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Classic Buick GMC - Service Center

Houston, TX

4.8
226 Reviews

226 Reviews of Classic Buick GMC - Service Center

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December 28, 2022

i have only had good experiences with this dealership. i bought my car at west point and i have it serviced there too. their service dept is friendly trustworthy and professional. More

by gregoryhopkins_1134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
i dont remember his name. service was on 12/20
Dec 30, 2022 -

Classic Buick GMC responded

Hello, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!

December 19, 2022

Service department was very knowledgeable, professional and easy to work with. Repaired my truck very quickly. More

by MB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick, Matt
Dec 21, 2022 -

Classic Buick GMC responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 14, 2022

The service experience at West Point GMC is the best I’ve had in many years. They are professional, organized and very expedient. I had a full first service of oil change, tire rotation, fluids check and eve More

by Brett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Schoenfeldt
Sep 16, 2022 -

Classic Buick GMC responded

Hi Brett, We are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, West Point Buick GMC

July 28, 2022

They do not honor their Denali deals. They don't provide loaners during Service appointments. More

by mboroff4
Recommend Dealer
No
Employees Worked With
Omar Perez
Jul 31, 2022 -

Classic Buick GMC responded

Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please contact us at (281) 509-9097 when you have an opportunity, and we will be more than happy to try and turn your experience around.

Jul 31, 2022 -

mboroff4 responded

I was told by my Sales Person Omar Perez in September 2019 that transportation would be provided anytime I needed to utilize your Service Department as that perk is part of the Denali package. Your dealership did honor this 2 years ago when I brought my Denali in for warranty work. You had my Denali for about 1 week but called me each day to bring it back. Now I'm told don't you don't do loaners at all. The Sewell Cadillac dealership just down the road still honors that service to this day. In fact they actually deliver the loaner to my Daughters house and pick up her vehicle for any Service needs. Did I buy from the wrong dealership? What do you think? I will be in your dealership tomorrow morning to drop off my Denali to have my final warranty work done. I'll see you then.

January 05, 2022

Brought my Saturn in to service . Bill ,like always was excellent. Took an hour just like Bill said . Walked to cashier with me to make sure everything was ok . Always great service here More

by Mdanna11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Schoenfeldt
Jan 07, 2022 -

Classic Buick GMC responded

We're pleased to know Bill was able to exceed your expectations and really help you out! We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you, and have a fantastic day!

Jan 07, 2022 -

Mdanna11 responded

See you at next Service

November 17, 2021

Khanh and the service department staff was very helpful. They helped and resolved any issue with the truck. Thank you. More

by cannon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khanh
Nov 19, 2021 -

Classic Buick GMC responded

Thank you for giving us 5 stars! We're glad to hear that everything was well taken care of for you. If you need anything else down the road, please let us know!

November 03, 2021

They helped me with my issue and it was resolved. Thanks for the great service. More

by claygirl12409
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Ryan
Nov 04, 2021 -

Classic Buick GMC responded

Thank you for the 5-star review! We're glad to hear that your service visit was so pleasant and successful. If there is anything else we can do for you, please let us know!

November 03, 2021

Matt Williams was very helpful answering all of my questions. Efficiency and communication were excellent. More

by Mrhoden72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Williams servive
Nov 04, 2021 -

Classic Buick GMC responded

Thank you for the 5-star review! We're so glad to hear that your visit was a pleasant one. If there is anything else we can do for you, please let us know!

October 22, 2021

Great service, I would definitely recommend him for future services. Very helpful, and understanding of what I needed More

by Getitandgollc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen "Ace" Cotton
Oct 26, 2021 -

Classic Buick GMC responded

Thank you for the 5-star reiew! We're glad to hear that your service went smoothly, and we look forward to your next visit!

October 14, 2021

The personnel are courteous and helpful, this my fourth GMC vehicle and will be my last. GMC shows no loyalty to it’s customers.. the last several times I’ve turned in my vehicle for a new one I was told t More

by Sstrutta47
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas Ryan
Oct 19, 2021 -

Classic Buick GMC responded

Thank you for your feedback. We’d like to learn more about your visit so we can address the situation properly. Please contact our General Manager, Randy Bowman, at (281) 579-4336.

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