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Classic Chevrolet Beaumont - Service Center
Beaumont, TX
24 Reviews
24 Reviews of Classic Chevrolet Beaumont - Service Center
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November 20, 2016
Terrible Service They kept my car car from Thursday to Saturday just to change a dead battery. I went on Friday to take my car and they lied and said it would not star They kept my car car from Thursday to Saturday just to change a dead battery. I went on Friday to take my car and they lied and said it would not start or take a jump, something else was wrong. When I returned on Saturday with a battery to take my car it was surprisingly fixed. The paperwork showed dead battery which I was told it was not the battery. Then they never called me when my vehicle arrived by roadside assistant to get my info and my car was entered under a strange woman name I didn't even know. After that got straight they could not find my keys. Service manager service is just as bad as the service advisors. He completed my paperwork and never showed any concern about me being unsatisfied and never apologized or anything. He just made excuses about everything and didn't care to hear my concern. More
by hotride13
Employees Worked With
Tonya Ballard and Mike Mayeux
October 20, 2016
Great Service I went in for my oil and filter change and tire rotation provided by my CPO warranty. The workers were very friendly, my car was taken immediately for I went in for my oil and filter change and tire rotation provided by my CPO warranty. The workers were very friendly, my car was taken immediately for the service at my appointed time, I was given a ride home since I had other things to do, and the car was ready when I was told it would be. I don't think you can ask for any better service than what Classic Southeast Texas provided. William Carrington More
by Bill C.
Employees Worked With
Service Department Employees, Diana, and the man that drove me home who's name I wish I could remember.
September 23, 2016
Service I brought my car in to be diagnosed for an intermittent problem that was hard to really describe. No warning lights ever came on but the occurrences w I brought my car in to be diagnosed for an intermittent problem that was hard to really describe. No warning lights ever came on but the occurrences were becoming more frequent. I was told it was motor mounts. Replaced all four! Not the problem!!! Service manager repaired what he thought was the problem. Not! Mike and Misty tried. Very disappointed that without the computer diagnosis the service department is operating blind and is of no use in solving Chevy problems. My 2007 Equinox that I adore is dying slowly. I must put it out of its misery, but not with another car from Classic😤 More
by Patsy
Employees Worked With
Misty and Mike
September 14, 2016
Quick Service on Warranty work I brought in a Silverado 2500HD Duramax Diesel that stalled while driving and failed to re-start. The Service center could not get the truck into the I brought in a Silverado 2500HD Duramax Diesel that stalled while driving and failed to re-start. The Service center could not get the truck into the schedule for about 36 hours but after that the problems were diagnosed quickly. The problem ended up being covered under the manufacturers warranty and this service center quickly obtained all of the parts and completed the work in quick fashion. They were easy to work with and called frequently with updates once the repairs began. More
by Chevy2500
Employees Worked With
Christy
August 22, 2016
Motor blown "not our problem" Took my car in for a rattling noise in the engine. I was lectured by Diane in service because her computer gave me the wrong time. Took them 5 days Took my car in for a rattling noise in the engine. I was lectured by Diane in service because her computer gave me the wrong time. Took them 5 days before they even looked at it. I was told for weeks "it will be ready tomorrow". They returned it to me and the noise was far worse than when I brought it and they charged me for an oil change because the warranty work needed the oil drained from the motor to be done.... They also broke the motor on my seat, broke my shifter and the porter couldn't find reverse so hit the car in front of it and then stalled the car 3 times just pulling it 100ft around. Took it back because they failed to fix it and again more than a month of being told "it will be ready tomorrow." Car still wasn't fixed. They drained the oil, but I found there was no oil in the engine. Motor is now blown but they are saying it's not their problem. They refused to pay for the rental because the rental company didn't rent me a GM vehicle. I tried to talk to the service manager Mike - he lied to me multiple times. Made me drive in several times only to tell me he didn't have things ready for me. I've tried to talk to the head of the dealership who told me it was my fault that I didn't take care of my care despite showing all of my receipts for all maintenance work completed on time. My motor blew in Lake Charkes but I wanted Classic to fix it since it was right after they worked on it - the dealership manager Jason told me "that's just lazy. You need to take it to a dealership in Lake Charles since that's where it broke down." I've tried to go through GM - no help. Now the dealership in Lake Charles won't even touch it, it's so damaged. I have had GM trying to get the district manager to call me for the last few weeks, won't even return my call. Poor work and no recourse for the damage they cause. More
by XstephanieX
Employees Worked With
XX
July 29, 2016
The Service Rep makes the difference Tanya was my Service Rep. She kept me informed, dealt with my rental car return to Hertz, and made sure my Tahoe front window sunshield was kept in th Tanya was my Service Rep. She kept me informed, dealt with my rental car return to Hertz, and made sure my Tahoe front window sunshield was kept in the window to prevent a third cracked dashboard. Excellent service representative! I purchased my 2010 Tahoe 4x4 here new. I have had several different advisors throughout the 6 years of ownership. Most should take lessons from Tanya on paying attention to detail. The parts guys have always done a fine job for me. The service manager has intervened on my behalf with GM to make an out-of-warranty repair much less expensive than originally quoted. I have been driven home and to the rental agency by the Classic shuttle with little notice to them. All in all, I tend to overlook small problems due to their rapid growth. My last three visits were all money-savers and work was done well. More
by Amanda4461
Employees Worked With
Tanya Ballard in Service
July 08, 2016
Poor 1st Experience Contacted service this morning about oil change. Was told I have to make appt...ok. was told next time was next Wednesday..... really? Four calendar d Contacted service this morning about oil change. Was told I have to make appt...ok. was told next time was next Wednesday..... really? Four calendar days out for an oil change? So I scheduled an appointment for an oil change. Then, Diana tells me that I don't need my oil changed because it is not less thank 20% and was very abrasive about it insisting that i give a valid reason so that she can document for cheverolet. Little does Diana know, but I travel a lot and don't have the luxury of having scheduled oil change appointments four days in advance for the dealerships convenience. I have never heard of a service company who makes it so hard to recieve service. Made it out like they were doing me a favor. Turned a routine oil change into being harder than enlisting into army. Oh ... I called granger chevrolet. ... they recommend getting oil changes at 40%. Shouldn't chevrolet have constant protocol for this? JK chevrolet even would fit me in today. Bottom line is I spent 40000 with classic chevrolet last month and have a very bad first impression of Diana and the service department. Philpott Ford provided excellent customer service on my last truck and was happy and grateful to do it. More
by KR
Employees Worked With
Diana
June 16, 2016
3 weeks my car just sat there Classic has always been a horrible experience. This time my car has sat there for 3 weeks untouched while they lied to my insurance company and me say Classic has always been a horrible experience. This time my car has sat there for 3 weeks untouched while they lied to my insurance company and me saying that it was being worked on. I am actually having to tow it to another shop They also are trying to charge me for something they did to a loaner vehicle they gave me while making repairs agreed upon on purchasing my vehicle, a month an a half later! Lastly, they sold me a vehicle with a spare key unprogrammed. During the purchase they told me just to not use the spare, a week later I found out it wasn't programmed! They didn't want me to know that until I signed the dotted line. Aaron promised me a full tank, which didn't happen, as well as touch up paint, which didn't happen either. If you absolutely must deal with these people, get EVERYTHING in writing. I don't know how they get off treating customers so badly and wouldn't wish them upon my worst enemy. More
by Matter91
September 24, 2015
Horrible Service Did work that was unauthorised. Failed three times to fix a transmission. Put third party equipment on a new vehicle and refused to service it. Never Did work that was unauthorised. Failed three times to fix a transmission. Put third party equipment on a new vehicle and refused to service it. Never kept their primises. More
by pissed customer
Employees Worked With
service Writers
September 21, 2015
Unsatisfactory Service We took our 2013 Cadillac in for an oil change & tire rotation with it still being under warranty. I called several days prior for an appointment and We took our 2013 Cadillac in for an oil change & tire rotation with it still being under warranty. I called several days prior for an appointment and was give a 9:00 A.M. time. Waited over 1 1/2 hours for this service. We were told they did the tire rotation only to discover NO tires had been rotated. I don't appreciate being lied to. Won't be returning there. More
by susie1222
Employees Worked With
Cannot remember the name of the service employee that helped us. She was very nice, but dissatisfied with service!
