Classic Bowling Green

EXCELLENT SERVICE My husband and I looked at several vehicles on the lot when it was closed. The following Monday I called and spoke with Melissa about one of the vehi My husband and I looked at several vehicles on the lot when it was closed. The following Monday I called and spoke with Melissa about one of the vehicles we were interested in. My husband is a Pastor and is also taking his apprenticeship at a local Funeral Home Monday through Friday in our city which makes it very difficult to make it to Bowling Green to test drive the car by 6pm. But Melissa was so pleasant. She waited for us and stayed past 6pm so we could test drive the car and she did with a huge smile on her face. Scott was also a pleasure to work with. He sent the documents we needed through email more than once so we would not have to drive back to Bowling Green until we were able to pick the car up. I must say he was very patient with the number of times he had to resend the documents because of specifics that needed to be stated. We are so pleased with the great customer service we received. More

Great service I had a recall on my BMW and I had to come to bowling green to get the two parts replaced. At the end of the service Ron was very helpful with going I had a recall on my BMW and I had to come to bowling green to get the two parts replaced. At the end of the service Ron was very helpful with going through the diagnostics with me. I will definitely return to get my car fixed however with anything done to my car it is expensive to get work done on a BMW, keep that in mind when buying one! More

A very expensive trip to the BMW shop I had the service adviser Ron McCarty tell me that the shop told him that I needed new front end parts, for the front axles and assemblies and joints I had the service adviser Ron McCarty tell me that the shop told him that I needed new front end parts, for the front axles and assemblies and joints and boots and tie rods for the front half of my all-wheel drive, and also that my twin turbo oil lines were leaking, and none of that could be repaired because sealed lube parts were unsealed and compromised, so had to replace. Also new oil pan gasket and a couple other things that could be done while so many parts were removed. Also recommended new rear tires but declined those. OK, the car is 7 years old with 113,000 miles, and I intend to keep it quite a bit longer, so I paid the $11,382, which is more than the trade-in value, but I do want to keep it and needed to be done. I was given a loaner of a 2019 X3 at no extra charge for the week that the repairs took, and I appreciated that. I know both big jobs were 20+ labor jobs each, but I was still stunned it took that much money to fix it. More

BMW X1 Service Top notch Service Department. Well informed. Able to answer any and all questions. Friendly. Fast service. Helpful. Nice. Quick. Had a sense of h Top notch Service Department. Well informed. Able to answer any and all questions. Friendly. Fast service. Helpful. Nice. Quick. Had a sense of humor which made you feel at ease. More

great as always Great service as always. Chris goes above and beyond. Appt given to meet my schedule and needs. Professional and still personable. Will highly recomm Great service as always. Chris goes above and beyond. Appt given to meet my schedule and needs. Professional and still personable. Will highly recommend for future service More

Great work on my 2001 Mercedes SLK Chris Paynter was GREAT!! Kept me informed,service was great,charges fair. I bought my car here in 2001–service still great. My time in service depa Chris Paynter was GREAT!! Kept me informed,service was great,charges fair. I bought my car here in 2001–service still great. My time in service department was quick and Efficient. More

Excellent Service Brought my E350 in for a warranty issue, my auxiliary battery needed replaced. Chris scheduled it quickly and kept me informed throughout the day of Brought my E350 in for a warranty issue, my auxiliary battery needed replaced. Chris scheduled it quickly and kept me informed throughout the day of the progress. More

Great job on warrenty issue I really appreciated the way Ron and Stephen tended to my problem and worked around my schedule. I appreciate the way they both valued my time. I really appreciated the way Ron and Stephen tended to my problem and worked around my schedule. I appreciate the way they both valued my time. More

Friendly employees I've never been to a dealer where I was in as and out that quickly. I'm used to being at a dealership for hours finishing the paperwork to purchase th I've never been to a dealer where I was in as and out that quickly. I'm used to being at a dealership for hours finishing the paperwork to purchase the car. The salespeople were very knowledgeable and professional More

Satisfaction and success We had a rewarding experience at Luxury Imports. Our sales person, Melissa Larsen, was knowledgeable, professional and very customer focused. The othe We had a rewarding experience at Luxury Imports. Our sales person, Melissa Larsen, was knowledgeable, professional and very customer focused. The other support employees such as the finance manager were friendly and supportive. Our overall experience was very positive. More