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305 Reviews of Cityside Subaru - Service Center
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February 22, 2016
Excellent Service! This was my first time at CitySide Subaru. I am always hesitant to take my car to the dealership for fear of a higher price tag. Zander worked to en This was my first time at CitySide Subaru. I am always hesitant to take my car to the dealership for fear of a higher price tag. Zander worked to ensure that I paid only for the services that my car needed. After having my wheels installed at a box store incorrectly CitySide made sure that the new tires were functional and recommended that the box store help defer the cost of the work. After living in Boston for four years I finally have a mechanic that I can trust! Thank you very much for your work! More
by AGELINEAU
Verified CustomerEmployees Worked With
Zander Girondel
February 22, 2016
Experience, efficiency, and friendly attitude, great service As an 81 year old woman who does not understand anything about cars, I have had great service from this dealership, whose customer I remain.. As an 81 year old woman who does not understand anything about cars, I have had great service from this dealership, whose customer I remain.. More
by elisabethv_2000
Employees Worked With
Joe Cisek, Ron Messina, Niko Karamoutsos
February 22, 2016
highly recommend Cityside Subaru I purchased my Subaru new from Cityside and have always had it serviced here. The staff is friendly and helpful. The service center opens early in the I purchased my Subaru new from Cityside and have always had it serviced here. The staff is friendly and helpful. The service center opens early in the morning and closes late in the evening, making it convenient to drop the car off before work and pick it up at the end of the day. Repairs are completed on-time, and the staff always calls to update me if they find something beyond what I expected when I dropped off the car. Cityside's popularity has gone up noticeably in the past year, making it a little tougher to get appointments with short notice. However, calling a week or two in advance of when I'll need normal maintenance has always gotten me a scheduled spot. More
by DMA
Employees Worked With
Ron Messina, Niko Karamoutsos
February 16, 2016
Everyone clean, courteous, and smart! Twice the Service folks have managed to fit in an unexpected automotive problem fixing for me. As I use my car in my work, their efforts are great as Twice the Service folks have managed to fit in an unexpected automotive problem fixing for me. As I use my car in my work, their efforts are great assets to me. More
by SBCPRESCON
February 16, 2016
Disappointed with service I've been a customer at Cityside for nearly three years. I had a very pleasant experience with them purchasing my current car. Two weeks ago, I went I've been a customer at Cityside for nearly three years. I had a very pleasant experience with them purchasing my current car. Two weeks ago, I went in for my 30k mile service. I had spoken to an employee beforehand who had given me the quote for the service. When I brought the car in at 7:15am, I mentioned that within the past 3 months, the bluetooth had started crapping out and I could no longer get a consistent connection to my iPhone 6+. They said the service would take about 4 hours and if I wanted to wait. I declined and took the shuttle to Alewife, with the intention of returning mid-afternoon to pick it up. When I called back at 3pm, the person who answered the phone said that the service hadn't been completed. Not thrilled about that, but fine, things happen. When I finally arrived at 6 to pick up my car, the staff pointed out that my car inspection is out of date. AND that, they intended to bring it to the garage across the street to get it taken care of but the garage had closed at 5pm. While I appreciate the intent, I didn't appreciate that I expected my car to be done late morning or early afternoon (as they had quoted me 4 hours), when it could have had ample for inspection. When I asked about the bluetooth, the staff gave me a canned and seemingly uneducated answer that Subaru doesn't support the model of the phone I have. Which would be a reasonable explanation save that my phone a year and a half old, and worked perfectly with the car for that entire time. The bill, over $500, I have little problem with since that's what they quoted me when I made the appointment. However, the labor costs are not itemized by hour and dwarf the parts costs by 200%. I know it costs good money to take care of my car, but the service was sub-par and to be honest, they don't seem motivated to get my business. There were no attempts made to give me quality customer service and for that, I am going to look elsewhere. More
by jrpowell
February 15, 2016
Great service I made an appointment and brought in the car for Service and state sticker. They are always friendly and do the service correctly and efficiently whil I made an appointment and brought in the car for Service and state sticker. They are always friendly and do the service correctly and efficiently while I wait. Excelent More
by pet8
Employees Worked With
Ron Messina
February 15, 2016
Straightforward, good, service No muss no fuss. Everything clearly explained, service done as described. Employees friendly. And, I asked about using synthetic oil -- which would h No muss no fuss. Everything clearly explained, service done as described. Employees friendly. And, I asked about using synthetic oil -- which would have added to the price of the service -- and instead of pushing it they explained why for my car I did not need it. More
by wrx_owner
Employees Worked With
February 15, 2016
Quality place! I always choose to get any service done on my Forester at Cityside. Not only do I feel that they are quite knowledgeable and good at what they do, the I always choose to get any service done on my Forester at Cityside. Not only do I feel that they are quite knowledgeable and good at what they do, they're so friendly! I never feel like they're trying to sell more than what I ask for, and I really appreciate that. More
by klb33
Employees Worked With
Not sure, but in the service department.
February 15, 2016
Airbag recall I contacted Subaru America regarding the potential airbag recall for our 2005 Outback and was told the airbag needed to be replaced. I then called Cit I contacted Subaru America regarding the potential airbag recall for our 2005 Outback and was told the airbag needed to be replaced. I then called Cityside and was given an appointment and told it would take 90 minutes to do the work. I told them I would wait. When I brought the car in for the scheduled service on Thursday I was first told it would be ok to wait, THEN I was told it would take THREE DAYS, as the dashboard needed to be take apart! Also they wanted to know who told me they had the part. After some checking they found the part in stock. This 3 day schedule would have the car back to me on Saturday HOWEVER I was told it would not be ready until WEDNESDAY. Subsequently I had to arrange for a pickup as Cityside did not even offer me a loaner car. After returning home and giving this some though I call Subaru America and was told they would check into it and get back to me that day. Then I received a call back from Cityside Service and was told they would speed up the job and have it ready for Saturday. On Friday at 8:30AM Cityside Service called and told me the Outback was ready to be picked up. When I picked up the car the work order stated the passenger side airbag had been replaced. I also noticed the the dust on the dashboard had not been disturbed. I felt they were going to work on the car at their convenience with no regard for leaving me without my car for almost a week. I consider this very poor customer service! More
by MBM
Employees Worked With
Ron Messina
February 10, 2016
Promt professional service. The customer service is extremely professional and promt with solving vehicle problems. When we have needed help with unforeseen problems they make a The customer service is extremely professional and promt with solving vehicle problems. When we have needed help with unforeseen problems they make a point of servicing your car. Keep up the good work. We would recommend this dealership to our family and friends. More
by ddewing
Employees Worked With
Zander Girondel
