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Clark-Knapp Honda

Pharr, TX

4.8
1,521 Reviews
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900 N Sugar Rd

Pharr, TX

78577

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Showing 1,521 reviews

January 06, 2025

My wife and I recently purchased a new Crv and we were quite impressed with the speed and efficiency of the transaction. Leo Garcia handled everything quickly and efficiently without any pressure and Andr More

by FMANZANOJR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arianna Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Ruiz-Esparza
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 06, 2025

We appreciate Leo’s outstanding sales help. Process was smooth and uneventful. Everything went well start to finish. More

by MH.MARTIN6105
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2025

The service manager was very professional and got my vehicle out on time with no issues. More

by TORIBIOPALACIOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2025

Im very pleased with prompt and friendly service from the service consultant Emmanuel. He explained the invoice of services. More

by MARITHER.DOMINGUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel Alarcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maritza Cortina
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2025

Willing to go extra mile to make sure you are happy. J. Jacob Alvarez. Excellent job. More

by ELVIN2114
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jacob Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2025

Emmanuel was quick to respond and took care of my situation that same day! Very helpful & extremely courteous! More

by BAVILA0903
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel Alarcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2025

I am upset that I was told that my vehicle received a complete multi-point inspection. Yet when I checked my wiper fluid it remained empty, which is fine, I can refill it myself. The issue that worries m More

by SARAH_M0NSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emmanuel Alarcon
3.0
This rating includes all reviews, with more weight given to recent reviews.
January 03, 2025

I made the appointment for assistance with a system update and recall for the fuel pump. The following morning, the notification is still popping up and I wasn't told if the recall was resolved. Horri More

by SUHAYL.CEDILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I dont remember the gentleman's name
January 03, 2025

Salesman Jacob did not add the gap insurance to my contract. Neither Eddie from financial services after I told both of them I needed the gap insurance. They just did whatever they wanted. I’m very di More

by Susie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jacob Alvarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Leal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eduardo Montalvo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Clark-Knapp Honda responded

Good morning Susie, I met with Jacob, Eddie the finance manager who helped with your paperwork, and with Israel our finance director. All 3 of them advised me that they had spoken with you and advised you that GAP would not be added due to the amount of positive equity being added to the deal from trading in your Suburban. As you know, GAP is there to protect you and cover the difference between what you owe on your new Odyssey's loan and it's actual value if something should happen to total the vehicle. Due to the amount of equity put towards your new vehicle, there would never be a point in the contract where GAP would come into play as your loan balance would be less than the trade in value of your vehicle. Because of this, in this situation the lender will not even allow us to submit a deal with GAP as it's never going to be "used" by the consumer and falls outside of their business ethics guidelines.

January 02, 2025

Yes it was amazing experience. Staff was very polite and helpful, educated and answered every question with confidence. More

by mk0870cjb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel Alarcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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