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Classic BMW

Willoughby Hills, OH

4.9
163 Reviews

2571 SOM Center Rd.

Willoughby Hills, OH

44094

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Showing 163 reviews

June 27, 2011

I spoke to a guy at the dealership, then called him again and his exact words were. "honestly, I do not...... weren't you working with someone else?" Worst dealership I have ever dealt with. I cannot remembe More

by jxc131
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Grant
March 02, 2011

What can I say, they went above and beyond & exceeded my expectations. It didn't take long considering I stumbled in without an appointment. I was given a loaner car and was on my way. I came to pick up More

by Syndrome7251
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Marsiglio
February 20, 2011

FOR OUR SECOND BMW IN A ROW FROM CLASSIC VIA LEASE, WE ARE ENJOYING COMING TO YOUR IMMACULATE SHOWROOM, MEETING WITH YOUR KNOWLEDGABLE AND FRIENDLY STAFF AND OVERALL HAVING THE TIMES OF OUR LIVES. YOUR S More

by Harold Hostetter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jake; wayne;porter;teri b
February 17, 2011

We went into the dealership to order a new BMW. We were happy with the sales team and how treated us. We purchased aftermarket products and were very pleased with the service department as well. They eve More

by bgorjup
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teri Blakely, Mike Urban
December 29, 2010

The only problem which I had. When I picked the car up the tire inflate light was on. I had to add 5 pounds to each tire. This is something that should have been check before pickup. The over all experien More

by R.Holy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grant & Mike
December 13, 2010

This is my second BMW and working with Teri was an absolute dream. She was able to meet all of my needs and took all the time with me that was needed to work through the various options I had before More

by clemchaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teri Blakeley
December 13, 2010

I enjoyed my buting experience at Classic BMW. Grant was extremely helpful and very responsive throughout the entire process. He was very knowledgable about the product during the sales process and kept me More

by ezayicek
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grant Salerno
December 11, 2010

After narrowing my car search down as well my mother's recommendation, I decided to go to Classic BMW. She has purchased two cars in the past 10 years from Classic and has always raved about the quality o More

by dlmulhern
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Rumplik & Mike Urban
December 10, 2010

Teri was great! I contacted several other dealers before her, and could tell that she knew her stuff. She treated me well, gave me a good price, and got me the car I really wanted. She gave me confidence to More

by fgriffioen
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teri Blakeley
December 10, 2010

Great experience with the sales staff and the service department. All are friendly, professional and responsive. The facilities are first-class all the way. Good selection of cars to choose from and t More

by jklayman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terri (sales), Wayne (service)
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