
Classic BMW
Willoughby Hills, OH
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I currently own 2 BMW's an x5 and a 5 series. I purchased both of my vehicles in New york as I used to reside there. When I arrived to Lake County I began to take my vehicle to Classic for service; I always both of my vehicles in New york as I used to reside there. When I arrived to Lake County I began to take my vehicle to Classic for service; I always had a positive experience (but not much was required as both vehicles I own are leased and BMW includes all the maintence). I then went in with my wife to look at a new x5 as our lease was up, Ms. Leta provided very little knowledge of her product line, and she stated she has been selling BMW's for years. She then provided us with "numbers" for the x5 and told us on her first shot at giving us numbers "I am all in" there is no more room in these numbers. It was wierd because the numbers were way off the mark and no one starts a negoiation by saying I am all in. She then checked with her manager who conferred there was no more room. We then leftand were very friendly through the whole xxxxxx and didn't recieve even 1 follow up pohne call. We then went to BMW of Cleveland which is actually in Solon and leased an x5 there, equipped the exact same and in the same color as the one we viewed at Classic. The best part was the money down at BMW of Cleveland was $1,000 less, and the lease payment is $145 dollars less! So much for no room in the proce Classic! I would take my vehicle to Classic's service department, and in fact their building is much nicer than the one in Solon. I just wouldn't purchase a vehicle there. I would tell others to look around even if its an inconvience. More