Cityside Subaru - Service Center

Wonderful Experience I have been using Cityside Subaru for 15 years and have purchased two cars through them - always experienced professional and courteous service - they I have been using Cityside Subaru for 15 years and have purchased two cars through them - always experienced professional and courteous service - they even wash your car (something I really value as this is not one of my favorite things to do). Truly trusts this dealership. Eizabeth More

Pre-paid service I bought my Subaru a year ago at CitySide (what a great experience! with Tom DAlessandro) and signed up for the pre-paid plan where all regular servic I bought my Subaru a year ago at CitySide (what a great experience! with Tom DAlessandro) and signed up for the pre-paid plan where all regular service for the first three year is pre-paid at a discounted rate. They send me a reminder email any time my car is up for maintenance, and in just a few clicks I can make an appointment on their website. This time around, it was a week until the next available appointment time (maybe January is a busy month?), but I remember previously I only had to wait a couple of days. They offer shuttle service, but I chose to wait there since I can work anywhere on my computer. They have a quiet working area with desks (in addition to a TV area), and the wifi is free and an okay speed. They have free keurig coffee or tea, but no donuts or ice cream :( That's probably better for my waistline anyways. Karen Vieira was extremely friendly and professional, highly recommend her. In fact, all the employees I've dealt with at CitySide have been great. More

Excellent service, excellent staff I would highly recommend (and I have), this particular dealership. The service department, bar none, is one of the best I've experienced. I look for I would highly recommend (and I have), this particular dealership. The service department, bar none, is one of the best I've experienced. I look forward to my service as I have a chance to see the people who make it great - Joe, Ron, Karen, Zander, Bryan, etc. Joe should be commended for running such a professional and engaged group. The service center is like a auto concierge/consultancy department - handling every aspect of your auto needs from start to finish to keep your auto running as long as possible. I cannot say enough about the dealership in general, the service center in specific, and Subaru autos overall. Thank you, Joe, for elevating the bar of service to where other service centers should aspire to. More

Nancy As usual, the service department met my expectations. The staff was courteous, efficient, and professional. My service was completed in a timely manne As usual, the service department met my expectations. The staff was courteous, efficient, and professional. My service was completed in a timely manner, my questions and concerns were addressed, and the service details were explained well. The waiting area has adequate amenities. And, my filthy car was even washed!! More

tire problelm. Went in b/c tire light went on. Said it would take about an hour or a little more. I had not made an appointment. It was about 11 am and I hadn't h Went in b/c tire light went on. Said it would take about an hour or a little more. I had not made an appointment. It was about 11 am and I hadn't had coffee or breakfast and Zander gave me a voucher to use at My Other Kitchen just down the road and it was bitter cold out. They said all the tires were low but found nothing wrong and charged me nothing. But one of the tires was quite low 2 days later and I drove in w/o an appointment and they found a nail in it and apologized for having to charge me $18. Truly great service. I love Subaru and my car. diane More

Fuel Hatch replacement Excellent service from the point they receive you to the time you pick up the car. Ron was very good with giving me an updates on the work being done Excellent service from the point they receive you to the time you pick up the car. Ron was very good with giving me an updates on the work being done on the car. There was some other issue with one of the wheels and he had the part replaced as well. More

Great customer service. I was able to come right in and have my car looked at. My problem was covered in the warranty which is great. Everything was explained to me and what I was able to come right in and have my car looked at. My problem was covered in the warranty which is great. Everything was explained to me and what the next steps would be. More

unable to provide scheduled service recall part was not available for replacement, still waiting for return call to tell me when part comes in so that I can schedule another appointment recall part was not available for replacement, still waiting for return call to tell me when part comes in so that I can schedule another appointment More

LisaW Always fabulous services. Very professional hospitality and efforts to lower my cost. Always complete earlier than I expected. They show the full of r Always fabulous services. Very professional hospitality and efforts to lower my cost. Always complete earlier than I expected. They show the full of respect to all customers and never disappointment. More

Seat Heater Install Took two appointemnts to fix my driver's side seat heater , after 50k miles, but Zander as always was upfront with timing, and cost. Couldn't recomme Took two appointemnts to fix my driver's side seat heater , after 50k miles, but Zander as always was upfront with timing, and cost. Couldn't recommendi these guys more. More