Classic Bowling Green

My BMW recall I had a date set up, but when I got there. They didn’t have a loaner car available for me to drive. So I had to reschedule for another date and time. I had a date set up, but when I got there. They didn’t have a loaner car available for me to drive. So I had to reschedule for another date and time. They also stated that they would reset my settings but didn’t do it. The loaner car that they gave me was really nice. More

Good service I like Luxury Imports of Bowling Green. They offer good service. The service rep. Mr Ron McCarty is very helpful and is always pleasant to work with. I like Luxury Imports of Bowling Green. They offer good service. The service rep. Mr Ron McCarty is very helpful and is always pleasant to work with. More

Expertise and convenience BMW of Bowling Green Appointment was set Quickly in and handled us Washed our car And away we went BMW OF BOWLING GREEN IS A GEM! BMW of Bowling Green Appointment was set Quickly in and handled us Washed our car And away we went BMW OF BOWLING GREEN IS A GEM! More

Excellent Service My Service Advisor Ron McCarty go above and beyond to deliver excellent service. The facility is clean and pleasant to be in and all of the employees My Service Advisor Ron McCarty go above and beyond to deliver excellent service. The facility is clean and pleasant to be in and all of the employees are friendly and courteous. More

Great people Ron created an inviting atmosphere, I did not feel overwhelmed or judged for lack of knowledge. Excellent customer education from Ron. Time prediction Ron created an inviting atmosphere, I did not feel overwhelmed or judged for lack of knowledge. Excellent customer education from Ron. Time prediction for service is very accurate. More

Wonderful experience! Christopher was very good about finding answers to my questions. He is new but his follow through was amazing. Brett was so good as well and did his Christopher was very good about finding answers to my questions. He is new but his follow through was amazing. Brett was so good as well and did his best to meet my expectations. More

Excellent Service Chris was very professional and understood my problem immediately. The service was handled and vehicle was repaired and clean when returned. Thank you Chris was very professional and understood my problem immediately. The service was handled and vehicle was repaired and clean when returned. Thank you for the excellent service. M Bryant More

Smooth... The experience was the best that I’ve ever had dealing with purchaseing a vehicle. my sales person was Melissa which made the whole experience very The experience was the best that I’ve ever had dealing with purchaseing a vehicle. my sales person was Melissa which made the whole experience very pleasant and worked hard with Brett Denver the general manager to satisfy all my concerns and needs.I to also acknowledge Michael Baron from finance Again the atmosphere was truly no pressure and a very sincere feeling that this dealership really wanted you to get what would make you happy I was so impressed, not only did I purchase for my wife but the very next day and I return for myself. I want to think BMW in Mercedes Benz of Bowling Green. Thanks Will Swann More

Wouldn’t recommend They are fair with prices but overall customer experience is not consistent or good. Usually have to uber to the dealership as they never have pickup They are fair with prices but overall customer experience is not consistent or good. Usually have to uber to the dealership as they never have pickup drivers available. Last week my car broke down and I was never given a timeline of when my car would be fixed until I called after 4 days, it took over a week for an A service, a serpentine belt, some pulled and 2 tires. I was also left with a bent rim that they had “replaced” but not until I called to ask why I wasn’t informed I had 2 bent rims did the service person say “yeah, I thought you knew about that, I didn’t say anything because it wasn’t a big deal”. I would expect a shop to educate me on what’s up with my car as I am not a mechanic. These guys told me I was ok for a trip to Cincinnati. I literally asked the service personnel if the tires would be ok for a trip to Cincinnati. I made it about 100 miles before I had a flat ( I was on the highway and thank God no one was hurt and I pulled over right away) and that’s when I noticed the bent wheel after I supposedly just put $500 for a replacement. It actually worked out because I was able to go to a better service center and get tires and wheel repair so I am safe to drive my vehicle again. The tire shop said the bend looked old as there was no scuffing and the flat had around 20psi but the new tire would not hold air due to the bent rim that this service shop said was such a little deal that they didn’t even inform me about it. I asked for a call from a manager to see the bent wheel they had taken off my car as I suspected that the wheel was not replaced given that I was alleged to have 2 bent wheels but only told of one and was given a call from a service member. I chose to drive to Nashville when I purchased my car in 2013 because they wouldn’t work with me on $2,000, there was an identical car 40 minutes away for $2k less. I would recommend to go somewhere else, for me, I don’t have much of a choice because they are the closest. I have yet to feel valued or to trust this place even after over $10k in business over the last 6 years. Really, really poor experience for me and two weeks without my car for seemingly elementary mechanic work. More

Really great car buying experience The people of Luxury Imports of Bowling Green really outdid themselves! I was in and out super fast and got the pinnacle of driving excellence for a The people of Luxury Imports of Bowling Green really outdid themselves! I was in and out super fast and got the pinnacle of driving excellence for a super good competitive price. More