Cityside Subaru - Service Center

Room for improvement. Excellent staff at the service department's intake. Also, the dealership was awesome when they cut and programmed a key for me when others in the area Excellent staff at the service department's intake. Also, the dealership was awesome when they cut and programmed a key for me when others in the area wanted to overcharge. Though, on a more recent visit after waiting 3 and a half hours at the dealership I was suprised and upset I had to go to a nondealership mechanic to fix an engine problem. More

Professional customer service and very responsive Over the past 10 years, I have had two Subaru Foresters, both purchased and serviced by Cityside Subaru. Whenever I have needed service, they have be Over the past 10 years, I have had two Subaru Foresters, both purchased and serviced by Cityside Subaru. Whenever I have needed service, they have been able to explain to me what needs to be done, and to get the work completed by the end of the day. If there has ever been a problem, they have been very prompt at diagnosing it and resolving it. More

wonderful responsiveness when an unexpected repair/replacement was needed, I was pleased that I was able to be squeezed into the schedule on the day it was needed. The cooper when an unexpected repair/replacement was needed, I was pleased that I was able to be squeezed into the schedule on the day it was needed. The cooperation was much appreciated and I drove away with confidence in my vehicle. More

Quick service I would like to thank Cityside subaru for introducing the quick service option, that does not require an appointment. Hope that you continue to impro I would like to thank Cityside subaru for introducing the quick service option, that does not require an appointment. Hope that you continue to improve this type of service. More

Over filled oil after lube oil filter Cityside recently opened a satellite facility for lube oil filters unfortunately I think there are a few kinks the new location needs to address. Sho Cityside recently opened a satellite facility for lube oil filters unfortunately I think there are a few kinks the new location needs to address. Shortly after leaving my car starting shaking and within 3 miles I had to turn around and visit the main service area. Thankfully they were able to take me in but I trip up north was delayed two hours while they trouble shot the issue. The ultimate cause was determined to be too much oil and was addressed. My issue was the additional time I was required to spend to correct the issue. Again they are typically good but this experience was scary and disappointing. Regards D More

Routine service The quick service was indeed quick. The chap in charge did not explain what that service was very well. And my past services included a car wash. N The quick service was indeed quick. The chap in charge did not explain what that service was very well. And my past services included a car wash. Not this time More

Polite and Sympathetic but didn't fix the issues Took my 2015 Legacy (17k miles) for oil change and tire rotation. In addition, as I have mentioned at every service, THIS car (unlike ALL of my p Took my 2015 Legacy (17k miles) for oil change and tire rotation. In addition, as I have mentioned at every service, THIS car (unlike ALL of my previous cars for the last 40 years) doesn't get anywhere near the gas mileage advertised. In addition, the MPG as measured by the car's own indicators reads consistently a couple mpg higher than the actual measured MPG (I keep track the old fashioned way - with a notebook) No one has ever addressed the issue so I'll have to take it up with Subaru. The only other little problem was to fix the sunglass compartment door (which keeps falling off). They put it back in but it fell off again the next day --- not a big deal, just another trip back to service sometime More

Always pleased I've always had a positive experience at Cityside for many years. The work is done on time and my car is returned nice and clean. I've always had a positive experience at Cityside for many years. The work is done on time and my car is returned nice and clean. More

Previous put off When I brought the car in service was great. Two days before I was told I might have to wait all day to get my tire changed. I thought this was unre When I brought the car in service was great. Two days before I was told I might have to wait all day to get my tire changed. I thought this was unreasonably long and not consistent with your advertised of for instance doing small like wheel balances without an appointment. More

I don't like that you carefully control how I do this review Zander Girondel is great. Good guy, helps me feel comfortable with everything. I don't want to go 25 words. I want to compliment your employee but Zander Girondel is great. Good guy, helps me feel comfortable with everything. I don't want to go 25 words. I want to compliment your employee but by not letting me click submit without doing all this other stuff you've annoyed me. More