Classic Cadillac of Atlanta
Atlanta, GA
Filter Reviews by Keyword
By Type
Showing 125 reviews
Austin has given the best experience when buying a vehicle! He was very informative and fair. The communication was the best part of the deal! I really enjoyed dealing with Steve and Austin and will c vehicle! He was very informative and fair. The communication was the best part of the deal! I really enjoyed dealing with Steve and Austin and will continue to work with them More
Austin was awesome. He's extremely knowledgeable. I truly appreciated his calm demeanor and is honesty. He was patient and made me confident about pursuing the vehicle t He's extremely knowledgeable. I truly appreciated his calm demeanor and is honesty. He was patient and made me confident about pursuing the vehicle that I was considering. I truly enjoyed my time and would highly recommend this dealership. If you visit, definitely ask for Austin! More
Austin and Tom made the Cadillac experience one of the best I've ever had at any dealership. Austin explained everything patiently, while Tom made sure everything ran smoothly from start to finish. This d best I've ever had at any dealership. Austin explained everything patiently, while Tom made sure everything ran smoothly from start to finish. This dealership exemplifies outstanding customer service in the automotive industry. More
I can not gush enough over the positive experience I had with Classic Cadillac!! Austin Fort, Tom and Ray made my car buying experience so enjoyable and such a breeze! They were helpful and went out of thei with Classic Cadillac!! Austin Fort, Tom and Ray made my car buying experience so enjoyable and such a breeze! They were helpful and went out of their way to make everything seamless!! 10/10!!! More
From Beginning to end Austin got me right , I mean I was approved with a car and paperwork submitted before I left the house. Never went this quick buying a car with no pressure. On top of that Austin was f approved with a car and paperwork submitted before I left the house. Never went this quick buying a car with no pressure. On top of that Austin was friendly , polite and even got his own cooler for his customers More
Buyers Beware of this dealership especially when driving from out of town. I came in to see a certified Cadillac Escalade ESV. The car had many issues and when I brought it to their attention, Steve Brown from out of town. I came in to see a certified Cadillac Escalade ESV. The car had many issues and when I brought it to their attention, Steve Brown would not even discuss them with me. He told me it was an as is car and that's what I get, as is. I had to remind him the vehicle was not as is but was a certified vehicle that is suppose to have gone through a 175 point inspection and reconditioning process. Finally he asked me if I had ever heard of Carmax and insisted that this dealership operated like Carmax and did not negotiate. On my way home I let the salesman know how upset I was and he had the Director of Sales, Liam Bennet reach out to me. Liam was immediately great. He wanted time to inspect the car and get back to me. Eventually he did and agreed the car had issues and wanted to fix them. He even let me know he was looking into how this car got through their service department as a certified vehicle. Eventually Liam made me an offer to purchase the car at a discounted price. I made a counter offer of a slightly larger discount with also having the two biggest issues fixed. Liam quickly agreed to my counter offer, and in my eyes we had a deal. The next day Liam called me to let me know the repairs were in progress. After no response from Liam the following day, I started to get worried. I then went to the Classic Cadillac website and noticed the car was no longer active. I called Liam with no response and then emailed him again. Finally around 5:30 or so he called me back to inform me he had sold the car to someone else. He immediately got defensive that we never had a deal and his dealership had done nothing wrong. It is now obvious that he was no better than Mr. Brown, but was just trying to save a sale and or a bad review. I initially thought he was a good person genuinely trying to right a wrong his company had made. Man was I wrong. Of course he did not offer to help in any way to make things right. I guess they were just chasing a sale, and once the car sold they could care less about me. Also to note, none of the issues of the vehicle were noted on their website, nor did they tell me about any of them before I drove 2.5 hours. They even sent me a video that carefully avoided the damage. One of the defects was the rear bumper was wrecked. Please save yourself the time and trouble and avoid this dealership at all costs! More
Time and time again Tom, Garth and Austin have consistently gone above and beyond with always ensuring they provide a World Class experience for the customer. Not only do they ensure you are taken consistently gone above and beyond with always ensuring they provide a World Class experience for the customer. Not only do they ensure you are taken care of, they work with you to ensure you get the best deal possible. There is no other dealership I’d rather go to than Classic Cadillac, the service and customer attention speaks volumes to how well they are as a business but also garnering loyalty that very few other companies are able to achieve. Thank you Tom and Garth for the 3rd vehicle I lease with you all, especially in the brand new Lyriq!! Can’t thank you both enough, and I appreciate the professionalism you both exhibit. Thank you! More
Austin was an absolute delight—brought a car to my job for me to look at, and I fell in love with both on the spot. Austin has charm and charisma for days, and made the whole experience seamless. Tom land for me to look at, and I fell in love with both on the spot. Austin has charm and charisma for days, and made the whole experience seamless. Tom landed the plane and worked with me on a deal that I’m happy with. Wish I could rate them with 10 stars! Great experience all the way through. More