
Clark-Knapp Honda
Pharr, TX
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Service was very good, but waiting area could be improved to provide more comfort and some water or coffee. to provide more comfort and some water or coffee. More
All personnel are courteous and pleasant to work with. Armando Reyes is on the ball and very helpful. I appreciate the fact that the recommended vehicle service is what is performed and that I am not pre Armando Reyes is on the ball and very helpful. I appreciate the fact that the recommended vehicle service is what is performed and that I am not pressured into unnecessary work. More
The service advisor, Susan Rosalez, has the best customer service! Always answering my questions/concerns. service! Always answering my questions/concerns. More
The Clark-Knapp representative assigned to assist me in the service department provided Excellent and professional service. the service department provided Excellent and professional service. More
Place is reasonable but car selection was very limited. Covid is not excuse anymore. Make more cars Covid is not excuse anymore. Make more cars More
Was surprised about the level of tasks involved in returning a leased vehicle with the intent to purchase. All those tasks only contribute to additional costs in the purchase and finance of the leased returning a leased vehicle with the intent to purchase. All those tasks only contribute to additional costs in the purchase and finance of the leased vehicle. $3k for receiving, inventory, vehicle “make ready” on top of the unit valuation doesn’t add value to the customer experience. Although there’s no price negotiation, going through sales seems to be unnecessary. I suggest a value add process review (kaizen) to make it easier for a customer going through this process and have a more enjoyable customer experience. More
Great service and information with my tire issue. Always will come back and ask for Armando. Always will come back and ask for Armando. More
Great customer service will do business there again, went to two previews dealers worst service ever they just lied about everything this guy was down to earth and made a sale. to two previews dealers worst service ever they just lied about everything this guy was down to earth and made a sale. More
They were quick, courteous and reasonably priced. Offered to shuttle me anywhere I needed to go, I can do the work myself but Clark Knapp Honda’s service department makes it so easy to just take them Offered to shuttle me anywhere I needed to go, I can do the work myself but Clark Knapp Honda’s service department makes it so easy to just take them my vehicle. More
Great service! Great help by our salesman! My only feedback would be that sales management need to improve in price flexibility! Overall Great experience! Looking f Great help by our salesman! My only feedback would be that sales management need to improve in price flexibility! Overall Great experience! Looking forward to future business and plenty of referrals! More