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Classic BMW
Willoughby Hills, OH
159 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 159 reviews
August 06, 2020
The dealership was very clean, gracious and made a great deal. Zach Hill, our sales rep, deserves even more stars! He provided superior service, time and attention to our needs, everything from the deal its deal. Zach Hill, our sales rep, deserves even more stars! He provided superior service, time and attention to our needs, everything from the deal itself (didn’t pressure) to opening doors! Very personable! More
by Mini red
Employees Worked With
Zach Hill
Helpful August 05, 2020
Chose to lease my second mini Clubman because of wonderful experience with first. Classic salesman John Plumpton was most knowledgeable and helpful. Looking forward to another positive experience. wonderful experience with first. Classic salesman John Plumpton was most knowledgeable and helpful. Looking forward to another positive experience. More
by Mwb
Employees Worked With
John Plumpton
July 15, 2020
While signing the papers for my 2020 lease Grant Salerno was extremely rude to my wife very unprofessional & unacceptable for a dealership that I’ve bought three BMW’s from was extremely rude to my wife very unprofessional & unacceptable for a dealership that I’ve bought three BMW’s from More
by Bigkoh58
Employees Worked With
Grant Salerno
July 13, 2020
Excellent Everyone we dealt with was very professional and courteous . I would highly recommend Classic to others and would certainly do business with them in t Everyone we dealt with was very professional and courteous . I would highly recommend Classic to others and would certainly do business with them in the future . More
by Paul
Employees Worked With
Jamie Shield , Salerno
June 16, 2020
Very fair and friendly. Sales was very knowledgeable. Car was clan and detailed properly. Showroom well lit and very clean. Would recommend to family and friends was clan and detailed properly. Showroom well lit and very clean. Would recommend to family and friends More
by Dar
Employees Worked With
Tom Prokop
June 01, 2020
They have been and continue to be the best If you are in the market to buy or lease a BMW, this is the BEST place to go. They will put your needs as a customer first and will do everything poss If you are in the market to buy or lease a BMW, this is the BEST place to go. They will put your needs as a customer first and will do everything possible to accomodate. They care about meeting customers needs and have the best sales team you can ever find. Is not about just making a sale/lease, they care about you. They are knowledgeable and take their time to review options and talk with you as long as you need to make a decision. Been a loyal customer for quite some time and they definetely show the appreciation. The whole team incuding sales, service, management have been there for me every time I needed something, even setting up my iphone in the car :-) Signing the papers and getting the car is so quick and efficient as they do everything ahead of time. Again and again, they are the best team/group of people you will ever deal with and you MUST experience it yourself. More
by 4rth lease extremely happy west side customer
Employees Worked With
Nickolas McGlone, Gary Rumplik, Finance Manager
May 09, 2020
Very nice experience Classic BMW in Willoughby, Ohio is a great dealership. The maintenance and service department is always there for you and at your service. Ask for Zac Classic BMW in Willoughby, Ohio is a great dealership. The maintenance and service department is always there for you and at your service. Ask for Zack. The sales department is also very nice and not to pushy. Very nice people all around. More
by Franck
Employees Worked With
Mike Southworth, Garry and Zack
April 27, 2020
A BMW or Nothing at all It's really the only Great place to get a BMW. I have to drive some distance to get to Willoughby, but it's always worth the trip. The sales and servi It's really the only Great place to get a BMW. I have to drive some distance to get to Willoughby, but it's always worth the trip. The sales and service departments employ professional, honest and friendly individuals. The BMWs of course, are perfect. More
by t.sahley
Employees Worked With
Nicholas McGlone, Tom Prokop, Zach Frankenberry, the individual in the finance department.
March 15, 2020
Good job Kayla‼️ I took a chance that I might like a BMW after owning a Mercedes but once I came into the dealership Kayla went to work on getting a sale and getting I took a chance that I might like a BMW after owning a Mercedes but once I came into the dealership Kayla went to work on getting a sale and getting me what I wanted to make me BMW driver. More
by Happy BMW Driver.
Employees Worked With
kayla
February 05, 2020
professional staff ALL MEMBERS OF THE CAR BUYING EXPERIENCE THAT I DEALT WITH WERE COURTEOUS AND HELPFUL. ALL WERE CONFIDENT AND PROFESSIONAL WITHOUT BEING PUSHY. I FELT ALL MEMBERS OF THE CAR BUYING EXPERIENCE THAT I DEALT WITH WERE COURTEOUS AND HELPFUL. ALL WERE CONFIDENT AND PROFESSIONAL WITHOUT BEING PUSHY. I FELT RELAXED AND NOT UNDER PRESSURE TO BUY. More
by ltatc
Employees Worked With
John Plumpton and Michael Morris. I don;t recall the name of the person I signed the final paperwork with but I believe his tital was business manager maybe?
