Classic Bowling Green

30000 mile service and an unrelated loose trim/scratch issue Tuesday June 12, 8:00 A.M.: Matt (very new) filling in for BMW service manager Ron who out today. Went over warranty work to be done with non-warrant Tuesday June 12, 8:00 A.M.: Matt (very new) filling in for BMW service manager Ron who out today. Went over warranty work to be done with non-warranty trim/scratch issue which would be taken care of. Stated one warranty service to be performed was to change battery in key fob. Transported me home since work would take a while. Called about mid-day saying listed work completed but there an open recall on thermostat which was in stock and could be done. I agreed. Went in to pick up vehicle in the afternoon. The piece of trim still loose as it was when I brought it in.. Had to send it back in and fix. Said the scratch could not be addressed because that tech not there today. My key fob and been damaged (the "open" button jammed and barely operable.) after they opened it to replace battery. Then found that the battery not replaceable in that fob! Left with a damaged key fob and scratch still un-addressed. Service supervisor (name?) said they would call me to come back in when scratch tech would be back in, and would attempt to "repair' my key fob at that time, and if it cannot be repaired the fob will be replaced it. Today is Tuesday June 19 and have heard nothing more from anyone at the dealership. Very disappointing and frustrating experience. More

Absolutely incredible people We were driving our SLK from Florida to Michigan and we were having an issue with the ESB/BAS system. This was an annoyance, but the car was still ve We were driving our SLK from Florida to Michigan and we were having an issue with the ESB/BAS system. This was an annoyance, but the car was still very drive-able. Unfortunately, right after we crossed the state line from Tennessee, the car developed a strong shudder and pull to the left. We knew we had to find a dealer and fast. Fortunately for us, Luxury Imports was 25 miles ahead. We limped into Bowling Green at about 2 in the afternoon, knowing that they might not be able to see us until tomorrow, and that might be optimistic. We were wrong. Chris, the MB service advisor, recognized our predicament and squeezed us in that day. In addition to the fault mentioned above, they found that our left front tire had a steel belt shifted. We replaced both fronts for basically the exact same price that I would have paid at Discount Tire! Then, we were on our way, down the highway that evening! I cannot say enough how thankful I am for this dealership, for their integrity, for their empathy, for their friendliness. Everyone we dealt with at Luxury was incredible, especially Chris and Mark, the Parts Manager. If I were a local, I would buy my vehicles there, I would service my vehicles there, and I would recommend them to all my friends. More

Recall Rectification & Alignment Your personnel are excellent which shows in their client interactions. The work done on my vehicle was as indicated prior to my arrival and we were k Your personnel are excellent which shows in their client interactions. The work done on my vehicle was as indicated prior to my arrival and we were kept updated as it progressed. I use your services when I am in Kentucky and will continue in the future. Therefore, I have rated you five stars. More

Excellent dealership Excellent in both sales and service. Employees are friendly and take care of any issues. Fast appointment times and willing to work with you on a ti Excellent in both sales and service. Employees are friendly and take care of any issues. Fast appointment times and willing to work with you on a time for service More

Great service with great people. I have never have any problem with Mercedes/BMW in Bowling Green. They provide excellent selections of cars and services. All I have to do is enjoy my I have never have any problem with Mercedes/BMW in Bowling Green. They provide excellent selections of cars and services. All I have to do is enjoy my car. More

Five star ⭐️ ⭐️⭐️⭐️⭐️ Excellent services. Chris is awesome 👏 I had a regular service and 2 recalls to be done. Completed in a timely manner thanks I did have a question a Excellent services. Chris is awesome 👏 I had a regular service and 2 recalls to be done. Completed in a timely manner thanks I did have a question about my service contract but have not received a call back yet ??? More

Top Notch!!! Luxury Imports is the best dealership I have ever had the pleasure of working with. From Sales to Service, always top notch treatment. In a world wh Luxury Imports is the best dealership I have ever had the pleasure of working with. From Sales to Service, always top notch treatment. In a world where customer service seems to be disappearing, it is so refreshing to feel valued. Thanks! More

Smooth purchase experience I came in for a recall repair on an X5 and ended up trading for a GL. No pressure, knowledgeable staff, professional outfit. Would recommend. I came in for a recall repair on an X5 and ended up trading for a GL. No pressure, knowledgeable staff, professional outfit. Would recommend. More

Bill Moore is Excellent Every time All the Time!!! Excellent is all I can say. Nothing else to say. Bill has been our advisor and advocate for us since we began with The Dealership years ago. Bought se Excellent is all I can say. Nothing else to say. Bill has been our advisor and advocate for us since we began with The Dealership years ago. Bought several Cars from him and we are always treated right and fairly. Thanks Bill More

Great service All service advisors are really good and excellent in communicating with me. I got a comfortable loaner vehicle and work was completed to my satisfact All service advisors are really good and excellent in communicating with me. I got a comfortable loaner vehicle and work was completed to my satisfaction and in time👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼 More