226 Reviews of Classic Buick GMC - Service Center
Service writer Roy was very attentive and helpfull with issue He moved quickly and kept me informed about statis ! Appreciate His attentive behavior!! issue He moved quickly and kept me informed about statis ! Appreciate His attentive behavior!! More
Good luck trying to get anyone in the service department to answer a phone or return a phone call. Waited for months for service. I would try and try to get an actual person in the service dept to actuall to answer a phone or return a phone call. Waited for months for service. I would try and try to get an actual person in the service dept to actually answer the phone with no luck. Technician would not return calls. Kept getting forwarded to voice mailboxes that were full. Then came in person for service and was told they would call back when loaner car was available and then they never called back. I've gone elsewhere and won't be back. More
I am very disappointed with the service I received from Pam. There were things missing from my car and when I called the manager all I got was a sorry. Pam also asked me to reach out to the warranty becaus Pam. There were things missing from my car and when I called the manager all I got was a sorry. Pam also asked me to reach out to the warranty because there was a problem with her computer, customer service was horrible. I was told when I dropped off my car it would take two days, but instead it took 5 because Pam did not order the parts on time. Mr. William was polite when I called. More
Not great communication and keeping the customer in the loop on when the vehicle would be ready. They also found more issues with my vehicle after the multipoint inspection and didn't say anything about it loop on when the vehicle would be ready. They also found more issues with my vehicle after the multipoint inspection and didn't say anything about it, just listed it on the paperwork after I paid. More
Service was really nice. I went in for an oil change and was out in an hour. Service reps are also very nice. Definitely will come back I went in for an oil change and was out in an hour. Service reps are also very nice. Definitely will come back More
Very pleased with the service that I received from West Point,in particular Matt William was very helpful.I would definitely recommend a friend or family member…. Point,in particular Matt William was very helpful.I would definitely recommend a friend or family member…. More