
Classic Cadillac
Mentor, OH
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Decent The manager was nice and the finance manager was extremely helpful and nice. The salesman had a little to be desired and wasn't much help. I worked ou The manager was nice and the finance manager was extremely helpful and nice. The salesman had a little to be desired and wasn't much help. I worked out the deal with the manager by myself, but when I went to finalize it they tried to dump me on the salesman. He wasn't there so I finalized everything with the finance manager. I was disappointed that the vehicle I wanted did not have navigation, so the manager agreed to pay for 1 year of OnStar navigation for me, but no one helped me or even explained to me how to set it up. When I first looked at the vehicle there were all the floor mats in the truck, When I picked up the vehicle there were no front floor mats. When I took the vehicle home I noticed a horrible and very loud squeaking noise that must have been heard if they really did a Certified Pre-Owned inspection. More
Great Service Department! Knowledgeable, friendly and priced fair! Parts were ordered and estimates of time & costs were kept spot on! Classic Collision matched my paint perfe Knowledgeable, friendly and priced fair! Parts were ordered and estimates of time & costs were kept spot on! Classic Collision matched my paint perfectly and my Escalade looks brand new again! Thank you ! More
Buying Was pleased with our new lease, This is our 3d time leasing with Cadillac. Thank You for a good experiance, and the great service. Claudia Glause Was pleased with our new lease, This is our 3d time leasing with Cadillac. Thank You for a good experiance, and the great service. Claudia Glause More
The Best! Price was right and the service was outstanding!! All the paperwork was done expeditiously and correctly while my other care was washed. The best Cad Price was right and the service was outstanding!! All the paperwork was done expeditiously and correctly while my other care was washed. The best Caddilac dealership !! More
Everything was top notch! Very professional organization, right down to how the employees dress. Very pleased with everything! The best experience I’ve ever had leasing or Very professional organization, right down to how the employees dress. Very pleased with everything! The best experience I’ve ever had leasing or buying a vehicle. My expectations were exceeded in every category. More
Worked with Bob Rode in the past, great experience. I was looking for a cadillac that would give me plenty of leg room, and space in the trunk for up to two golf bags without having to take clubs out of I was looking for a cadillac that would give me plenty of leg room, and space in the trunk for up to two golf bags without having to take clubs out of the bag. My salesman was Bob Rode who I have dealt with in the past. He was able to get what I wanted for a fair price. He went over everything with me and made sure I understood. I also received a follow-up call from Bob the next day to make sure I was satisfied and if there were any questions. More
XT5 New car lease Was looking at cars online… Sent an email with an inquiry on a vehicle, was contacted by one of the sales staff Bob Curtis… spoke with him on the ph Was looking at cars online… Sent an email with an inquiry on a vehicle, was contacted by one of the sales staff Bob Curtis… spoke with him on the phone, stopped in for a face to face introduction.. left the dealership, went and picked up my wife, return to the dealership, met with Bob, He showed my wife and I several vehicles, my wife picked out one we took it for a test drive .. decided on that vehicle, picked it up the following day… Could not have been more satisfied with the experience that we had at classic and all of their personnel... More
Easy process The lease process was friendly, quick and easy. Anthony was very helpful and spend a lot of time with me on the details of my vehicle. Rich made all The lease process was friendly, quick and easy. Anthony was very helpful and spend a lot of time with me on the details of my vehicle. Rich made all the paperwork fast and easy!!! More
Customer Service Great customer service whenever or whatever I am in for. Always pleasant and helpful from new sales department to auto service department. Have been Great customer service whenever or whatever I am in for. Always pleasant and helpful from new sales department to auto service department. Have been a repeat customer through several auto purchases and haven’t been disappointed once. More
Easy! Not pushy. They knew what I wanted and worked to get me the vehicle I desired. They did not try to steer me toward a car they wanted to sell. Not pushy. They knew what I wanted and worked to get me the vehicle I desired. They did not try to steer me toward a car they wanted to sell. More