job. World class organization. Thanks for always being professional. More

by sylvester_gordon22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2024 -

Classic Chevrolet Sugar Land responded

The pleasure is ours! Thank you so much for such kind words. Providing exceptional service is at the core of what we do, and it's fantastic to know that our team consistently delivers. We're incredibly grateful for your continued support and look forward to serving you again in the future!

February 23, 2024

That was the fastest oil change and tire rotation I've ever had and a complimentary wash. Thank you for top notch service once again. More

by mdedwards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irineo Sanchez
Feb 24, 2024 -

Classic Chevrolet Sugar Land responded

Speed, efficiency, and overall exceptional service are qualities that we strive for with every customer, every service, every time. Thank you for your kind words, and we appreciate your continued trust in us. We look forward to serving you again down the road!

February 22, 2024

Good team very understanding when we presented the vehicle interested in Mohammed went to work and showed us the vehicle. More

by hyeppez
Recommend Dealer
Yes
Employees Worked With
Mohammed Sadrulula
Feb 26, 2024 -

Classic Chevrolet Sugar Land responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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