Claremont Toyota

It was an extremely long wait times to get my oil change. There were so many mechanics and couldn't do a simple oil change... There were so many mechanics and couldn't do a simple oil change... More

The music was painfully loud in the showroom. Honestly, most of the time I couldn't hear what Anthony, my salesman, was saying. I don't know how anyone could work in those conditions every day. I Honestly, most of the time I couldn't hear what Anthony, my salesman, was saying. I don't know how anyone could work in those conditions every day. It was incredibly uncomfortable. Two other disappointments: I wasn't told there was only one key to my car until after the transaction had been completed. It appears that is going to be taken care of, but still, I should have been told while I was on site. Also, I didn't think it was unreasonable to expect that my car's oil level would have been topped off prior to purchase. It wasn't dangerously low, but I was surprised it wasn't at 100 percent. More

The dealership was such a great place to shop for a car. I had gone to other dealerships and nothing can compare to this one. I had gone to other dealerships and nothing can compare to this one. More

Great customer service. Great prices Ask for Michael Lopez if you are looking for a service advisor. Great prices Ask for Michael Lopez if you are looking for a service advisor. More

I felt misled and taken advantage by the service advisor. The service advisor did NOT review the concerns about my vehicle. It says he did but he did NOT. I was also asked to sign paperwork electronically The service advisor did NOT review the concerns about my vehicle. It says he did but he did NOT. I was also asked to sign paperwork electronically four times without being showed what I was signing. I was very unhappy with my experience a dealership I had been a customer of for many years. More

A terrible experience. I regret buying the car. Nothing they said was correct. I will never buy from here again. I regret buying the car. Nothing they said was correct. I will never buy from here again. More

Get everything in writing before leaving with a deposit. Once deposit was made all promises made was out the door! And came out with a damaged car at the end of the night after ‘detailing’??!!! It’s not my Once deposit was made all promises made was out the door! And came out with a damaged car at the end of the night after ‘detailing’??!!! It’s not my Sales guys fault but we are Not happy about this experience after everything sunk in. More

I had the break flui, pads and rotar replaced and my breaks still squeak. Took the car in for service and mentioned it and was told that they would sand the rotar but it’s still making noise. Called and breaks still squeak. Took the car in for service and mentioned it and was told that they would sand the rotar but it’s still making noise. Called and left a voice message to let them know but never got a call back. More

I took my car for an oil change. Tire pressure was fine. After picking up my car my tire pressure light went on. Turns out the dealer set my tires to 40psi instead of 35 psi as it sh Tire pressure was fine. After picking up my car my tire pressure light went on. Turns out the dealer set my tires to 40psi instead of 35 psi as it should have been. I took it back and was told it wasn’t due to tires being overinflated, I just happened to suddenly have sensor issues and that it would be $450/sensor to fix! Never had an issue till my tires were over inflated. Extremely disappointed. More

Even with an appointment, it just takes too long, especially at the end of the service. My car sat in the completed area for 30 minutes and I record no notification. The receptionist that my car was especially at the end of the service. My car sat in the completed area for 30 minutes and I record no notification. The receptionist that my car was sitting there and she told me it wasn’t showing as completed. I had to ask a manager to confirm it. He went to my assigned manager, that’s when he came over to confirm it was finished. He then tells me that he said it would be long wait, I said fine but it’s been sitting there completed for 30min. You just have too many layers of communication and not of them were used or efficient. I never received a text of call. So what’s the point. I’m an ex manager so I know what I’m talking about. More