Cityside Subaru - Service Center

Easy urgent care License plate holder fell off front of car (3 months old). Called Sales Rep, who told me to come in lat in afternoon. He alerted Service. They were License plate holder fell off front of car (3 months old). Called Sales Rep, who told me to come in lat in afternoon. He alerted Service. They were ready for me and did the quick fix while I waited. Only advice, because it was my first time using service, was that the signage at the bottom of the ramp is misleading. The sign says, "Express Service" with an arrow that points to the left down the driveway behind the building. The service entrance was actually on the left of the ramp going down, before you got to the left turn. I had to wander around for awhile before I figured out where to go. More

Service call Fast and professional. Although this was the 3rd time I had to update my information. (Email address, phone number and address) that was a little ann Fast and professional. Although this was the 3rd time I had to update my information. (Email address, phone number and address) that was a little annoying. But other than that the service was great More

Subaru Express was a great experience - quick service for oil change and tire rotation! I will definitely use the Express Service again. It's a benefit, not havin was a great experience - quick service for oil change and tire rotation! I will definitely use the Express Service again. It's a benefit, not having to schedule an appointment. More

Express Service Center Great experience. Very friendly staff. Service was quick. I just needed an oil change and tire rotation, the new express service ecenter was perfec Great experience. Very friendly staff. Service was quick. I just needed an oil change and tire rotation, the new express service ecenter was perfect for my needs and schedule. Very convenient. More

Excellent service that takes forever My only complaint is the length of wait. The people are very friendly, they do a good job, and they give you a free car wash! My only complaint is the length of wait. The people are very friendly, they do a good job, and they give you a free car wash! More

Odd visit I was a bit disappointed as I had heard the salesman rave about the service department. I came in for the 6,000 mile check-up and told the receptioni I was a bit disappointed as I had heard the salesman rave about the service department. I came in for the 6,000 mile check-up and told the receptionist that a tire had a leak and that there was a screw or nail in it. When the car was finished I asked if they had plugged it and he said no, but that the service person HAD seen it. So they took it back in and plugged it. I don't understand why they didn't do it in the first place. It didn't inspire too much confidence. I had also thought that the car would be washed and cleaned on the interior, which it was not. On the other hand, everyone was very polite, and the appointment was quick. More

Quick oil change Good experience except oil change waiting room not done well ,needs renovation. Web site for review restrictive. 15 word minimum would suffice. Focus Good experience except oil change waiting room not done well ,needs renovation. Web site for review restrictive. 15 word minimum would suffice. Focus on customer needs improvement. More

A stress free, very satisfactory experience. Everyone was helpful and provided me with accurate information. My car repair was completed well before my "deadline" for getting it back and I felt Everyone was helpful and provided me with accurate information. My car repair was completed well before my "deadline" for getting it back and I felt that the charges were reasonable and explained honestly. The 45,000 mile check-up, recall inspection, and diagnosis for why my car wouldn't start were all completed and the problem with the car was fixed easily--without unnecessary work or replacement of parts. The waiting room was pleasant and the coffee an added plus! More

Easy tire repairs I've been back to the dealer twice when I had low pressure readings on tires. Our roofers had left nails in the driveway. Cityside looked at the car I've been back to the dealer twice when I had low pressure readings on tires. Our roofers had left nails in the driveway. Cityside looked at the car right away, patched and refilled tires and sent me on my way. This happened again a few months later. Not sure if another dealer would have told me I needed to replace the tires but I trusted them and they came through - $21 for the repair. More

Room for improvement. Excellent staff at the service department's intake. Also, the dealership was awesome when they cut and programmed a key for me when others in the area Excellent staff at the service department's intake. Also, the dealership was awesome when they cut and programmed a key for me when others in the area wanted to overcharge. Though, on a more recent visit after waiting 3 and a half hours at the dealership I was suprised and upset I had to go to a nondealership mechanic to fix an engine problem. More