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306 Reviews of Cityside Subaru - Service Center
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March 07, 2016
First time at Cityside I had a great experience at Cityside. Ron took care of me and helped me analyse the radio problem I have been having since buying the car at another I had a great experience at Cityside. Ron took care of me and helped me analyse the radio problem I have been having since buying the car at another dealer last year. He determined that the radio had be faulty since I bought it despite bringing it to dealer I bought it from twice who told me there was nothing wrong. He ordered a new radio under warrenty. I will not have my fabulous Subaru Forrester serviced at Cityside from now on! More
by janemchale
Verified CustomerEmployees Worked With
Ron Messina
March 07, 2016
Too Busy to Do a Decent Job I had my car towed there because it was the closest Subaru dealership to where my car broke down. They were too busy to look at the car until the next I had my car towed there because it was the closest Subaru dealership to where my car broke down. They were too busy to look at the car until the next day and wouldn't offer a loaner until they looked at the car. The next morning, I got a call saying the technician drove it and found nothing wrong and I could come pick up the car. I told them something was wrong and did they look under the hood at the engine and they hadn't. All they did was drive it. What? I asked them to take another look and this time look at spark plugs or something that was causing the car to stall. It's a 3 year old car with 33K miles; there's no reason for the engine to falter. Later in the day, I got another call saying another technician drove it and was able to replicate the problem. They said carbon build up in the fuel injector system and that it would cost me $130 to clean out, even though the car was under warranty. I picked up the car and the next day, it promptly broke down again. I brought it to another dealership who didn't immediately find the problem, but didn't feel safe giving it back. They gave me a loaner/rental and kept the car until they fixed it, which required two new sensors and two new injection coils. I don't think Cityside did anything close to what Ira did to figure out what was wrong. Plus, customer service was not customer-focused at all. They didn't care if I drove off with a broken car and didn't care how I got home from the dealer. They were always too busy to look at or fix the car properly. I'll never go back. More
by Outback#2
Employees Worked With
I was never given any names of technicians
March 05, 2016
Fantastic service center I can't say enough about Zander and service team at Cityside Subaru. As a vice president of customer service with my company, I place a tremendous amo I can't say enough about Zander and service team at Cityside Subaru. As a vice president of customer service with my company, I place a tremendous amount of weight on post-sale service and relations - this is where I try to differentiate myself and my product. In my opinion, customer service is how companies differentiate themselves. It is clear Zander holds this same view; he is attentive and customer-focused - a true asset to the Cityside group. You won't go wrong bringing your vehicle into Cityside Subaru for your service. More
by Coveny
Employees Worked With
Zander Girondel
February 29, 2016
Excellent service Friendly efficient service- I have been a customer for 10 years and have always been happy. I have purchased two Subarus from this dealership. Afte Friendly efficient service- I have been a customer for 10 years and have always been happy. I have purchased two Subarus from this dealership. After having such a good experience with the first car, I purchased my second one at Cityside! More
by RICK IN MASSACHUSETTS
February 29, 2016
Cityside Subaru Sales and Service I'm consistently impressed with the sales and service departments. They're fair and accommodating and skilled at what they do. I've bought three car I'm consistently impressed with the sales and service departments. They're fair and accommodating and skilled at what they do. I've bought three cars at City Side and have all my service done there and they've never disappointed. More
by Sheila
Employees Worked With
Other Employees :
Peter Rosenberg, Joe Cisek, Bryan Drysdale, Ron Messina, Niko Karamoutsos, Zander Girondel
February 29, 2016
Helpful, timely and reasonable price. My wife reported this to me. My daughter thought she had damaged a tire. She had the tire taken off by AAA. My wife took the tire to CitySide. They My wife reported this to me. My daughter thought she had damaged a tire. She had the tire taken off by AAA. My wife took the tire to CitySide. They checked the tire, found a broken seal, fixed it and replaced the tire. Reasonable charge and took care of it when my wife brought it in with her waiting a relatively short period of time. Good service. More
by SWPARKER
Employees Worked With
I don't know as I was out of town. In the past Joe Cisek has been very helpful.
February 29, 2016
No Hassle A used car we purchased a few months earlier needed a repair. The issue was fixed and hassle free; we are very happy with the service team. A used car we purchased a few months earlier needed a repair. The issue was fixed and hassle free; we are very happy with the service team. More
by JDJW
Employees Worked With
Ron Messina
February 29, 2016
Best dealership in Boston I took my Forester in for its regular check and was told that it would take 90 minutes. The service dept rotated the tires, checked all fluids and sy I took my Forester in for its regular check and was told that it would take 90 minutes. The service dept rotated the tires, checked all fluids and systems, changed the oil and something else, and had me out of there and back on the road in a little over one hour. I have had this experience every time I have brought my car in, and I certainly appreciate their efficiency. I also appreciate their ability to deal with spontaneous problems. One evening a car passed too close to me while parking and dragged my fender loose. I was afraid it would cost a fortune to repair, but when I got to the shop within half an hour, the supervisor walked out with me, assessed the damage and pushed the fender back in place. It was not damaged after all, and there was no charge for the service. I love this place. More
by VIDALADAMS
Employees Worked With
February 23, 2016
Excellent Service! This was my first time at CitySide Subaru. I am always hesitant to take my car to the dealership for fear of a higher price tag. Zander worked to en This was my first time at CitySide Subaru. I am always hesitant to take my car to the dealership for fear of a higher price tag. Zander worked to ensure that I paid only for the services that my car needed. After having my wheels installed at a box store incorrectly CitySide made sure that the new tires were functional and recommended that the box store help defer the cost of the work. After living in Boston for four years I finally have a mechanic that I can trust! Thank you very much for your work! More
by AGELINEAU
Employees Worked With
Zander Girondel
February 22, 2016
Super nice, responsive, helpful people. Normally I hate taking my car in for maintenance, but these people make it bearable. They are friendly and nice and knowledgable, and they seem to ca Normally I hate taking my car in for maintenance, but these people make it bearable. They are friendly and nice and knowledgable, and they seem to care. Always take care of my car, and quickly and efficiently. This time I waited upstairs in their comfortable waiting area and my car was done before I was done sooner than expected. And washed too. Love this place. More
by SUSANSOWERS
