Classic Buick GMC - Service Center

Once I finally connected with Jeff 4/16/25 in the service department, everything seemed to work fine. Got my 4/17/25 7am appmt which took almost a week to set up. And he kindly arranged to have my service department, everything seemed to work fine. Got my 4/17/25 7am appmt which took almost a week to set up. And he kindly arranged to have my service start ASAP since I would have to wait in the lobby for BCM firmware recall update to complete. I live about 10 miles away in Katy and this is outside the courtesy drive range for the dealership. As for arranging appmt, I started this 5 days prior by leaving a request on the website for service. Got an email reply from service manager Patrick Clippard to set up. But found he no longer works there. Also tried several times that day to CALL to arrange service and left several messages with Anthony Gigliano. Turns out his phone was on the fritz. No return calls. Received texts from Addison Scott, sales assistant which was apparently prompted by my trying the online service scheduler. Jeff never heard of Addison. He later started trying to market car sales via text, but no service ever scheduled/ confirmed by him. It was only after I called service dept again Wednesday 4/16/25, hoping I would receive the promised confirmation of the scheduled online service date of 4/17/25. I successfully connect with the service department, Jeff. Real comedy of errors and an apparent perfect storm in multiple failed contact options for service. I assume the service was done properly (nothing to test quality of firmware upgrade). But, it was started promptly (about 1-2 hrs wait in lobby). Don't know if anyone actually reads these feedback texts in the interest of continuing improvement, but I am committed to sharing my experience, and hope you find value in it. By the way, kudos to the lady with desk at the service door who kindly let me in to start the paperwork about 10 minutes before 7 (when scheduled to open). She could have ignored me and made we wait outside until 7am. Thank you!! More

Great and fast service. I dropped off my vehicle because it was cooling and in took them 1 day to fix it. They also took care of a recall it had. I will definitely be bringi I dropped off my vehicle because it was cooling and in took them 1 day to fix it. They also took care of a recall it had. I will definitely be bringing my vehicle for service here. More

Outstanding service. They were able to get my truck into their shop on short notice and got the repairs done in just a couple of days. They were able to get my truck into their shop on short notice and got the repairs done in just a couple of days. More

Service department was fast and kept me updated on the issue with my vehicle. Very enjoyable experience. issue with my vehicle. Very enjoyable experience. More

Jimmy and Claire were super friendly and made the process fast despite it being a last minute oil change. Thank you so much to the team! fast despite it being a last minute oil change. Thank you so much to the team! More

The service department is great. The few times I have taken my truck, the turnaround is fast. The technician are very informative on your vehicle. The few times I have taken my truck, the turnaround is fast. The technician are very informative on your vehicle. More

Very friendly staff cook service and very transparent during the process. I highly recommend for GMC or Buick owner during the process. I highly recommend for GMC or Buick owner More

Roy and team were very professional. I will return here future service. Definitely recommend this dealership. I will return here future service. Definitely recommend this dealership. More

Bill is the man! Smooth operator, very knowledgeable and got my whip looking super clean. Love coming to this dealership. Great vibes Smooth operator, very knowledgeable and got my whip looking super clean. Love coming to this dealership. Great vibes More

Customer service was top notch, communication was spot-on. Will definitely continue bringing my business to this dealer. spot-on. Will definitely continue bringing my business to this dealer. More