Cityside Subaru - Service Center

Excellent customer service, very courteous. This was my first visit to Citywide Subaru and I selected this location for convenience. My visit was for a Subaru service recall. Karen Viera was m This was my first visit to Citywide Subaru and I selected this location for convenience. My visit was for a Subaru service recall. Karen Viera was my service agent and she was extremely efficient and courteous. The service was performed as stated and the outside of the car was cleaned. I will definitely return for future regular service visits. More

Somewhat unsatisfied Recently I bought a Subaru Legacy from this location and since then I have regretted it. When I first bought the car, I was told it had 60 somthing od Recently I bought a Subaru Legacy from this location and since then I have regretted it. When I first bought the car, I was told it had 60 somthing odd miles on it, that it was a car transferred from another location. This already didn't sit well with me because I wasn't told it would be driven to your location from another location. At this point, I should have requested to wait for a car coming off the flatbed truck on the 20th of this month. My car has had noise issues since I drove it off the lot the first day. I even brought it back the next day and was told it sounded normal but scheduled an appointment with the service agent just in case. The noise became more frequent by the time my appointment came up. At my appointment, they made some adjustments to the rotor and during the test drive it wasn't making a sound by the end of the day it was starting to make the noise again. Now, a week later, the rotors have flat spots and they're creating a humming sounds and a jerking feeling while stopped and once they are heated up. The jerking makes me and my passages have nausea. I haven't had this car for a month yet and am bringing this car back for a 3rd time, second official service. I hate being told nothing is wrong and being sent home and having the issues arise again. I have taken people, who know about cars, for multiple test drives and have told me they notice the problems my car has. I also test drove another 2016 Subaru, my family member bought at Wakefield, and it does not make the same sounds or jerky movements that mine does. I simply want what I paid for, and that's a nice new working car. I honestly wish I bought my car at Wakefield instead. I am sorry but it's how I feel. Your empliyees are really nice and I do commend you for that. My poor rating does not reflect my personal experience with the sales or service customer rep but I do wish I held off buying this car. I am tired of being sent home and the issue not resolved. I am tired of having to reschedule appointments and work to deal with these issues. By this point I just want my rotors and breaks replaced and the issue resolved. I also don't believe I should be charged for something that shouldn't have been an issue to begin with. More

Your new quick oil-change + service center & staff: the BEST My entire visit for the 140,000 mile service on my much loved and relied upon 2004 Subaru Forester was accomplished in about 40 minutes (from arrival My entire visit for the 140,000 mile service on my much loved and relied upon 2004 Subaru Forester was accomplished in about 40 minutes (from arrival to departure). The super guy who did it all was clearly a "happy camper," and my nervous hurried self was calmed, and "got happy." THANKS! More

Helpful, honest, reliable From the day I bought my 1999 Legacy wagon in 2003 to last week, when I brought it in for an expensive repair, the staff at Cityside Subaru have been From the day I bought my 1999 Legacy wagon in 2003 to last week, when I brought it in for an expensive repair, the staff at Cityside Subaru have been helpful, honest and reliable. They answer questions, they explain problems, and they don't try to "upsell" the customer. When I needed to have something replaced instead of repaired, they found the right parts at reasonable prices. On the most recent repair, they discounted the labor so that the bill wouldn't knock me out. I only wish the location were closer to home. More

Friendly and helpful service Zander in the service department was very helpful, especially in light of the fact that after he figured out what it would take to get my car in worki Zander in the service department was very helpful, especially in light of the fact that after he figured out what it would take to get my car in working order I decided that I was going to junk the car rather than fix it. More

Not a body shop Their great for simple things, oil changes, and engine repairs. Unfortunately I have not had good luck when it comes to body related repairs. Some o Their great for simple things, oil changes, and engine repairs. Unfortunately I have not had good luck when it comes to body related repairs. Some of the technicians clearly do not understand how disassemble and reassemble the various body assemblies. For example the last time I was in I wanted a piece of rubber weatherstripping replaced because it was old and cracking. My reward was a cracked body panel. I would have to pay a body shop 400 dollars to fix this damage. In addition the service adviser was rude and unapologetic and did not carry through with his promises when the damage was shown to them. More

Awesome! Fast courteous efficient service . No complaints . Have always gone the extra effort to see if a part or service is still under warranty . That is an Fast courteous efficient service . No complaints . Have always gone the extra effort to see if a part or service is still under warranty . That is an effort I appreciate . Highly recommend . More

Carpet repair This was the easiest repair I have ever had. Karen made sure I was completely taken care of. She always goes out of her way to make sure your extremel This was the easiest repair I have ever had. Karen made sure I was completely taken care of. She always goes out of her way to make sure your extremely happy. More

professional and friendly I had a flat tire and they could repair the tire which was great versus buying a new one, The service was quick and friendly and I was on my way to I had a flat tire and they could repair the tire which was great versus buying a new one, The service was quick and friendly and I was on my way to work in no time. More

All expectations met Zander was welcoming and helpful, fully answering all my questions, and promptly finding me when the routine service was complete -- the wait time was Zander was welcoming and helpful, fully answering all my questions, and promptly finding me when the routine service was complete -- the wait time was shorter, in fact, than promised. The basis for choosing to have my car serviced at the dealership is to benefit from superior service and greater knowledge of my specific brand/model. Cityside has bin delivering. More