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Classic Cadillac of Atlanta
Atlanta, GA
129 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 129 reviews
July 02, 2020
If you care about a service department, don't purchase your vehicle here. I took my Escalade in for service and had one outstanding item that needed to get fixed in the future. I have left several voice your vehicle here. I took my Escalade in for service and had one outstanding item that needed to get fixed in the future. I have left several voice mails to my service person with no return calls. She even provided me her cell number and doesn't respond to my text. She tells me she will get back to me, but never does. I left a message for the Service Manager to express my concerns, but he never called me back either. Horrible service and I don't know how they get away with it. In a world where service is the main factor, this is not the place to go. They need some 101 training over there! More
by GShap99
Employees Worked With
Hailey
June 04, 2019
Horrible Experience I was shopping for a GMC Yukon Denali and found one at Classic. Unfortunately, of the 10 weeks that I owned it, the service department had it over hal I was shopping for a GMC Yukon Denali and found one at Classic. Unfortunately, of the 10 weeks that I owned it, the service department had it over half of that time. It ran rough and had serious transmission issues. The Cadillac manager said they would make it right, but making it right in his eyes was selling me a new Escalade. I contacted Brian Long, the GM and he informed me that in the 10 weeks since purchasing the vehicle, it had depreciated $4,500 and he was "willing to give me a $1,500 credit" towards a new Escalade!! I bet so. After exercising the patience of Jobe, I finally went to another dealership and traded the vehicle. It is not like I did not give them every opportunity to make the situation right. The vehicle they sold me should have been sent to the auction, but they chose to sell it. The last time it was in for service, I called Quinton, the Service Director, and told him it was still running rough. He said he would research it and get back to me. Have you heard from him? I haven't either! Not only did I buy it and the extended warranty at almost $4,000, they were paid $2,000 by GM to repair the transmission. They kept making money off of this sale all the while trying to avoid me and not taking any responsiblity. The only person who ever returned my call from this dealership was my service writer, Walter. It always took numerous calls to talk to anybody. After hearing the exasperation from the GM about my situation, he asked me what he should do. I told him to exercise the integrity and moral character that I practice in my everyday life and to treat me like he would want someone to treat his wife. He chose to do nothing. I say avoid Classic Cadillac at all cost. More
by P B Smith
Employees Worked With
Brian Long - GM; Billy Brown - Sales; Tom Murry - Cadillac Mgr.
March 11, 2019
very happy i found the car online from classic cadillac Atlanta but i live in south florida. 2012 srx. our salesman was pat coughlin. we spoke many times over th i found the car online from classic cadillac Atlanta but i live in south florida. 2012 srx. our salesman was pat coughlin. we spoke many times over the phone about the car. he answered all my questions over several days and he sent me many pictures and video's of the car.. he was very courteous professional and pleasant to talk to and a very fair negotiator, and we are happy with our final price. we flew in from south florida and found the car was exactly as he described to me over the phone. there were no suprises. pat "big country" actually went out of his way to have a pinstripe added to the car and added a cargo rail, the car was detailed and full tank of gas for our trip home. we had a safe drive back to south florida enjoying the car.. i highly recommend this dealership and pat "big country" as your salesman. overall a great experience.. thanks pat, we love the car :) More
by happy customer
Employees Worked With
pat "big country" coughlin
October 08, 2018
Great Service.....Finally got the right people!!! I LOVE my Cadillac! At first I was skeptical about the service department, but about 9 months ago, Q showed up & started kicking xxx & taking names in I LOVE my Cadillac! At first I was skeptical about the service department, but about 9 months ago, Q showed up & started kicking xxx & taking names in the Service Department. He personally takes care of me & my car now. Calls back when he says he will, follows through on action items, and even calls afterwards to double check! I finally feel like I own a luxury brand automobile! I can’t say enough good about Q, or my salesman, Patrick, who has also become a friend. I like feeling that I really do matter! More
by WhitneyJ
Employees Worked With
Quinton, Patrick
November 11, 2017
Great, easy experience Matt was my salesmen. He was very helpful and knowledgable. Made the car buying process as easy as possible. Very friendly and polite. Definitely reco Matt was my salesmen. He was very helpful and knowledgable. Made the car buying process as easy as possible. Very friendly and polite. Definitely recommend working with him. More
by Cargirl
Employees Worked With
Matt Molyneux
January 17, 2017
Got my dream "retirement" Cadillac. It had just arrived at Classic Cadillac in Sandy Springs, Georgia. It was a leased CTS luxury car with only 22,000 miles on in and great condition. It had just arrived at Classic Cadillac in Sandy Springs, Georgia. It was a leased CTS luxury car with only 22,000 miles on in and great condition. Patrick Coughlin ensured we had a clean car to drive off the lot and changed the oil. Made sure we had good low interest rate financing and proper insurance on the vehicle. He is sincerely professional and would recommend to anyone. More
by Julie Bishop
Employees Worked With
Patrick Coughlin
November 21, 2016
Unethicial If you have any negotiation skills do not go there, they operate the Bait & Switch tactic , agree to a price then come back a few hours later and say If you have any negotiation skills do not go there, they operate the Bait & Switch tactic , agree to a price then come back a few hours later and say they changed their minds and cannot accept the previously agreed to price. More
by disatisfied
Employees Worked With
Garth Cooper
October 25, 2016
Website pics bated me in . . . Today was my first visit to a Cadillac dealership ever and it was one to remember. I went to Classic Cadillac of Atlanta on Roswell Rd today and left Today was my first visit to a Cadillac dealership ever and it was one to remember. I went to Classic Cadillac of Atlanta on Roswell Rd today and left disappointed and not sure if I will ever go back to Cadillac. I went to view a 2012 SUV that the GM owned/drove. Based on the pictures online, the SUV appeared to be in "excellent condition," as stated on their website in the first line of the description. The sales guy was nice and seemed sincere. As we approached the vehicle, the sales guy attempted to warn me that their's a flaw that he wasn't aware of. I opened the driver door and a hole is in the black leather seat. The rip/hole is about 3 inches and the white cloth underneath the leather is very visible. I told the sales guy that the seat is a deal breaker. I proceeded to look in the vehicle and I saw another rip/hole in the passenger side 3rd row about the same size. Really? Is this the type of vehicle that Cadillac sales? The sales guy searches for another similar vehicle, which is $10k more that what I went to spend. Then the sales guy informs a manager on site, who comes out to see the seats. At the end of the day, I drove 1 hour with the intent to purchase a vehicle from this dealership and I walked away disappointed. If clean/clear pics of the holes/rips were on their website, I would've saved my gas and stayed home. From what I understood today, the GM drove this vehicle for X number of months/years. So at some point, the GM gets out of a vehicle, sees the holes and puts this vehicle up for sale without disclosing this type damage in the description/pictures? SMH I wish I could attach pics that I took today of these poor conditioned seats. The manager on duty came to talk with us and wanted to talk things through and see if we could come up with a deal but that didn't happen. And of course we haven't received a courtesy call from the GM or anyone above the two guys that helped me today. I was looking forward to becoming a Cadillac owner but my views are not the same after today. More
by scjones23
Employees Worked With
Gerth
August 24, 2016
It was a great experience Everyone was very friendly and helpful. I will definitely be going back in the future. I would recommend this dealer to friends and family. I was very Everyone was very friendly and helpful. I will definitely be going back in the future. I would recommend this dealer to friends and family. I was very happy with my purchase. More
by Romero-CTS Coupe
Employees Worked With
Neil
March 30, 2016
Exceptional Sales Force David Goch and Jamin Workmaster made my car buying experience the best purchase ever! They both exceeded my expectations helping me with what I call David Goch and Jamin Workmaster made my car buying experience the best purchase ever! They both exceeded my expectations helping me with what I call my last car purchase! They really care about the customer and making them happy! Although this dealership is nearly 30 miles away from where I live, it was well worth traveling the distance and would not have a problem driving to this location for routine maintenance! I will definitely refer anyone that is looking for a new or used vehicle to Classic Cadillac. I definitely received the highest quality of customer service from these two individuals!!!!!. More
by 2013 CTS Coupe
Employees Worked With
David Goch, Jamin Workmaster
