Classic BMW
Willoughby Hills, OH
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As a repeat buyer both new and pre-owned, and as a regular service client, I will attest that this is a first class organization from service to sales. No hassle buying experience, very timely and cou regular service client, I will attest that this is a first class organization from service to sales. No hassle buying experience, very timely and courteous, very fair and reasonable, and very professional. A++ More
Excellent service, knowledgeable sales people. Wonderful place to buy a car. Service appointments were very easy to get, and I like the way they explain what they are doing. Wonderful place to buy a car. Service appointments were very easy to get, and I like the way they explain what they are doing. More
When I was 8 years old, I met my very first baseball coach on the first day of practice. And he pulled up to practice early, and had a bunch of gear in his car. My dad told me to go help him with the ge coach on the first day of practice. And he pulled up to practice early, and had a bunch of gear in his car. My dad told me to go help him with the gear, so I went over and the coach told me to get the xxxxx in the front seat. When I opened the front door and looked inside and I thought I had stepped into a spaceship. He was driving a BMW E30 and on that day, I fell in love with BMWs. I never thought I would be able to own one but James Fleming at Classic BMW made it happen for me in 2020. He walked me through all of the scenarios: Buying vs Leasing, Sedan vs SUV, etc., and helped me and my family make a great choice. Then, he carefully searched for the car that I wanted, and when he found one a few states over, he negotiated vigorously to make the trade so that I could get my dream car. I drove that car daily for three years. It was a dream come true. In early 2023, I realized that it was time for my lease to come up. I wanted to stay in a BMW, but with interest rates rising, I knew it would be difficult to make it happen financially. I once again reached out to my main man, James Fleming. I told him about my situation and he said he would see what he could do. A few months later, he called me with an incredible deal. Just yesterday, I drove out of Classic BMW for the second time in my second BMW. This car is even better than the first, and James Fleming is the man that made it happen for me...again! I would very highly recommend Classic BMW to anyone looking to purchase their dream ride. James Fleming was knowledgeable, kind, and classy. He wasn't pushy at all, and he nearly made my buying experience as wonderful as my driving experience...which is hard to match in a brand new BMW! More
Absolutely amazing service from the whole dealership. From searching for a new car online and getting a call back from Tom and follow up, to the sales process with James. I had a busy schedule the day From searching for a new car online and getting a call back from Tom and follow up, to the sales process with James. I had a busy schedule the day I went in and process was quick, comfortable, and professional and most of all friendly. More
Shawn answered all our questions, made us feel very comfortable and had a lot of patience. We are very happy with our car and the services they provided comfortable and had a lot of patience. We are very happy with our car and the services they provided More
Shaun from Classic BMW in Willoughby was an outstanding, diligent, knowledgeable, patient sales rep! He excelled at patience, listening and delivering what he promised to deliver. He also displayed and shar diligent, knowledgeable, patient sales rep! He excelled at patience, listening and delivering what he promised to deliver. He also displayed and shared in-depth knowledge about the vehicles I test drove. Jim in parts and Grant in finance were helpful, friendly and efficient. Thanks also to Accacia from Classic Lexus who helped by facilitating all of this by leading me to Classic’s BMW side for a plug-in-hybrid after seeing she lacked such inventory. Overall, all showed exceptional customer service! More