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Clark-Knapp Honda - Service Center
Mc Allen, TX
721 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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721 Reviews of Clark-Knapp Honda - Service Center
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April 30, 2024
Really disappointed with service I paid for extended warranty of 100k miles and not only did I not get reimbursed tow but they didn't even tell what was wrong with my truck! They tried to tell me it was warranty of 100k miles and not only did I not get reimbursed tow but they didn't even tell what was wrong with my truck! They tried to tell me it was my battery and tried to replace when I told them battery was only a few months old and I wanted it back if they were replacing with a new one and charging me $800 for repairs! They said they were sorry and that my battery was not compatible but after I requested a written note saying it was not compatible, they changed the story to yes it was compatible and that it was just loose cables. So they were trying to scam me out of my money. Also they said I needed a cooling flush and a fuel injection cleaning when it didn't but yet they still did it. They need to resolve issues. They still can't explain why my vehicle would turn off while on idle. They tried to say it was loose cables but I checked it the first time it was towed and they weren't loose. More
by LUVTHYFAMILY245
Verified Customer
April 30, 2024
He came and attended me when no one else did. Was very courteous and helpful. Expressed to me everything my vehicle needed. Made sure I understood everything and asked if I had any questions. Exc Was very courteous and helpful. Expressed to me everything my vehicle needed. Made sure I understood everything and asked if I had any questions. Excellent customer service skills. I understand it can get busy but never ignore the customers. Without customers you have no business. He did his job. Above and beyond. Thanks for doing your job and keep up the good work. More
by RODRIGUEZ9938
Employees Worked With
April 29, 2024
As soon as I arrive they take care of me, he explains me the time it's will take the maintenance, but they have my car ready sooner than I expected the time it's will take the maintenance, but they have my car ready sooner than I expected More
by CUAUH10
Employees Worked With
April 28, 2024
Fast service. I just don't like to be offered that fuel injection option. I'd rather address my immediate needs. But overall, I have no issues with this location. I just don't like to be offered that fuel injection option. I'd rather address my immediate needs. But overall, I have no issues with this location. More
by SARAH_M0NSTER
Employees Worked With
April 28, 2024
I took my car for an oil change and I was very pleased with the customer service Susan Romero provided to me. This is the second time she helps me and she is always attentive, efficient, knowledgeable and with the customer service Susan Romero provided to me. This is the second time she helps me and she is always attentive, efficient, knowledgeable and eager to help. I just love how everyone at Clark-Knapp Honda goes above and beyond to help their customers. More
by wpalaci1
Employees Worked With
April 26, 2024
Very nice and clean location, they do fast service and explain everything well thank you explain everything well thank you More
by LUPE.PADILLA79
Employees Worked With
April 26, 2024
It was a good experience for me yesterday at Clark-Knapp Honda. The Service Advisor gave me an understandable explanation for the service message on my dashboard. He was polite and very professional. While Honda. The Service Advisor gave me an understandable explanation for the service message on my dashboard. He was polite and very professional. While I waited, he kept me posted on the progress on the service to my car. I wouldn't take my car anywhere else. Thank you. Clark-Knapp Honda! More
by daittra
Employees Worked With
April 26, 2024
Best service from this young gentleman , best service department ever, love my Honda wouldn’t change it for any other brand☺️🥰 department ever, love my Honda wouldn’t change it for any other brand☺️🥰 More
by ana_rebolloso
Employees Worked With
April 26, 2024
I like because the staff is professional, they are fast and it is where I bought my car and it is where I bought my car More
by CLAU99EM
Employees Worked With
