Cityside Subaru - Service Center

Professional customer service and very responsive Over the past 10 years, I have had two Subaru Foresters, both purchased and serviced by Cityside Subaru. Whenever I have needed service, they have be Over the past 10 years, I have had two Subaru Foresters, both purchased and serviced by Cityside Subaru. Whenever I have needed service, they have been able to explain to me what needs to be done, and to get the work completed by the end of the day. If there has ever been a problem, they have been very prompt at diagnosing it and resolving it. More

Routine service The quick service was indeed quick. The chap in charge did not explain what that service was very well. And my past services included a car wash. N The quick service was indeed quick. The chap in charge did not explain what that service was very well. And my past services included a car wash. Not this time More

Always pleased I've always had a positive experience at Cityside for many years. The work is done on time and my car is returned nice and clean. I've always had a positive experience at Cityside for many years. The work is done on time and my car is returned nice and clean. More

wonderful responsiveness when an unexpected repair/replacement was needed, I was pleased that I was able to be squeezed into the schedule on the day it was needed. The cooper when an unexpected repair/replacement was needed, I was pleased that I was able to be squeezed into the schedule on the day it was needed. The cooperation was much appreciated and I drove away with confidence in my vehicle. More

Quick service I would like to thank Cityside subaru for introducing the quick service option, that does not require an appointment. Hope that you continue to impro I would like to thank Cityside subaru for introducing the quick service option, that does not require an appointment. Hope that you continue to improve this type of service. More

Over filled oil after lube oil filter Cityside recently opened a satellite facility for lube oil filters unfortunately I think there are a few kinks the new location needs to address. Sho Cityside recently opened a satellite facility for lube oil filters unfortunately I think there are a few kinks the new location needs to address. Shortly after leaving my car starting shaking and within 3 miles I had to turn around and visit the main service area. Thankfully they were able to take me in but I trip up north was delayed two hours while they trouble shot the issue. The ultimate cause was determined to be too much oil and was addressed. My issue was the additional time I was required to spend to correct the issue. Again they are typically good but this experience was scary and disappointing. Regards D More

Polite and Sympathetic but didn't fix the issues Took my 2015 Legacy (17k miles) for oil change and tire rotation. In addition, as I have mentioned at every service, THIS car (unlike ALL of my p Took my 2015 Legacy (17k miles) for oil change and tire rotation. In addition, as I have mentioned at every service, THIS car (unlike ALL of my previous cars for the last 40 years) doesn't get anywhere near the gas mileage advertised. In addition, the MPG as measured by the car's own indicators reads consistently a couple mpg higher than the actual measured MPG (I keep track the old fashioned way - with a notebook) No one has ever addressed the issue so I'll have to take it up with Subaru. The only other little problem was to fix the sunglass compartment door (which keeps falling off). They put it back in but it fell off again the next day --- not a big deal, just another trip back to service sometime More

Checking a mysterious sound Personable representatives. I had come in because of a "sound" my car was making. Naturally, the "sound" self-corrected when I got to the dealership Personable representatives. I had come in because of a "sound" my car was making. Naturally, the "sound" self-corrected when I got to the dealership. Rep was understanding and pleasant. They did a thorough check-up, drove the car, and couldn't find a problem. My car was checked over and given exterior wash at no charge to me. More

Great service Came in with what I expected to be a pricey repair, was pleasantly surprised when Karen suggested it might be something minor and that they could look Came in with what I expected to be a pricey repair, was pleasantly surprised when Karen suggested it might be something minor and that they could look at it while I waited. Cubicles upstairs with free wifi great for getting work done while you wait. Problem ended up being minor and was fixed quickly. This was my second visit here and I couldn't be happier with both interactions. Friendly, fast service and reasonable prices. No pressure. I will continue to return. Thanks! More

excellent The 6 month service was fast, courteous and explained clearly. I left the dealership with a service report and a time table of what would be required The 6 month service was fast, courteous and explained clearly. I left the dealership with a service report and a time table of what would be required in my next visit and how I would be notified. Very Pleased with the technician. More