Classic Chevrolet Beaumont - Service Center

Motor blown "not our problem" Took my car in for a rattling noise in the engine. I was lectured by Diane in service because her computer gave me the wrong time. Took them 5 days Took my car in for a rattling noise in the engine. I was lectured by Diane in service because her computer gave me the wrong time. Took them 5 days before they even looked at it. I was told for weeks "it will be ready tomorrow". They returned it to me and the noise was far worse than when I brought it and they charged me for an oil change because the warranty work needed the oil drained from the motor to be done.... They also broke the motor on my seat, broke my shifter and the porter couldn't find reverse so hit the car in front of it and then stalled the car 3 times just pulling it 100ft around. Took it back because they failed to fix it and again more than a month of being told "it will be ready tomorrow." Car still wasn't fixed. They drained the oil, but I found there was no oil in the engine. Motor is now blown but they are saying it's not their problem. They refused to pay for the rental because the rental company didn't rent me a GM vehicle. I tried to talk to the service manager Mike - he lied to me multiple times. Made me drive in several times only to tell me he didn't have things ready for me. I've tried to talk to the head of the dealership who told me it was my fault that I didn't take care of my care despite showing all of my receipts for all maintenance work completed on time. My motor blew in Lake Charkes but I wanted Classic to fix it since it was right after they worked on it - the dealership manager Jason told me "that's just lazy. You need to take it to a dealership in Lake Charles since that's where it broke down." I've tried to go through GM - no help. Now the dealership in Lake Charles won't even touch it, it's so damaged. I have had GM trying to get the district manager to call me for the last few weeks, won't even return my call. Poor work and no recourse for the damage they cause. More

Poor 1st Experience Contacted service this morning about oil change. Was told I have to make appt...ok. was told next time was next Wednesday..... really? Four calendar d Contacted service this morning about oil change. Was told I have to make appt...ok. was told next time was next Wednesday..... really? Four calendar days out for an oil change? So I scheduled an appointment for an oil change. Then, Diana tells me that I don't need my oil changed because it is not less thank 20% and was very abrasive about it insisting that i give a valid reason so that she can document for cheverolet. Little does Diana know, but I travel a lot and don't have the luxury of having scheduled oil change appointments four days in advance for the dealerships convenience. I have never heard of a service company who makes it so hard to recieve service. Made it out like they were doing me a favor. Turned a routine oil change into being harder than enlisting into army. Oh ... I called granger chevrolet. ... they recommend getting oil changes at 40%. Shouldn't chevrolet have constant protocol for this? JK chevrolet even would fit me in today. Bottom line is I spent 40000 with classic chevrolet last month and have a very bad first impression of Diana and the service department. Philpott Ford provided excellent customer service on my last truck and was happy and grateful to do it. More

Terrible quality and even worse customer service! Worst experience I've had from a dealer. Transmission went out in my car, and was not repaired properly until back-to-back trips. Worst of them was Worst experience I've had from a dealer. Transmission went out in my car, and was not repaired properly until back-to-back trips. Worst of them was the first time, after the car was still showing the same issues when I went to pick up the car AND the steering wheel was misaligned after they reconnected it, but of course I had to point that out to them instead of them correcting their mistakes first. They sent me home in the car, claiming it was safe, and the service manager just claiming I only need to "pump the xxxx out of it" to get the clutch working again. Thankfully I did make it home, but the clutch completely went out again the next morning. Took several hours to get them to respond and finally schedule a tow back to the dealer, but when I got it back the second time a week later, it started leaking fluid in my driveway again two days later. Went back for the third time, where it was finally fixed. The quality of work is terrible, they just throw parts at the car whether it's actually the issue or not, don't fix issues that they cause unless you bring it up and make them (and even then, you have to schedule a new appointment), and as a whole just don't treat customers well. I also received two calls from their customer survey department, asking if I was completely satisfied with my repairs and the work received....while the car was still in the shop both times. When I told them how dissatisfied I was, their only response was saying they understand if I don't call them or use them again. At least they understand, as I will never do business with Classic again! Even easier, as I sold the car on July 18 after having absolutely zero faith in the quality of work and long term reliability of the car! More

deceivers When my vehicle was towed home from Classic Chevrolet I discovered that rims,tires, catalytic converter and other parts was stolen off of my car.(clas When my vehicle was towed home from Classic Chevrolet I discovered that rims,tires, catalytic converter and other parts was stolen off of my car.(classic knew about the theft and didn't say anything) Also Classic lost my keys to my vehicle. I was told its not their problem. Shame on them! More

Classic GMC Service Classic GMC has been nothing but a positive experience every time I go for any kind of service. I LOVE my GMC Terrain, and when I buy my next vehicle, Classic GMC has been nothing but a positive experience every time I go for any kind of service. I LOVE my GMC Terrain, and when I buy my next vehicle, I plan to purchase it there. I appreciate their great service, efficiency, and friendliness. Lisa Badon More