Clark-Knapp Honda

The used car sales manager asked me if I was mad after 10 se cond of meeting me. I was at Clark-Knapp Honda McAllen because my car broke down and I need a new one. The second I walk in, I am greeted by a sales g cond of meeting me. I was at Clark-Knapp Honda McAllen because my car broke down and I need a new one. The second I walk in, I am greeted by a sales guy that is all smiles but has nothing to say. We pick out a Honda Pilot and ask the guy to get the keys for a test drive. He literally takes one hour trying to find the keys. I approach him and ask him if he is ready. He can't find the keys for the Pilot. I ask him for a CRV and tell him will only wait 15 more minutes for the car. He brings the keys over and we get a test drive out of it. We then go to his desk and start asking for prices of the vehicle. He doesn't give me a price and asks for a dollar figure I would pay for it. I go low and he calls his manager. The manager walks in-between all of my family, a party of 5, without saying a word. He sits down and does not shake my hand and tells me we cannot sell it for that amount. I ask him for the asking price and he answer "Are you mad?" I wasn't before , but now I was. I will not be coming back to Clark-Knapp Honda of McAllen. More

Took car in for A/C repair. They repaired the A/C. Tried to sell me a timing belt and water pump package that is required at 100K miles for about $700. I had this package installed previously at anot Tried to sell me a timing belt and water pump package that is required at 100K miles for about $700. I had this package installed previously at another dealer. Service manager said they don't subscribe to the Honda database system so they were not aware of the previous repair. The cost of the repair seemed to be on the high side for this area of the country. I noticed that fuel door was open when I picked up car. Next fillup resulted in 10 mpg instead of the normal 21 mpg that I get with this car. I calculate my mpg at every fillup. This also looks suspicious, but I do not have any proof, but I lost more than 5 gallons of gas somewhere. More

This is actually a follow up of a previouse criteque. my father in law is an older man that they took advantage of and then continued to take advantage of until we got involved. my father in law bought a ve father in law is an older man that they took advantage of and then continued to take advantage of until we got involved. my father in law bought a vehicle from there and had been there a few times as he has needed his vehicle serviced. since he bought the car there, they give free checkups or discount repair for the first so many miles... He dropped his car off for three days because it was overheating. He told them the problem and that he was hoping it just needed coolant, and after 3 days without a car they told him to come back and pick up his vehicle. When he went to pick it up he noticed that the problem hadn't been taken care of. He called the manager and told him that he dropped it off and that after they had it for 3 days they failed to do anything to fix it. He waited there as they filled it up with coolant (which in fact fixed the problem). He's an older gentleman that lives alone, not having a car for that amount of time is a hassle, especially when it's not necessary. As soon as the warranty runs out he will not be bringing the vehicle there ever again. More

My father in law went to find a used vehicle. He is an 86 year old man and the salesman took advantage of him to the max. He bought a totalled car for $9,000 when the bank and Kelly blue book both had very l year old man and the salesman took advantage of him to the max. He bought a totalled car for $9,000 when the bank and Kelly blue book both had very low prices mostly due to the excessive hail damage. It could have been a decent vehicle had he paid a decent amount because that way as things broke on it he could afford to fix them. Upon leaving the dealership the drivers side visor was broke but the dealership fixed it by jamming a pen clip into the place it rotates. The passenger windshield washer sprayer was broken, the engine mounts were broken, the ceiling leaked around the sunroof.. Need I go on. So he was told that he had 90 days to bring it back for repairs. After his son drove it and found that the engine was shaking he told his dad to take it straight back to get it fixed within the 90 days. He did and they charged him for a few of the fixes. But they didnt touch the engine mounts. Apparently the 90 day warrantythey told him about didn't apply to this vehicle. 3 days later his transmission went out... Mind you he has only had the vehicle for about 7 days. He took it back to the dealership and the same immoral salesman was now trying to talk him into a $16,000 car. My father in law called his son and I to help him at the dealership as he already spent his entire savings on the last car. The salesman got the used car manager to deal with us because he could see how angry we were. we asked him how he could sleep at night knowing his salesmen were taking advantage of customers. His fix was to allow us to trade the car in for another one and he said he would give us a little over half the amount spent the first time. Or we could pay $3000 to have them fix the transmission. We told the manager that our fathers entire savings was gone so anything he put him in would have to be an even or less trade. After waiting another hour the manager came back with 3 vehicles to choose from. A sort of suburban with 3 rows of seats (as if a single 86 year old man needs something that large) a Honda civic which my father in law didn't Even want to see, and a 4 door midsized car with a replaced front end. We decided to cut our losses and take the sedan as it was in decent enough condition and had a 90 day warranty. On the way out the door the finance guy tried to add another $2000 or so. Good thing we were still there to stop the madness... $500 for tint (which would cost $150 down the road), $800 for a new alarm system (because apparently the one already on it was "outdated"), an extended warranty and some other extra stuff. I'm so glad we are done with that dealership. Would not recommend anyone go there. I know they need to make their money but taking advantage of an older person like that is just inappropriate. More