Classic Chevrolet Beaumont

Poor 1st Experience Contacted service this morning about oil change. Was told I have to make appt...ok. was told next time was next Wednesday..... really? Four calendar d Contacted service this morning about oil change. Was told I have to make appt...ok. was told next time was next Wednesday..... really? Four calendar days out for an oil change? So I scheduled an appointment for an oil change. Then, Diana tells me that I don't need my oil changed because it is not less thank 20% and was very abrasive about it insisting that i give a valid reason so that she can document for cheverolet. Little does Diana know, but I travel a lot and don't have the luxury of having scheduled oil change appointments four days in advance for the dealerships convenience. I have never heard of a service company who makes it so hard to recieve service. Made it out like they were doing me a favor. Turned a routine oil change into being harder than enlisting into army. Oh ... I called granger chevrolet. ... they recommend getting oil changes at 40%. Shouldn't chevrolet have constant protocol for this? JK chevrolet even would fit me in today. Bottom line is I spent 40000 with classic chevrolet last month and have a very bad first impression of Diana and the service department. Philpott Ford provided excellent customer service on my last truck and was happy and grateful to do it. More

Disepointed I but a new car there and time come to change oil , I been told when I but it just call to make appointment and will be done. I call and they say just I but a new car there and time come to change oil , I been told when I but it just call to make appointment and will be done. I call and they say just bring it. Went there and ask how long will take, we have more people on front of you with appointments and I say make me an appointment then and will bring it couse I work and need to no when and how long will take. The girl I took to we don't make appointment for cars on warranty just the ones with no warranty , we serve them first with appointment ! I culd believe it I spend round $ 60000 on a car and what a service!!!! More

Disappointing experience... I found a used vehicle online offered by Classic, a 2014 with 31,000 miles. The salesman was great over the phone, seemingly very helpful and coop I found a used vehicle online offered by Classic, a 2014 with 31,000 miles. The salesman was great over the phone, seemingly very helpful and cooperative. So, I drove over 100 miles from my home in Central Texas to view and purchase the vehicle. After buying the car, I found out the vehicle had three outstanding recalls after taking the car to another dealership---serious mechanical recalls. Also the salesperson at Classic had assured me the vehicle was equipped to add options I wanted. I found this not to be true. After calling him about this issues, he assured me he would look into the problem, but I did not hear from him on the day he promised to call back. I eventually called the used car sales manager at Classic. I finally traded in the vehicle to another dealership when I experienced trouble with gears sticking after about a week of owning the vehicle. My story has a happy ending. I traded the car in to another dealership in Central Texas and got a great deal on a newer vehicle with the options I wanted. The people at Mac Haik in Temple are outstanding. They helped me get from under a problematic vehicle. In fairness, the used car sales manager at Classic was responsive to my concerns and was prepared to do whatever was necessary to make me satisfied with the car; however, by that time, I had already traded the vehicle. The business office workers at Classic were also great in helping me to get a refund on the extended warranty I had gotten with the original vehicle. But, I will never deal with the Classic again, although I am originally from the Southeast Texas area and am frequently there visiting family. More

Terrible quality and even worse customer service! Worst experience I've had from a dealer. Transmission went out in my car, and was not repaired properly until back-to-back trips. Worst of them was Worst experience I've had from a dealer. Transmission went out in my car, and was not repaired properly until back-to-back trips. Worst of them was the first time, after the car was still showing the same issues when I went to pick up the car AND the steering wheel was misaligned after they reconnected it, but of course I had to point that out to them instead of them correcting their mistakes first. They sent me home in the car, claiming it was safe, and the service manager just claiming I only need to "pump the xxxx out of it" to get the clutch working again. Thankfully I did make it home, but the clutch completely went out again the next morning. Took several hours to get them to respond and finally schedule a tow back to the dealer, but when I got it back the second time a week later, it started leaking fluid in my driveway again two days later. Went back for the third time, where it was finally fixed. The quality of work is terrible, they just throw parts at the car whether it's actually the issue or not, don't fix issues that they cause unless you bring it up and make them (and even then, you have to schedule a new appointment), and as a whole just don't treat customers well. I also received two calls from their customer survey department, asking if I was completely satisfied with my repairs and the work received....while the car was still in the shop both times. When I told them how dissatisfied I was, their only response was saying they understand if I don't call them or use them again. At least they understand, as I will never do business with Classic again! Even easier, as I sold the car on July 18 after having absolutely zero faith in the quality of work and long term reliability of the car! More