Cityside Subaru - Service Center

Terrific buy, follow-up, with Peter Rosenberg at Cityside I bought my Forester in January 2014. It was a terrific buy (full confession: I was able to take advantage of the AAAS member discount) and the expe I bought my Forester in January 2014. It was a terrific buy (full confession: I was able to take advantage of the AAAS member discount) and the experience was smooth and efficient. My salesman, Peter Rosenberg, was knowledgeable and the antithesis of a pushy salesman. On the day of picking up my new car, he helped me program my iPhone so that I could use it hands-free through the Bluetooth connection, and he walked me through all of the many features of the car. (Yes, I had seen them before, but it's different when you're taking ownership.) This was a sale with the personal touch. I just returned from CitySide today, after Peter helped me connect my new iPhone to my Forester. It's great knowing that there's a familiar face in sales who will always take care of me and my family (we're all Subarau owners!) Thank you, Peter, for a terrific experience, and thanks to the Cityside Service Department for taking care of our cars! This includes even when we've experienced trouble on the road many miles from Belmont - we were coached through an incident by phone. You guys are the best! More

cityside subaru I have purchased 2 vehicles from Cityside in the last 2 years. We have purchased a Subaru Forester and crosstrek. I thought the sales process was grea I have purchased 2 vehicles from Cityside in the last 2 years. We have purchased a Subaru Forester and crosstrek. I thought the sales process was great particularly Tom D'Allesandro. Service has been fine as well. More

Excellent Customer Service This location is excellent in how personable and friendly the staff is and in how quickly they perform maintenance tasks. I was in for 60k mile servic This location is excellent in how personable and friendly the staff is and in how quickly they perform maintenance tasks. I was in for 60k mile service (a complicated one), and they were able to get me out the door in only a couple hours. More

Mirror Replacement From parts to customer service to the technicians themselves, I had a great experience in getting my car repaired at CitySide Subaru. If needed, I wou From parts to customer service to the technicians themselves, I had a great experience in getting my car repaired at CitySide Subaru. If needed, I would return. More

75,000 mile check up and oil change Everything went well except for the fact that I requested a Key to be here at the time of my appointment, and Citywide had run out of the keys...I had Everything went well except for the fact that I requested a Key to be here at the time of my appointment, and Citywide had run out of the keys...I had to return (1 hour RT) to receive my key a few days later. An inconvenience, that's all. Otherwise, Nick was very nice and helpful. More

excellent, efficient Representative told me what needed to be done, avoided non-necessities, and work was performed well and in a timely fashion. I highly recommend this d Representative told me what needed to be done, avoided non-necessities, and work was performed well and in a timely fashion. I highly recommend this dealership. More

Very helpful, easy, appreciated drop off service. Noticed car was leaking some fluid. Thought maybe related to recent 60K service. Called, described and time was made for me the next day. Needed Noticed car was leaking some fluid. Thought maybe related to recent 60K service. Called, described and time was made for me the next day. Needed a drop off back home -- that service was great and made it all so easy. Turned out to be a gasket seal leak - fixed no charge and fluid topped off. Perfect. More

They fixed a problem quickly and at no cost My car was fixed even though I did not have an appointment and they were very busy. I left it there overnight and have not had a problem since then. I My car was fixed even though I did not have an appointment and they were very busy. I left it there overnight and have not had a problem since then. I don't remember the names of the people that I dealt with except for Ron Messina. More

Engine replacement I have bought two cars from Citywide and have them both serviced there. Our 2009 Impreza lost all its' oil resulting in an engine seize. The Service d I have bought two cars from Citywide and have them both serviced there. Our 2009 Impreza lost all its' oil resulting in an engine seize. The Service department at Citywide went to bat for me with Subaru America and we got a totally new engine essentially for no fee. Cityside goes to great lengths to satisfy their customers. I recommend them highly. I have a great relationship with Zander in service and trust him without question. More

Misleading and Deceptive Service Recommendation I was told that my brakes were "down to 10%" and needed to be replaced (written recommendation: "rotors are rusted and pitted. Technician recommends n I was told that my brakes were "down to 10%" and needed to be replaced (written recommendation: "rotors are rusted and pitted. Technician recommends new front brake pads and rotors $450"). My personal mechanic subsequently reported that the brakes were down to 33%, not 10%, were not rusted or pitted, and did not need to be replaced at this time (they were replaced by him in 2012). Same for the dealer service dept. recommendation that the "front transmission cooler hoses and hard line are leaking $490." My mechanic found no leak, but clamped the hoses secure, assuring me that no other action was needed. These aren't differences of opinion; my view is that this was an attempt by the service department to charge me for unnecessary work; put another way, rip me off. I reviewed both repair recommendations with the service department before I left with my vehicle, and have carefully reviewed this matter with my local mechanic, and can come to no other conclusion. For the record, the dealer's recommendation to replace the front sway bar was correct, and the heat shield and alternator belt were replaced with no problem. But I could have been soaked for $940 if I had not conducted my own due diligence. That's unacceptable, and almost a parody of what most people believe is the problem with a dealer's service department: scam artists preying on the uninformed. More