Cityside Subaru

Perfection in Car Sales & Service I've been a customer of Cityside Subaru since 2007. This is my fourth lease/purchase from Mark Lidano. Perhaps my repeat business should say the mos I've been a customer of Cityside Subaru since 2007. This is my fourth lease/purchase from Mark Lidano. Perhaps my repeat business should say the most about how I feel about Mark and Cityside (and Subaru Outbacks). However, I also want to share about my most recent car buying experience: I drove 350 miles out of state just to buy a car from Mark, and here's why. I gave Mark a call when I knew I'd be going over the miles in my current lease due to an unanticipated move and lifestyle change. He called me back with the various options that would work, we talked through each option, and I thought about what I'd like to do (and even if I should consider other brands of cars, which I also discussed with Mark!). I came to the conclusion that an Outback was still the right car for me, and so Mark and I hatched a plan. Within a matter of a few text messages, Mark had found an available car. A day or two later, he and Mike Nelson called me up to arrange financing. They had the paperwork ready for me when I arrived at the dealership. We went through everything together in a seamless, easy way, signed everything, then Mark gave me a lesson on how my new car works. I cannot say enough about how comfortable, customer-focused, easy, and wonderful it is to work with Mark at Cityside. When I lived in Boston, I used their service department exclusively, and I would recommend it without hesitation. So, go see Mark and treat yourself to a pleasant, easy, fun car buying experience, where you'll come out not only with a fantastic car, but good relationships (and friendships) for years to come. More

Great sales person to deal with Tom was very quick in responding to emails/calls. I didn't feel any pressure when talking with him over the phone, he is very easy to work with. And t Tom was very quick in responding to emails/calls. I didn't feel any pressure when talking with him over the phone, he is very easy to work with. And the quote I got was very competitive. Although I end up purchasing a new outback from a nearby dealer due to convenience, I definitely will contact Tom when my family need a new car. More

Easy and simple car buying experience Mike and Glen were so easy to work with. I purchased my first Subaru over the phone since I knew exactly what I wanted. The process was easy and simpl Mike and Glen were so easy to work with. I purchased my first Subaru over the phone since I knew exactly what I wanted. The process was easy and simple. Mike was extremely helpful when I came in to pick up the car. I highly recommend him. Overall I would definitely recommend Cityside Subaru and Mike to my friends and family. More

A perfect used car! I was anxious about buying a used car but Cityside did everything to make sure my car was perfect. So appreciate their commitment to customers. I was anxious about buying a used car but Cityside did everything to make sure my car was perfect. So appreciate their commitment to customers. More

Darren Shin was terrific! From the beginning of the process (test driving the Outback), through the decision making process, and learning about the car and all its awesome feat From the beginning of the process (test driving the Outback), through the decision making process, and learning about the car and all its awesome features, Darren was friendly, very knowledgeable, extremely helpful and a true pleasure to work with. A month in and I love the car. Can't say enough about how good Darren and the dealership were. More

Horrible customer service We went in today to buy a car. Repeat customers. Bought a car there several years ago. We were offered a deal and then told afterwards that they could We went in today to buy a car. Repeat customers. Bought a car there several years ago. We were offered a deal and then told afterwards that they couldn't actually make that deal work because they forgot to add taxes and fees. Then they said they'd take our trade in and then changed their minds. Wasted the day. Will never go there again. Could've made lifelong customers out of this family who live down the street. Very disappointed. Will spread the word to all we know to stay away. Tom was good to work with and seemed to mean well. The two managers we dealt with Glen and Dan were horrible to work with, sleazy. Made Toyota look awfully good today. More

Great experience We purchased 2 cars from Tom within the same year. He was very easy to work with. He made the experience as painless as possible. He gave us great We purchased 2 cars from Tom within the same year. He was very easy to work with. He made the experience as painless as possible. He gave us great deals on both cars and was very willing to work with us on the 2nd purchase to get us a great price. He is very quick to respond to emails and follow up. He can work very fast on getting a deal done if you need it. Would definitely recommend. More

Terrific. Comfortable. Easy. David and I met Tom when we first walked in and liked him very much. We test drove an Impreza and decided that wasn't for us. Then I told him I was in David and I met Tom when we first walked in and liked him very much. We test drove an Impreza and decided that wasn't for us. Then I told him I was interested in possibly buying a new Subaru Outback as my lease was expiring soon. We drove a new model, decided on options and colors and then bought the car. Tom was professional, organized, and made the whole thing effortless. When I picked my new car up, Tom spent the time to go over all the operating items in the car. He was very helpful. More

Excellent experience Tom D. was very helpful and knowledgeable. I felt he was honest and straightforward and I received a very good deal on my car. He did not play the Tom D. was very helpful and knowledgeable. I felt he was honest and straightforward and I received a very good deal on my car. He did not play the "let me check with my manager" back and forth game that many car salesmen do. He was not pushy; and in fact, he steered me away from the BRZ, which would have been really impractical for me! I would definitely buy another car from him. More

Easy, straight-forward, no-nonsense car shopping In doing my research, I saw a few cars I was interested in online, and dialed up Cityside to inquire about availability and test-drives. I ended up w In doing my research, I saw a few cars I was interested in online, and dialed up Cityside to inquire about availability and test-drives. I ended up working with Mark Lidano, and couldn't have been happier with my experience. I appreciate Mark's laid-back, and yet very attentive approach to interacting with customers. After having less enjoyable experiences with sales staff at various other dealerships, Mark's relaxed and straight-forward manner was refreshing, and very appreciated. Of course I'm thrilled with the vehicle itself, but Mark, Mike in Finance, and the whole team's genuine interest in my satisfaction were what made the overall experience - not just the end result - a pleasure! More