
Classic BMW
Willoughby Hills, OH
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Professional, efficient, curtious, attentive & well prepared Best car purchase experience ever in 3o years!! Every employee involved was prepared, informed, attentive, personable, knowledgeable, efficient and p Best car purchase experience ever in 3o years!! Every employee involved was prepared, informed, attentive, personable, knowledgeable, efficient and professional. Insured I was comfortable with the car and the process. I had inquired about the availability of a car identified on the internet on a Saturday morning and received three responses same day within the first half hour of Classic BMW opening. When arrived to view the car it was pulled out on the lot, spotless and ready for viewing and a test drive. Returning a my leased vehicle and leaving with the new 430i was seamless, efficient and well orchestrated. Drove home WOWed............... Since leaving Classic BMW I have received two follow-up connections (email from Sales Manager) and a call from Kayla personally checking in how I like the 430i. More
Best dealer experience in purchasing a vehicle in memory. The dealer experience at Classic BMW is head and shoulders above any car dealer that I have visited in half a century. Words do not give justice to t The dealer experience at Classic BMW is head and shoulders above any car dealer that I have visited in half a century. Words do not give justice to the dealership experience that is provided by every member of the staff that, I interacted with. More
Everyone at this dealership is friendly. This is my 4th BMW car what I just bought. I wouldn't deal with any other dealership. They are very helpful, answered any question I had and they will This is my 4th BMW car what I just bought. I wouldn't deal with any other dealership. They are very helpful, answered any question I had and they will deliver my car after I drive it for a few weeks to state where I plane to relocate. This is a great service. More
Great Experience I purchased a 2015 BMW from Classic BMW and it was worth the experience. Staff was excellent and the buying process was amazing. Very knowledgeable an I purchased a 2015 BMW from Classic BMW and it was worth the experience. Staff was excellent and the buying process was amazing. Very knowledgeable and a top notch dealership . Would recommend this dealership to anyone wanting a great buying experience. More
Very Pleased!!!! Concierge no hassle service with quick in and out. James and Nick were both professional and informative in getting the right car for my wife. Great Concierge no hassle service with quick in and out. James and Nick were both professional and informative in getting the right car for my wife. Great Job and I would recommend Classic BMW to my family and friends. PS and the edible fruit basket was great! More
Great new car buying experience I bought a new car from Classic BMW and it was effortless. The salesperson was very knowledgeable on the vehicle and various options. The paperwork I bought a new car from Classic BMW and it was effortless. The salesperson was very knowledgeable on the vehicle and various options. The paperwork was ready and the demo of the car features was extremely helpful! BMW classic focuses on the customer experience! More
New Car Experience I just leased a new car from Classic BMW and it was truly a pleasure. They had the vehicle ready and all the paperwork ready for signature. The busi I just leased a new car from Classic BMW and it was truly a pleasure. They had the vehicle ready and all the paperwork ready for signature. The business manager went through all the terms and business agreements before signing and then off to learn about the new car. My sales person Kayla did an outstanding job taking me through all the features in the car and in a way that was easy to understand. More
simply amzing experience I bought my used car sight unseen. I relied on Troi Gordon's walk around critique/analysis of the car ! The car was better than I expected!!!! Troi I bought my used car sight unseen. I relied on Troi Gordon's walk around critique/analysis of the car ! The car was better than I expected!!!! Troi and his employees treated us like royalty. I am a picky hard to please person and worked in the car sales business and am well aware of the games.... No games with Troi, I cannot say enough about him and his team !! More
Top notch customer service Everyone is great to work with. They provide fantastic customer service. Honest and hard working people that make the customer feel special. I high Everyone is great to work with. They provide fantastic customer service. Honest and hard working people that make the customer feel special. I highly recommend this dealership. More
CPO Purchase John at Classic was great to deal with! The price was great and I left there very happy. I would definitely suggest to others to do business there. John at Classic was great to deal with! The price was great and I left there very happy. I would definitely suggest to others to do business there. More