Claremont Toyota
Claremont, CA
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4,827 Reviews of Claremont Toyota
Amanda in the Service Department was very helpful, answered all my questions, treated me as a valued customer and worked on solving all my concerns. Thank you, Amanda. answered all my questions, treated me as a valued customer and worked on solving all my concerns. Thank you, Amanda. More
On the positive, it was easy to make an online service appointment, the facility is clean and the staff is friendly. There is a good sized waiting room with ample seating, they have drinks available and appointment, the facility is clean and the staff is friendly. There is a good sized waiting room with ample seating, they have drinks available and they service the car well. Where they need to improve is how they manage their appointments . I had a 9:45 am appointment (got there 10 minutes prior) for an oil change. I was told a 2-2 1/2 hour wait. I went back to the service desk at the 3 1/2 hour mark to make sure they hadn't forgotten about me. I didn't leave until 2:15 pm. Taking 4 and 1/2 hours for an oil change is a long time. Really, if there are walk ins or people who come early or late to their appointment time, they should be worked in as time allows. But for people who actually have an appointment and are on time they should be serviced relatively close to the scheduled time. Otherwise, what's the point of even having an appointment time? You may as well make it all walk in. More
My car was not working well. It shook when breaking downhill, it was burning oil and a couple of finishes were old and trying to loosen. After one day in the shop, it drives be It shook when breaking downhill, it was burning oil and a couple of finishes were old and trying to loosen. After one day in the shop, it drives better than ever. Thank you! More
Excellent experience. Salesperson John Will was outstanding. He was very professional and attentive, definitely the best vehicle purchasing experience I’ve ever had. Man Salesperson John Will was outstanding. He was very professional and attentive, definitely the best vehicle purchasing experience I’ve ever had. Manager was great and I told them what I was looking for and they accommodated me. More
Sales people are the worst here at this dealership! So sad I’ve bitten 3 cars from here and can’t believe how things change. All these kids working in sales that have no enthusiasm or excitement to mak So sad I’ve bitten 3 cars from here and can’t believe how things change. All these kids working in sales that have no enthusiasm or excitement to make a sell. More

