Cityside Subaru - Service Center

Most enjoyable car to drive of the many that I've owned When I test-drove my 2111 Impreza, Peter took us out to a winding country road and I noticed how well it took the curves. I bought it mainly for that When I test-drove my 2111 Impreza, Peter took us out to a winding country road and I noticed how well it took the curves. I bought it mainly for that reason and have since driven it up and down hills in Massachusetts and Connecticut snowstorms while feeling completely in control. I've now done 46,000 miles with only routine maintenance and no problems of any kind. I like the fact that Cityside has a quiet area in which to wait, as well as the separate one with TV and the good coffee. More

winterize your Subaru Great people - great experience I have been CitySide Subaru customer for over 15 years and they have been consistent in support This is great time Great people - great experience I have been CitySide Subaru customer for over 15 years and they have been consistent in support This is great time of the year to finalize service add winter tires and winter blades We are ready for snow More

First Car! I went here to get my first car and Jr. was amazing! He was so helpful and gave me the best deal. It was like shopping with a family member he took gr I went here to get my first car and Jr. was amazing! He was so helpful and gave me the best deal. It was like shopping with a family member he took great care of me and I highly recommend him! I recently bought a 2012 Subaru Forester and I am so in love it runs great I am so happy I choose to go here. More

Good as usual The person in scheduling accommodated my need for a quick oil change. I came in early, was welcome, we did the paperwork, I went upstairs, the work w The person in scheduling accommodated my need for a quick oil change. I came in early, was welcome, we did the paperwork, I went upstairs, the work was done, I was told that a headlight needed replacement, they fixed the gas door as asked, I got my car back clean. Good service as usual! More

Service @ Cityside This was the first service for my Cross Trek, which I bought at a different dealer. Everyone was friendly & helpful and the wait was reasonable. This was the first service for my Cross Trek, which I bought at a different dealer. Everyone was friendly & helpful and the wait was reasonable. More

No attention to detail I had the service department put a wind kit in as I was experiencing loud wind noise when driving, especially on the highway. They told me they can o I had the service department put a wind kit in as I was experiencing loud wind noise when driving, especially on the highway. They told me they can order a kit for this, and would call when the parts came in. Once the parts were in, I scheduled the appointment, and was told (for the first time) when dropping my car off that this is a large procedure and they would need to keep my car for a couple of nights. I asked what the kit included, and the service worker didn't know. I wasn't prepared for this, and expressed nervousness that I'd encounter more issues after they did the work than the original problem. He reassured me this is a regular procedure, and everything would be fine. When I got my car back, the adjuster for my left mirror didn't work. On top of this, they had turned the lights in the car to "off" instead of "door," to come on when the doors are open. I found this strange, but a couple days later when I got in my car and the lights wouldn't turn off, I realized why they did this. The gasket on my passenger door was sticking to the car when I open the door, and thus won't allow the door to close completely. Instead of investigating WHY the light wouldn't turn off, the service department just lazily avoided the problem. When I called to schedule an appointment for these issues, the first they could schedule me was over a week away. Meanwhile, I can't adjust my side mirror and my doors won't close completely. I told the lady this and she asked me, "What do you want to do?" I can't believe how badly and rudely I was treated, and how much hassle I've gone through for buying a NEW car. To add insult to injury, they scratched the plastic where you open the door on the passenger side and dirtied the interior. I'm resenting buying the car and feel stuck with it. Completely dissatisfied with this service department, avoid it whenever possible! More

Very Happy Everyone was always great. I buy several parts from al. They are all great guys in parts also. They are fortunate to be part of Cityside and Cityside Everyone was always great. I buy several parts from al. They are all great guys in parts also. They are fortunate to be part of Cityside and Cityside should be happy with them. More

Break through service! Cityside Subaru has one of the best service teams I have encountered in a lifetime of shopping, using different professionals and studying business as Cityside Subaru has one of the best service teams I have encountered in a lifetime of shopping, using different professionals and studying business as a consultant and scholar. The team is professional, courteous, efficient, and extremely helpful in every aspect of taking care of my vehicle. I cannot recommend the Service Department highly enough. Nancy in Concord, MA More

Check engine light on 4-day new vehicle The service advisor seemed genuinely chagrined--maybe more than I was--and immediately took action to get me on my way with a loaned vehicle. It turne The service advisor seemed genuinely chagrined--maybe more than I was--and immediately took action to get me on my way with a loaned vehicle. It turned out to be a simple fix and reinforced my confidence in the dealership. More

A great team! Nick and Zander at the front desk of the service Center were both informative ,responsive, attentive and incredibly helpful. My 30,000 mile maintenan Nick and Zander at the front desk of the service Center were both informative ,responsive, attentive and incredibly helpful. My 30,000 mile maintenance was completed promptly and the charge was less than the estimate. I have never had better service from any dealer. More